43 réponses à ce sujet

[TullyAckland]

All Commendation Packs from Operation Exorcist were granted. If you didn't get yours please contact our Customer Support.

[Bushido Effect]

What info will they ask for? just gamertag?

[Maker MEDA]

The thing I don't understand is, they keep asking me at EA support about the latest Exorcist pack, which I got no problem. But like the other people on this forum I keep telling them I'm still missing Raptor's commendation, and they said basically it's expired, they can't do a thing about it for me. And my experience with EA help live chat is that those guys don't really want to deal with me. In my personal experience with them they aren't gonna be helping me none.

So if it's such a wide spread problem, why isn't Bioware doing a hotline thing for this like they are with the Exorcist pack? I'm sure if Bioware a developer address this, this problem will be resolved for the community in no time.

Better then us gamers having to go through corporate phone call hurdles.

Modifié par Maker MEDA, 05 mai 2012 - 03:38 .

[HavokCXVII]

Same issue, I've contacted support three separate times and while they insist that they've added the pack to my account, it doesn't show up in the store. I had pretty much written it off anyway (especially since I lost connection to the server immediately after fulfilling the requirements), but it's still a little bothersome.

[swjobson]

Tried to use the online help forum, but it says the service is currently unavailable...

[Gordo Schumway]

I just did it; worked for me. Got a Hurricane. Almost feels like a waste of time really.

[Manny Santiago]

How am I supposed to contact customer care when I can't either call, chat or even email? Is this becoming a discriminatory situation on region?

[Gordo Schumway]

Um if you can type in the forums, you should be able to access EA support, unless it is down for you for some reason. It was up ten minutes ago. I talked to a guy named Pashant or something.

Also, I take back what I said about the Hurricane--that thing rips enemies to shreds. It seems like it is stronger than most assault rifles.

[Sweddington1]

which =fail. By the way, make sure to ask for your extra special 300,000 credit pack that some are being randomly sprinkled with over the inconvenience of being locked out. I hope you get one. Lot's of us didn't.

[evilducky]

I got it to work that time through ea support. I got another gun i didnt want though hurrican Fail!

[Manny Santiago]

Gordo Schumway wrote...

Um if you can type in the forums, you should be able to access EA support, unless it is down for you for some reason. It was up ten minutes ago. I talked to a guy named Pashant or something.

Maybe I was lucky the first time I did that. I'll give it another shot. Maybe in 10 minute bursts. Will let you know once I'm successful.

[yikming]

Manny Santiago wrote...

How am I supposed to contact customer care when I can't either call, chat or even email? Is this becoming a discriminatory situation on region?

I'm having this exact same problem. I play on the 360, and haven't gotten my commendation pack from either Raptor or Exorcist. During Raptor, I figured it wasn't really worth the hassle trying to go through customer support trying to get the pack. I had hoped that during the next exercise, the problem would be fixed. 

But that doesn't seem to be the case. People have been having issues with getting their commendation packs all week long, and it looks to me that most of those who got it are those who managed to successfully contact EA support. 

The problem for me now is first, I don't have my commendation pack from either Raptor or Exorcist yet. Second, I have tried the Contact Us option on help.ea.com and I was unable to log in. It tells me that the service is temporarily unavailable. I have tried from home and at work, both times I got the same error. Lastly, the Email Us option under the Help section at the bottom of the page says it is unable to redirect me to the required source. What this means, I have absolutely no idea. I wouldn't mind calling EA support over the phone, but is it only for US players? What about people living overseas, like me in Singapore?

For those who have gotten their packs through live chat, is the live chat available through the Contact Us option? And do I require a microphone to be able to do a live chat? Because I don't have one. If yes, then what I'm looking for is to email someone to tell them about the problems I'm having.

[Mr Sick Mann]

I issued a ticket on Friday and got a reply saying the missing commendation pack was added to my account (Xbox 360) but even now I don't have it, all I see in the store are the recruit, veteran, spectre and premium spectre packs no sign of the commendation pack, please help

[Mr Sick Mann]

sorry i accidently spammed the same message and not sure how to delete post, but any help with commendation pack please

Modifié par Mr Sick Mann, 05 mai 2012 - 03:24 .

[Thrillskr]

Why do people not realize that EA support doesn't read forum threads to find people in need of help ? Forum here is mostly for bickering, useless offtopic threads, score boasting and random rage. If You have a serious issue go to EA Support and contact them  HERE . Set Your region to US (to be able to use Live Chat) and be mindful of the time zones. They do not work in the middle of the night. Majority of their staff knows what theyre doing and even tho they copy-paste most of the responses they usually help.
Why do people not do that in the first place is unfathomable to me.

Modifié par Thrillskr, 05 mai 2012 - 03:28 .

[Audio Junkie]

SWkazashi wrote...

If you want the commendation pack, i highly recommend you complain about it on the EA help site and then live chat with a person who will give you the commendation pack. Took me 5 minutes and i got it!

Here are the steps if you want the exact way to do it:
1. Go to 
http://help.ea.com/ 
2. Sign in with your EA Account
3. Click Contact Us
4. Fill in the form
5. After submitting it you will get a complaint no. 
6. Click on it.
7. Click on live chat
8. Talk to the person about the issue
9. He will solve it, enjoy the pack.

Did this and had my Comm Pack within minutes!  Only thing is that it was an Eagle II.  Oh well!  Thanks for posting this info!

[Maker MEDA]

I've made calls to EA help chat, must have been like 10 times over in the span of two weeks, 5 times they told me they added my pack, nothing there. A couple of others I have some rude reps telling me off, saying one thing while I ask another. I'm not getting any help from EA costumer support at all.  Not on my Raptor commendation pack, not at all.

From the looks of things, probably not on anything else either.

Bioware should register the problem with EA concerning missing Raptor commendation packs.  Or better yet give those of us who are still missing it the packs directly.   Corporate culture over there at EA is rowdy and haven't a care.  Developers better take care of their own.

Modifié par Maker MEDA, 05 mai 2012 - 08:40 .

[Polarpwnage]

Same problem as MEDA ^. Havent gotten for Raptor or Exorcist and the customer support are no help