Modifié par zehcoutinho, 03 mai 2012 - 03:45 .
Great Chat Support
Débuté par
zehcoutinho
, mai 03 2012 03:44
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#2
Posté 03 mai 2012 - 03:46
Olaf_de_IJsbeer
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Makes me think about when a support guy asked for my first name, I gave it to him, he used it correctly for a time and then called me by the wrong name.
It was probably a standard response.
It was probably a standard response.
#3
Posté 03 mai 2012 - 03:48
T1l
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- 1 545 messages
That's because EAHelp/Customer Support do not have a working technical knowledge of games and/or their problems. They work of a checklist to problem solve which leads to unhelpful often robotic answers such as the one above.
I'm almost 100% sure that EA will eventually roll over to a CleverBot-type algorithm to solve Customer Support issues in the near future. Paying some high-school/first-year CompSci Graduate in rice for a month so he can chop together a 'choose your own' problem solving customer support client should be more cost efficient for them and it'll end up being similarly helpful to paying customers.
"Hello [insert customer client name here], you are speaking with [insert generic friendly customer support name here]! How can I be of assistance to you today?"
"Thank you, [insert customer client name here]. We are working to resolve this issue promptly. We apologise for the inconvenience. Is there anything else I can help you with today?"
^
There you go, EA. I just did it for you. Feel free to use as you wish.
I'm almost 100% sure that EA will eventually roll over to a CleverBot-type algorithm to solve Customer Support issues in the near future. Paying some high-school/first-year CompSci Graduate in rice for a month so he can chop together a 'choose your own' problem solving customer support client should be more cost efficient for them and it'll end up being similarly helpful to paying customers.
"Hello [insert customer client name here], you are speaking with [insert generic friendly customer support name here]! How can I be of assistance to you today?"
"Thank you, [insert customer client name here]. We are working to resolve this issue promptly. We apologise for the inconvenience. Is there anything else I can help you with today?"
^
There you go, EA. I just did it for you. Feel free to use as you wish.
Modifié par T1l, 03 mai 2012 - 03:51 .
#4
Posté 03 mai 2012 - 03:51
MsLub
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At first, for whatever reason, I expected to speak to someone with a brain. I'm guessing they need to use your first name once per convo as procedure, because he threw it in there out of context during our chat. They're just copying and pasting answers.
#5
Posté 03 mai 2012 - 03:54
Brettic
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My dude was excellent, I was just like, Hello, I have yet to receive my commendation pack for Operation Exorcist and I was told to contact support.
He asked me to verify what platform, I told him PC.
He asked my email, I gave it.
He asked me if I wouldn't mind waiting for a few minutes while he looked into things, and a few minutes later he came back saying he just added it to my account and that I could log in and see.
I logged in there it was, opened it got a Valiant and gave him an extremely positive review in the email I received.
Was probably the best customer support I have ever experienced.
He asked me to verify what platform, I told him PC.
He asked my email, I gave it.
He asked me if I wouldn't mind waiting for a few minutes while he looked into things, and a few minutes later he came back saying he just added it to my account and that I could log in and see.
I logged in there it was, opened it got a Valiant and gave him an extremely positive review in the email I received.
Was probably the best customer support I have ever experienced.
#6
Posté 03 mai 2012 - 03:56
Shepard Wins
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T1l wrote...
That's because EAHelp/Customer Support do not have a working technical knowledge of games and/or their problems. They work of a checklist to problem solve which leads to unhelpful often robotic answers such as the one above.
I'm almost 100% sure that EA will eventually roll over to a CleverBot-type algorithm to solve Customer Support issues in the near future. Paying some high-school/first-year CompSci Graduate in rice for a month so he can chop together a 'choose your own' problem solving customer support client should be more cost efficient for them and it'll end up being similarly helpful to paying customers.
"Hello [insert customer client name here], you are speaking with [insert generic friendly customer support name here]! How can I be of assistance to you today?"
"Thank you, [insert customer client name here]. We are working to resolve this issue promptly. We apologise for the inconvenience. Is there anything else I can help you with today?"
^
There you go, EA. I just did it for you. Feel free to use as you wish.
I'm actually amazed they use a real person in the first place...
#7
Posté 03 mai 2012 - 06:28
Shai66
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Well... i was told that they are facing temporary difficulties and that I will receive the pack... We'll see...
#8
Posté 03 mai 2012 - 06:30
Methanoid666
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Shai66 wrote...
Well... i was told that they are facing temporary difficulties and that I will receive the pack... We'll see...
technically we can all recieve a pack, its just we cant log in to get it.
#9
Posté 03 mai 2012 - 06:31
Brettic
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Methanoid666 wrote...
Shai66 wrote...
Well... i was told that they are facing temporary difficulties and that I will receive the pack... We'll see...
technically we can all recieve a pack, its just we cant log in to get it.
I got my pack and got to play with my new shiny Valiant for 2 hours before the bug hit me
