185 réponses à ce sujet

[Sweddington1]

 Like many who have posted on this forum, I was locked out of multiplayer/singleplayer for 48 hours. When I finally got back into the game I bought and should have been able to play (single player at least), I notice that I didn't even get the commendation pack for my part in Exorcist.

I contact EA tech support, they give me one. Of course, that's another 15 minutes of my life. 

So, the question is this: No compensation? When WoW and other online games went down, we at least got a free day. But ME3? Forget that! We won't even clearly communicate with everyone about what is going on, just post vague comments about the problem being fixed "sometime."

Really? This is how you treat your customers? Of course, I know what you are going to argue, along with your fanboys: Well, multiplayer is free! What are you complaining about?

Actually, no, it's not free. It's part of the 59.99 I paid for this game. My playing it, along with thousands of others, keeps people with too much money on their hands spinning the roulette wheel of your store system via Bioware points. So, no, it's not free. Keeping customers happy and people playing is critical to your business model.

Since this is true, take a lesson from business: Own up to your mistake and pay for it. Compensate us. Give us (who suffered and can document it via case id numbers) 5 extra commendation packs. If that's a no go, how about the credits I would have made if I was able to play. Let's call it an even 1,000,000 credits...

Of course, why am I bothering. This will be greeted with silence from Bioware as well. 

[Kh1rlan]

Feels good to be venting eh ?

[Sweddington1]

Yes, yes it does. I'm really not a troll. I've been one today, however. I guess Bioware just has my feathers up.

[cr120575]

Monthly fee paid for WoW, so when the servers are offline for any other reason than scheduled maintenance, they sometimes refund you with some playtime.

Considering MP in ME3 is free, you shouldn't expect any compensation. In fact I would go as far as to say they could (and probably will at some point) just discontinue the MP and there is nothing you can do about it.

[Ben Shep]

I will compensate you.......heres a free day on me3 mp.....actually have several free days.

[Rivercurse]

Unbelievable.

[Bamford38]

Whats with the sudden sense of entitlement everyone feels on this forum?

If you cant cope with not playing a game for 2 days, then you have far more problems than not getting compensation.

[The Protheans]

Was it XBL? No? ok then f**k you.

[ElectroNeonPanda]

So, let me understand this, you're using the compensation method from a subscription-based MMO as a gauge for what you feel you should get for not being able to play a non subscription-based game.

[Sweddington1]

cr120575 wrote...

Monthly fee paid for WoW, so when the servers are offline for any other reason than scheduled maintenance, they sometimes refund you with some playtime.

Considering MP in ME3 is free, you shouldn't expect any compensation. In fact I would go as far as to say they could (and probably will at some point) just discontinue the MP and there is nothing you can do about it.

Please learn to read. I even predicted this response in my first post, so...

Yes, I know Bioware fanboy, that there is no monthly fee. This game's multiplayer is based on a different business model. Here, Bioware makes money by ginning up excitement, getting lots of people to pay the $59.99 entrance fee, and making money on the store. I (and you) are part of the process. We play. Others play with us. Others want to have a nice gun. Others pay real money for Bioware points. Bioware makes more money than if they charged a monthly subscription fee because they are selling the desire for an associated digital good.

Therefore, it is in Bioware's interest to keep us fat and happy, playing and playing and playing all the time so more people get their happy time on and go and purchase Bioware points so that they, too, can have that widow x. Get the picture?

Of course, Bioware fails this point because a lot of us are not fat and happy. We're (or at least I) am pissed. I am simply asking them to give me recompense so I can glide back into the retarded coma of multiplayer bliss.

[Bapawaka]

In before a "deal-with-it-meme"

[Sweddington1]

No to mention the fact that this latest glitch locked us out of not only multiplayer, but single player as well. You know, that whole $59.99 we paid and all...

[AlienSpaceBats]

You "suffered" because you couldn't play your game for 48 hours?
Time to go outside!

[kwndc]

You mentioned that the call to support took another whole 15 minutes out of your life.

WHAT LIFE?

ME3 is not life. Get out and get some Sun(you know, that big glowy thing in the sky? WAAAAH1)

[GGW KillerTiger]

 So you're crying over getting support for a pack that you got for free? Look either way you were going to play a videogame over that time and chances were it was Mass Effect 3 multiplayer. Quit acting like you're entitled to the world and please just go back to playing the game. I hate it when I see people only get on the forums to complain about the dumbest of things such as a free pack you got for playing the game. Not like Bioware hired someone to aim a gun at your head this past weekend going, "You will participate in Mass Effect 3's Operation Exorcist or we will shoot you and blow your brains out on the wall," now did they?

Also I find it sad that it seems all your life seems to be is Mass Effect 3. Don't you have friends, famaly, or even at least other games?

Modifié par GGW KillerTiger, 04 mai 2012 - 12:30 .

[Dokteur Kill]

It's not as if the world doesn't offer you other ways to spend your time. Not being able to play the MP just means time available to get a little further in the SP in my case. And for those who got locked out of SP, I'm sure there are other games available that are worthy of an evening or two.

That said, offering up a complimentary spectre pack or something as compensation doesn't actually cost EA anything, and it's a good way of earning back some good will *shrugs*

[Sweddington1]

AlienSpaceBats wrote...

You "suffered" because you couldn't play your game for 48 hours?
Time to go outside!

And Bioware suffers for compensating me for the incovenience of being locked out of a product I paid for? I'm asking for a non-existent, digital good.

[Bamford38]

Sweddington1 wrote...

No to mention the fact that this latest glitch locked us out of not only multiplayer, but single player as well. You know, that whole $59.99 we paid and all...

Please, dont have kids

[GGW KillerTiger]

Sweddington1 wrote...

AlienSpaceBats wrote...

You "suffered" because you couldn't play your game for 48 hours?
Time to go outside!

And Bioware suffers for compensating me for the incovenience of being locked out of a product I paid for? I'm asking for a non-existent, digital good.

Quit crying and go out and get a life. Find some friends and get a lover. Then enjoy life. :innocent:

[xtorma]

Sweddington1 wrote...

cr120575 wrote...

Monthly fee paid for WoW, so when the servers are offline for any other reason than scheduled maintenance, they sometimes refund you with some playtime.

Considering MP in ME3 is free, you shouldn't expect any compensation. In fact I would go as far as to say they could (and probably will at some point) just discontinue the MP and there is nothing you can do about it.

Please learn to read. I even predicted this response in my first post, so...

Yes, I know Bioware fanboy, that there is no monthly fee. This game's multiplayer is based on a different business model. Here, Bioware makes money by ginning up excitement, getting lots of people to pay the $59.99 entrance fee, and making money on the store. I (and you) are part of the process. We play. Others play with us. Others want to have a nice gun. Others pay real money for Bioware points. Bioware makes more money than if they charged a monthly subscription fee because they are selling the desire for an associated digital good.

Therefore, it is in Bioware's interest to keep us fat and happy, playing and playing and playing all the time so more people get their happy time on and go and purchase Bioware points so that they, too, can have that widow x. Get the picture?

Of course, Bioware fails this point because a lot of us are not fat and happy. We're (or at least I) am pissed. I am simply asking them to give me recompense so I can glide back into the retarded coma of multiplayer bliss.

I doubt there will be compensation, I see no reason for it actually. No online game can, or does promise 24/7 access and bug free play. By your logic, they have already paid for thier mistake by not being able to sell points for 2 days.

Also, i do not know how long you have been playing online games, but a company will never be able to keep all it's customers fat and happy.

[Keltikone]

I've been locked out the whole week so far, and all I've got from customer support was a link to a thread I'd created, that had already been locked by a moderator.

They also included a discount code for the Origin store, but since I'll not be buying EA or Bioware again, it won't be of much use. I'd rather they would just fix the issue.

Modifié par Keltikone, 04 mai 2012 - 12:33 .

[Shatterhand1701]

Sweddington1 wrote...

cr120575 wrote...

Monthly fee paid for WoW, so when the servers are offline for any other reason than scheduled maintenance, they sometimes refund you with some playtime.

Considering MP in ME3 is free, you shouldn't expect any compensation. In fact I would go as far as to say they could (and probably will at some point) just discontinue the MP and there is nothing you can do about it.

Please learn to read. I even predicted this response in my first post, so...

Yes, I know Bioware fanboy, that there is no monthly fee. This game's multiplayer is based on a different business model. Here, Bioware makes money by ginning up excitement, getting lots of people to pay the $59.99 entrance fee, and making money on the store. I (and you) are part of the process. We play. Others play with us. Others want to have a nice gun. Others pay real money for Bioware points. Bioware makes more money than if they charged a monthly subscription fee because they are selling the desire for an associated digital good.

Therefore, it is in Bioware's interest to keep us fat and happy, playing and playing and playing all the time so more people get their happy time on and go and purchase Bioware points so that they, too, can have that widow x. Get the picture?

Of course, Bioware fails this point because a lot of us are not fat and happy. We're (or at least I) am pissed. I am simply asking them to give me recompense so I can glide back into the retarded coma of multiplayer bliss.

I love how you immediately label someone who shows you an opposing viewpoint a "Bioware fanboy".  Soooo...what, if someone doesn't see you as greedy for demanding some sort of compensation because you were temporarily inconvenienced, they're a tool for the game company they support?  If I didn't already dismiss you for your sense of entitlement, that would've negated your argument.  You don't have to be dedicated to Bioware to consider this rampant mentality around here of "Gimme that, it's MINE!!!" reprehensible.

[Sweddington1]

Bamford38 wrote...

Sweddington1 wrote...

No to mention the fact that this latest glitch locked us out of not only multiplayer, but single player as well. You know, that whole $59.99 we paid and all...

Please, dont have kids

So, having values like, oh, I don't know, "I paid for something, therefore I am entitled to access it" precludes one from having children? Actually, I would think holding others accountable for their failures, or having others even acknowledge their failures, is actually a moral good.

[KDBANKS]

He doesn't need to get a life. That phrase is so overused and stupid. He just needs to relax.

[ElectroNeonPanda]

So, even after being awarded the Commendation Pack you decided to come here and complain because you want more? What was it again, "5 Commendation Packs or 1 mil credits".

And you sincerely feel any level of dignity in asking that?