13 réponses à ce sujet

[JohnDoe]

Good day gentlemen,

I just installed DAO a few days ago and I'm still having this silly problem.. where despite using the same login (email) as my ORIGIN account.
the game still INSISTS that my account is not correct..

the full error is "Unable to access your online profile storage. The account information provided may be invalid"


Steps I did:

A) Update to the latest DAO version (1.05)
  Contact EA customer support.. (after being told to wait a long, to try again.. and they not being clear at all...their english was horrible and sometimes awfully broken)
they literally told me to "ask in the forum"

I quote: 

We apologize for the inconvenience
you&#*****;ve had to face so far. With respect to the issues of
specific nature and or game-play mechanics, I would recommend you
posting this issue on the forums, located at:
http://www.ea.com/dr...igins-awakening, wherein, you can get
further assistance/some tips from Game Experts and fellow gamers who
would have encountered similar issues/ might have similar queries. The
Forums serve as the uniting ground for the Gaming community and the
Developers where they come together and brainstorm to figure out issues
of complicated nature/ game-play mechanics

Note how they instantly they use a canned answer to hide the fact they have NO IDEA what is going on, and then they ask me to FIND SUPPORT WITH OTHER USERS..

and of course this problem is NOT gameplay /mechanics related..
I just want my profiles,characters, archievements..etc.. to appear correctly in my profile!


also the enfuriating part is, all the guys I tried to get help.. either hanged on me ( Ie, closed the chat on my face) or left me waiting... OR they have horrible english that makes it hard to understand.

I quote again...

xx: Please try it let me know weather the problem still persists.


xx: tyt


xx: Sure, take your time.

Anyway the interesting part of the game is.. when you click on the ONLINE PROFILE...it sends me to a broken url that says "PROFILE NOT FOUND;
The requested player does not have any Dragon Age data uploaded.
"

Modifié par JohnDoe, 05 mai 2012 - 05:04 .

[JohnDoe]

Update.. another person recommended me to open an email ticket.. just shows how GODDAMN USELESS ORIGIN CUSTOMER SUPPORT IS..

after asking me for screenshots.. they came with the "CONTACT BIOWARE" solution and closed my ticket.


I quote

Asesor: Estimado usuario.

Gracias por contactar con Electronic Arts.

Lamentandolo mucho mosotros no podemos hacer nada al respecto. Contacta con Bioware, por si pueden ofrecerte alguna ayuda.

Si tiene alguna otra consulta, no dude en ponerse en contacto con nosotros.
Gracias de nuevo por contactar con el Soporte Técnico de Electronic Arts.
Saludos,

Isaac
Electronic Arts - Soporte Técnico.

¿Necesitas más ayuda?
Encuentra las respuestas a las preguntas más frecuentes en:
https://help.ea.com/es/

[JohnDoe]

okey, they keep insisting that I contact "socil.bioware.com"

I quote

Asesor: Estimado usuario.

Acuda a Socil.Bioware para contactar con ellos.

Si tiene alguna otra consulta, no dude en ponerse en contacto con nosotros.
Gracias de nuevo por contactar con el Soporte Técnico de Electronic Arts.
Saludos,

Isaac
Electronic Arts - Soporte Técnico.

¿Necesitas más ayuda?
Encuentra las respuestas a las preguntas más frecuentes en:
https://help.ea.com/es/

anyone can tell me how to specifically open a trouble ticket for BIOWARE?

because these guys are utter and completely useless.

Modifié par JohnDoe, 09 mai 2012 - 02:50 .

[Jesse Reid]

I'm a little confused at what you are trying to do. Are you wanting to view your DA:O profile here on the BSN?

[JohnDoe]

Jesse.Reid wrote...

I'm a little confused at what you are trying to do. Are you wanting to view your DA:O profile here on the BSN?

Not exactly,

I'm trying to make my profiles, characters..etc.. appear.
Nothing is uploaded.

It looks like DAO is broken.. trying to upload to an incorrect profile (even when both accounts use the same origin login/email/account )


Can I PM you the screenshots to show the error?

[Jesse Reid]

Try changing your password to just be letters and numbers. We are thinking DA:O might not handle more "advanced" passwords.

[JohnDoe]

Hu, my password is just letters and numbers. I do not have a fancy superhard password.

should I still try to change my password on my origin account or what?

[JohnDoe]

Update, Changed passwords, all the websites took the update correctly.. BUT..
dragon age is still repeating the same error..

"Unable to access your online profile storage. The account information provided may be invalid"

Still cannot see my characters online, nor see my screenshots, nor attain achievements..

[JohnDoe]

hmm, any news on this?

[JohnDoe]

This is kinda annoying as its been days (and weeks since I've been having this issue and getting sent to hell by the chat reps..) and still not resolved.. even when Jesse reviewed the issue and he could reproduce it on his end.

[JohnDoe]

Repliku wrote...

JohnDoe wrote...

This is kinda annoying as its been days (and weeks since I've been having this issue and getting sent to hell by the chat reps..) and still not resolved.. even when Jesse reviewed the issue and he could reproduce it on his end.

I really hope it will be solved eventually, I have this problem since I have the game, and thus haven't got any character on my online profile which I can use as an avatar:(

the profile never worked for me too..

[Animositisomina]

I've never been able to get the profiles on BSN working either. I have DAO:UE on Steam. I just get an Error code 1000 when I use the diagnostic tool. And in game, it tells me exactly what you're seeing too -- that the information is incorrect, even though it isn't. Can't upload characters, screenshots, etc. But achievements upload just fine, which makes it all the stranger.