Well, this is new.
After 8 different EA Live agents have failed to resolve (and in some cases made things worse) the last one asked me to post here to "seek developer aid"
Online pass issue - for about a week. 6 or 7 different advisors have asked me variously to repair, uninstall, reinstall, uninstall again, redownload, please wait 2 days, repeat.
The last one gave me a new game code and deleted the game from my origin account, which i did, and now the game gives me the new and interesting issue of not letting me authorise it to this origin account.
After running through another check list, the last guy guy said "please post this issue onto the official forums and a developer may notice and help you!".
P.S. If you get pissed off by jumping through endless loops and just ask for a refund, they disconnect from chat.
EA Live support has asked me to post my Online Pass Saga here
Débuté par
Keltikone
, mai 08 2012 05:38
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#2
Posté 08 mai 2012 - 05:41
Keltikone
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Unbelievable, withing mins of posting this, I get an email from a forum user who told me a file to delete, that fixed this.
Your tech support is a bloody mess.
Your tech support is a bloody mess.
#3
Posté 08 mai 2012 - 09:07
Keltikone
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For others with this problem, the fix by FasterthanFTL, which did what a small army of tech support could not:
"Tell tech support to delete your game from your account and add a same new copy with a different code, then go to C:\\ProgramData\\Electronic Arts\\EA Services\\License and delete the 71404.dlf or something similar.dlf file and then run the game. This will definitely fix your issue, because it did for me.What it does is adds a new online pass to the entitlements and deletes the old (banned) online pass, some license files still remain on the your system which need to be deleted in order for it to recognize the new serial code. All license files for EA games are contained in that folder and the old mass effect 3 one(s) need to be deleted to activate the new serial code, otherwise it will give you cannot activate errors. The Multiplayer progress does not get affected and you lose nothing."
Thanks again to FasterthanFTL, the guy who fixed it for me.
"Tell tech support to delete your game from your account and add a same new copy with a different code, then go to C:\\ProgramData\\Electronic Arts\\EA Services\\License and delete the 71404.dlf or something similar.dlf file and then run the game. This will definitely fix your issue, because it did for me.What it does is adds a new online pass to the entitlements and deletes the old (banned) online pass, some license files still remain on the your system which need to be deleted in order for it to recognize the new serial code. All license files for EA games are contained in that folder and the old mass effect 3 one(s) need to be deleted to activate the new serial code, otherwise it will give you cannot activate errors. The Multiplayer progress does not get affected and you lose nothing."
Thanks again to FasterthanFTL, the guy who fixed it for me.
#5
Posté 08 mai 2012 - 10:44
Keltikone
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Sirsmirkalot wrote...
So, you got banned?
Yea, of course I did. Even though none of the 8 live support agents could find anything wrong with my account and of course, the EA account section couldn't either.
I posted the "fix" I was sent here on the forums to aid those still affected by the issue (I've been getting PMs about it) and can only advise contacting members of Biowares team, including Chris Priestly, who actually responded to me by PM.
#6
Posté 08 mai 2012 - 11:00
OdanUrr
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Keltikone wrote...
Unbelievable, withing mins of posting this, I get an email from a forum user who told me a file to delete, that fixed this.
Your tech support is a bloody mess.
I've said it before and I'll say it again: gamers provide the best tech support.
#7
Posté 08 mai 2012 - 12:16
RiotLaFontaine
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This unfortunately didn't fix the issue for me :/
#8
Posté 08 mai 2012 - 12:59
RiotLaFontaine
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To post an update: it most likely didn't work because I haven't had my online pass banned. So the issue in my case isn't the pass itself, but something going on over on BioWare's end with my account. I've set an e-mail or two to the their now-functioning e-mail addresses and am waiting on a response.
Later today I'll recontact customer service, have them wipe the game entirely from my account, and then add a brand new one. Although I've already swapped to a new product ID, maybe they didn't remove the old one?
Later today I'll recontact customer service, have them wipe the game entirely from my account, and then add a brand new one. Although I've already swapped to a new product ID, maybe they didn't remove the old one?
#9
Posté 08 mai 2012 - 03:25
RiotLaFontaine
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New update:
Thanks to Thomas Abram and other helpful posters, I was able to contact BioWare directly through the ME3cheaters e-mail address.
My account has not been banned, but there's an irregularity on their side that's causing the Online Pass issue to appear. They're working on a fix as of this morning. If the above steps do not fix your problem, then the issue is not client-side, but server-side.
To anyone that's been reading these posts over the last few days, I thank you for your time, patience, and support on this matter!
Thanks to Thomas Abram and other helpful posters, I was able to contact BioWare directly through the ME3cheaters e-mail address.
My account has not been banned, but there's an irregularity on their side that's causing the Online Pass issue to appear. They're working on a fix as of this morning. If the above steps do not fix your problem, then the issue is not client-side, but server-side.
To anyone that's been reading these posts over the last few days, I thank you for your time, patience, and support on this matter!
#10
Posté 08 mai 2012 - 05:47
darth_lopez
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OdanUrr wrote...
Keltikone wrote...
Unbelievable, withing mins of posting this, I get an email from a forum user who told me a file to delete, that fixed this.
Your tech support is a bloody mess.
I've said it before and I'll say it again: gamers provide the best tech support.
lets be honest. In comparison to EA and Biowares Tech support for this games Monkeys can provide better tech support... However in general i will give you that most of my fixes have come from Gamers not Tech Support, except a really really wierd one with call of duty... it was bizzare....
#11
Posté 10 mai 2012 - 07:31
Keltikone
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RiotLaFontaine wrote...
New update:
Thanks to Thomas Abram and other helpful posters, I was able to contact BioWare directly through the ME3cheaters e-mail address.
My account has not been banned, but there's an irregularity on their side that's causing the Online Pass issue to appear. They're working on a fix as of this morning. If the above steps do not fix your problem, then the issue is not client-side, but server-side.
To anyone that's been reading these posts over the last few days, I thank you for your time, patience, and support on this matter!
My account wasn't banned either mate, it was an issue with the EA verification server. The "workaround" fixed it for me and I hope your issues get resolved.
#12
Posté 10 mai 2012 - 07:49
Erenbe
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Keltikone wrote...
Well, this is new.
After 8 different EA Live agents have failed to resolve (and in some cases made things worse) the last one asked me to post here to "seek developer aid"
Wait...isn't this forum and the tech support section for gamers from gamers? Other gamers can help you, yadda, yadda...no official support through BW/EA?
As stated in the header of this section: This forum is for fans to help other fans with PC related issues regarding Mass Effect 3.
Wow...great for you that your issue got solved but it does not really speak for the support quality from the developer's side
#13
Posté 10 mai 2012 - 09:36
RiotLaFontaine
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Since the issue still hasn't been fixed for me, I'm going to give it another shot with customer service in an hour or so.
#14
Posté 11 mai 2012 - 02:52
RiotLaFontaine
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I'm now being hit with the Unable to Authorize DLC error despite being logged into my account - which means not only am I locked out of multiplayer, but single player too.
Deleting the dlf file once again didn't work.
At least this time I think the Online Pass issue has been fixed, but it's transformed into some sort of mangled hellbeast in the process. I'll be calling asap tomorrow morning to chat with tech support again.
Deleting the dlf file once again didn't work.
At least this time I think the Online Pass issue has been fixed, but it's transformed into some sort of mangled hellbeast in the process. I'll be calling asap tomorrow morning to chat with tech support again.
#15
Posté 11 mai 2012 - 03:36
RiotLaFontaine
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FIXED
I'll share a few details below:
- Call 650-628-1905. Do not bother with Live Support. This group is NOT outsourced and they are VERY helpful and friendly. The csr called his manager over and they fixed my issue together.
- My ORIGIN account was borked on their end. It was not being fully verified by the EA servers. They went in and made the necessary changes to all entitlements and rectified my account in 10 minutes.
- They gave me some sort of promo coupon code thing at random in an e-mail. No idea what it really is or does, but I found it a decent surprise gesture after this problem.
The next bit is IMPORTANT
- when I went through Live Support, they issued me a new product code and tied it to my account, but did not activate it, nor did they tell me to do so.
- going to activate.ea.com failed and told me the code was in use. As a result, my DLC was going unauthorized as pointed out in my above post.
- I needed to click on the gear button in Origin and redeem the new product code, listed under game details, manually.
- Once I logged in, Multiplayer activated (ELATION). They're working on getting me my Exorcist commendation pack still since I think the one original added has expired.
- From Ashes still didn't authorize, but when I exited the game and booted it back up, it verified fine - some changes just need time.
Minor Note
- I wasn't requested to delete the .dlf, but I was told to reinstall. I deleted the dlf anyway. I think it's the reverse. Delete the dlf, don't worry about reinstallation.
I'll share a few details below:
- Call 650-628-1905. Do not bother with Live Support. This group is NOT outsourced and they are VERY helpful and friendly. The csr called his manager over and they fixed my issue together.
- My ORIGIN account was borked on their end. It was not being fully verified by the EA servers. They went in and made the necessary changes to all entitlements and rectified my account in 10 minutes.
- They gave me some sort of promo coupon code thing at random in an e-mail. No idea what it really is or does, but I found it a decent surprise gesture after this problem.
The next bit is IMPORTANT
- when I went through Live Support, they issued me a new product code and tied it to my account, but did not activate it, nor did they tell me to do so.
- going to activate.ea.com failed and told me the code was in use. As a result, my DLC was going unauthorized as pointed out in my above post.
- I needed to click on the gear button in Origin and redeem the new product code, listed under game details, manually.
- Once I logged in, Multiplayer activated (ELATION). They're working on getting me my Exorcist commendation pack still since I think the one original added has expired.
- From Ashes still didn't authorize, but when I exited the game and booted it back up, it verified fine - some changes just need time.
Minor Note
- I wasn't requested to delete the .dlf, but I was told to reinstall. I deleted the dlf anyway. I think it's the reverse. Delete the dlf, don't worry about reinstallation.
#16
Posté 20 juillet 2012 - 09:05
Dein Justin
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Is there a fix to the online pass issue? Somehow, recently I got banned with no explanations whatsoever and did not cheat/exploit anything in MP. I can only do a Live Chat since I am half a world away from the US, so the timezones are different, not too mention expensive calls. Just now I got off of a Live Chat with a probably outsourced Live Support, and got a product code but he said that if I used it, I had to start fresh (zero unlocks unlocked). I don't understand why the unlocks aren't tied to the Origin ID instead but they are somehow tied to the Online Pass. Can I know who to contact?
#17
Posté 20 juillet 2012 - 04:31
Dein Justin
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Nvm, got it fixed through Live Support Chat. Same steps as Keltikone outlined, ask tech support to delete your game code and readd it. You do not have to delete any files though. I was not banned, but somehow got the issue, but now its fixed.
