I had to fight with EA's horrid "customer service help" for TWO WEEKS via email and live chat and I still can't get my ME3 authenticated.
I play on 360, and Microsoft only wants you to use THEIR email system, so I couldn't use my email address that I use for everything else (which is yahoo). So after I bought ME3, but before I played, I went into my EA/BSN/Origin account, my PSN account, my Xbox account and switched all the emails to ONE hotmail account that I made just for gaming.
Booted up my ME3, played it. Came to authenticate it on the forums, it still says I can't. I check out my EA account, my gametag isn't listed. I do a "password reset" on my gamertag, it says it goes to a YAHOO email. Well that's impossible, because I couldn't put my yahoo email to my Xbox account.
Hit up EA's CS, saying my Gamertag is linked to an account when I've never used it, ask them to transfer it. After about 3 emails of being told the same thing over and over again, they give me a partial reveal of the yahoo email, which is *GASP* the yahoo email address that I used for that exact EA account before I switched it! I'm thinking a long time ago when you could still just add your "personas" to your EA account by actually inputting them, I tried to do so with my gamertag and it glitched because the email addresses weren't the same, but it's still tied to my account even though I cannot access it. I tell the customer service this fact, that these two supposed "separate accounts" are one in the same, I get the response of "This isn't in our records, an email change would show up". *facepalm*
So I'm like "whatever, what do you need to move my gamertag" and they tell me I need my date of birth, which, coincidentally, happens to be the same for both accounts! (gee, I wonder why?) So I give them my DOB, I get told it's not correct. Now I'm 27, I have no reason to lie about my DOB (heck, I even put in my correct DOB when watching game trailers that are rated M, which my husband loves to tease me about), so I keep telling them it's correct and keep getting told I'm wrong, I'm giving the correct year, but the wrong day/month. So I went back into my yahoo email, and guess what? There's an email that I had been holding onto from EA/Origin. What was it? It was a coupon they sent me that was good for a month. Why did they send it to me? It was for my birthday! What day was it sent? THE SAME DAY THAT I KEEP GIVING TO CUSTOMER SERVICE AS MY DATE OF BIRTH. *double facepalm*
So, I always keep my confirmation emails for various things. I still have my birthday coupon email. I have an email confirming my email change from the yahoo address to the hotmail address. I offer to forward these to customer service to prove that 1) the accounts are one and the same and 2) I'm giving the correct DOB. What happens? I'M IGNORED. I got extremely frustrated and gave up.
So I can't post in the ME3 forums at all anymore, minus this one. And since I only usually post in Companion threads and a few miscellanous threads (and the DA2 forum isn't that lively anymore), my activity has dropped to practically nil. Thanks a ton EA!
EDIT: Oh, this is hilarious. I just checked my email, and they sent me a response over two months after I put in my ticket, saying to call their help line. The next day they sent me an email saying that my case would be closed if I didn't respond in 4 days. That was about two weeks ago. Seriously EA? I faithfully checked my email a couple times a day for a MONTH waiting on your "one week reply" (and this is an email I only check every couple weeks), and when you send a reply two months after you said you would, I have less than a week to followup or my ticket gets closed? Stay classy EA. *rolls eyes*
Modifié par Chylise, 25 mai 2012 - 01:27 .
a User having multiple accounts!?
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