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Yet another "Failed to detect a supported video card"


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#76
Vebbi

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i have Intel core i7 950 3.06ghz 8MB lga1366 boxed processor ( i can have full graphic on every game)

and PINE/XFX HD 5870 1GB GDDR5 850Mhz, DX11 PCI-E is my videocard. now what is my problem and what shal i do??


#77
Vebbi

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i have Intel core i7 950 3.06ghz 8mb lga1366 boxed processor and Pine/xfx hd 5870 1gb gddr5 850mhz dx11 pci-e videocard. so i can take all games on full graphic. what shal i do?? i worked yester day but when i reistalled the computer and installed Dragon age it did,t work, and i had window 7 ult and stil have. what is my problem, what shal i do where shal i do it??


#78
Gorath Alpha

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You don't need drivers for the onboard chip or central processing unit , you need AMD Radeon video drivers.  There already is at least one answer to this sort of thing, also involving another Radeon video card, but omitting mention of PhysX as a third possible vector for trouble.  The quote is from a question that no one ever answered when it was new.

Feanaro100 wrote...

I've the precise same problem and I did an downgrade from 7 to windows server 2008 [Can be used as workstation OS] and at first hand I could play the game flawless, but today I suddenly got that error; my specs are as following:

ATI Radeon HD 4890 videocard
AMD Phenom II X3 @ 3.2 Ghz
2048 Mb ram
Gigabyte MA790XT-UD4P motherboard
WDC 500Gb harddrive

I hope you guys can find any fix soon, thanks in advance

The above question dates back several months as I quote it now (September, 2010).

I chose it today because the problem involved is clear enough (to me) to work with, and it seems I skipped right past it when it was new.  I may find that I did answer after all as I scroll further down throught this thread's old history, and reuse the old answer, if it's there (no, there never was any answer given to the above question). 

Meanwhile, the game is using Direct3D's functions to verify the proper (Dx9, not Dx10 or Dx11) hardware functionality in the graphics solution.  The quote shows a proper video card exists, in spite of the error message.  However, there is an interaction of three different software devices to consider.  First, and easiest to remove and replace, is the video driver for the video card.  Something may have "stepped on" and corrupted one or more of the driver files. 

Before starting any trouble shooting of any kind, of course, you always want to be using / working on a CLEAN system, so you should run current scans for any and all malware, be it adware, key loggers, URL trackers, or viruses. 

Whatever your current version of Direct3D is, there can be occasions when updating that one can disturb the needed Dx9 installation (you should have both -- the "native" one for your OS, first, then Dx9).  If that happens, reinstall Dx9.  As per the driver paragraph above, other things can also cause damage to your Dx9 besides using an update for Dx10 / Dx11. 

These games (all three, Mass Effect 1, Mass Effect 2, and Dragon Age: Origins) use the CPU-based version of PhysX, which means with a Radeon, or a Geforce, which some of nVIDIA's drivers can affect, so it may need to be reinstalled.  If you have reinstalled the correct video driver, the correct PhysX, and Dx9, without getting relief from the error message about your video card (AND IT'S A SUPPORTED CARD), the last thing to try is reinstalling the game itself. 

(P. S. added in edit 2-24-2011 -- occasionally, this error message is
triggered from mixing up screen ratio settings between wide screen and
standard 4:3 ratios.  Be sure you are starting out from a resolution
that matches your display's ratio.)


Gorath
-

Modifié par Gorath Alpha, 25 février 2011 - 12:37 .


#79
Vebbi

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where do i get that??

#80
Gorath Alpha

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We have now covered everything, with the expanded reply above, that should be necessary.  Simple maintenance procedures that should be an ongoing effort from any and all computer owners, are covered in countless millions of 'net tutorial pages, in almost every language that has a written counterpart. 

A simple search engine query for "how do I update my video drivers" addressed to whatever search engine is your favorite will get you what you need, if the driver is the fault.  If that doesn't cure the error message, Dx9 is next, and a search for "how do I update Dx9" would give you the next help.  Follow that with "how do I update PhysX" if you still get errors. 

Last, after doing those, and not getting relief, you uninstall the game, and you reinstall it.  If you need a tutorial for that, it's out there on the 'net in its tens of thousands of pages. 

Gorath

Modifié par Gorath Alpha, 15 septembre 2010 - 01:45 .


#81
Vebbi

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ty


#82
Gorath Alpha

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You're welcome, of course.  In the past, I had looked up all of the old message threads on the subject to make sure that the ones the SEARCH would pull up were all "complete", in the sense of covering both the proper reason for the error message, as well as what happened in your case.  As old, and often updated as this particular one is now, it had never included mention of the PhysX connection (a rare circumstance for this error, but all bases should be covered for whatever vector the error message might originate). 

It should be noted that this is specifically about the Dx9 capability detection check performed by the game, not about the performance level involved.  Various of the Intel crap for video options now have the basics, without having any speed, so they may pass the detection test, and yet not be able to play correctly. 

Modifié par Gorath Alpha, 30 septembre 2010 - 12:12 .


#83
Goodrlz

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Can i Run this game with Ati Radeon 9250 on a PC or Inter Acellerator Media Graphics 4500mhd? thanks

#84
Gorath Alpha

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No.

#85
inadelle

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I have the same problem with other users above, but after reading through the thread I've discovered my video card (Radeon 9800XT) is the problem.

However, what I would like to know is if the rest of my system is alright to run the game soundly by just upgrading the video card and not going through an entire PC overhaul *fingers crossed*

Here are the stats for my PC: 

OS: Windows 7 Professional
Processor: AMD Athlon 64 Processor 3500 + 2.2.1GHz
System type: 32bit
Video Card: Radeon X800T

Much thanks in advance. :)

#86
Dan-mac RI

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inadelle wrote...

I have the same problem with other users above, but after reading through the thread I've discovered my video card (Radeon 9800XT) is the problem.

However, what I would like to know is if the rest of my system is alright to run the game soundly by just upgrading the video card and not going through an entire PC overhaul *fingers crossed*

Here are the stats for my PC: 

OS: Windows 7 Professional
Processor: AMD Athlon 64 Processor 3500 + 2.2.1GHz
System type: 32bit
Video Card: Radeon X800T

Much thanks in advance. :)


All I need to know is the ram. My cpu has lower specs in the clock speed but I have a good graphics card (512mb) and I can run it in mid-high settings with no lag.

#87
inadelle

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Dan-mac RI wrote...

All I need to know is the ram. My cpu has lower specs in the clock speed but I have a good graphics card (512mb) and I can run it in mid-high settings with no lag.


Oops sorry. I have 3GB of RAM.

#88
Gorath Alpha

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The amount of VRAM on a video card is essentially meaningless. Far more utter and complete junk is sold with too much RAM on it for an educated buyer to understand. Officially the X800 cards are below minimum. Factually, if you are amenable to small textures (no eye colors, no blood splatter), the reason that was decided was because AMD dropped the X800s from driver support. However, the Omega drivers work just fine.

The very eloderly Radeon 9800 XT can only do SM-2, not SM-3, while the Radeon X800s plus the X850s, can do at least notch number one of the SM-3 pixel shaders. 

Do not allow yourself to become confused among the various Radeon 9800s, and the much newer Geforce 9800s, which are renamed versions of the Geforce 8800s, on a new and thinner die wafer, so they are both more efficient, and cooler running. 

Modifié par Gorath Alpha, 10 octobre 2010 - 09:50 .


#89
Dan-mac RI

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In english, you can run the game in very low settings with fully updated driver software. If you are a dedicated PC gamer, I would upgrade to an ati in at least the 4000 series as a economical choice that will allow you to run many upcoming games. If you got money to burn, say 300, buy a low 5000 series. If you find yourself independently wealthy, buy a crossfire setup where two cards are linked which gives unparalleled performance.

#90
Gorath Alpha

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Dan-mac RI wrote...

In english, you can run the game in very low settings with fully updated driver software. If you are a dedicated PC gamer, I would upgrade to an ati in at least the 4000 series as a economical choice that will allow you to run many upcoming games. If you got money to burn, say 300, buy a low 5000 series. If you find yourself independently wealthy, buy a crossfire setup where two cards are linked which gives unparalleled performance.

Your version is likely to be equally confusing.  For instance, an HD 4350 is hardly better than an onboard chip, it is so slow.  An HD 5450 is almost as slow as the 4350.  Neither one is a good value in frames per dollar.  The Mainline cards, such as HD 4670s and HD 5670s, are where the best value per dollar is found, and those run in the $60 to $85 range from online eTailers such as Newegg. 

You need to consult a chart with the cards ranked by their shader performance in games such as Dragon Age. Video Card Shader Performance Rankings (DA: O):
social.bioware.com/forum/1/topic/58/index/128343

Cards such as the HD 4850, for about $110 these days, are bargain priced High End cards, but need more juice, so that choice brings in the need for a $70 power supply as well.

Older video cards that are fully capable of running this game, such as any of the varieties of the Geforce 8800, all need the bigger power supplies mentioned, but for those, the admonition to use current drivers is wrong.  Rather few of the recently released Geforce drivers have turned out to be compatible with both this game and those older cards for a great many game players.. 


Gorath

Modifié par Gorath Alpha, 30 septembre 2010 - 01:21 .


#91
Gorath Alpha

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This particular message thread about the subject of the video card function- checking routine's error message, is the longest of them, with those having as key words the phrase "detect a" in their subject lines now totaling 36. On a fairly regular basis, I've verified that useful answers were included within all such threads, but for some reason it never seems adequately clear to many of our newest arrivals here, and I just don't know why not.

#92
AceTrainerKayden

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I have the EXACT same problem as Mesgnk .

So my questions are how can i fix this/what system requirments i need cause my graphics card or video card or what ever it is is 32bits. If the 32bits thing is bad should the only thing i have to get is a new graphics card?


#93
Gorath Alpha

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Until you choose to actually IDENTIFY the graphics solution involved, I am not clairvoyant, and cannot answer anything that isn't already detailed in the forum archives, if somehow you don't understand the situation completely.


#94
AceTrainerKayden

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ok so wat are all the requirements needed for the game if u r using Windows 7

#95
Gorath Alpha

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You want something such as this, is that right? 

Gorath Alpha wrote...

Minimum for Windows XP

Video: ATI Radeon X850 256MB or greater (this is clearly wrong)
NVIDIA GeForce "6600 GT" 128MB or greater (and this one is more wrong)

(Note: IMO, the practical choices for the two video cards above should be the Radeon X800 Pro, and the Geforce 6800 GS, at least, for small textures - it will take a Radeon X1650 XT (or X1800 GTO, same thing, almost) for medium or better textures)

Here is the appropriate "above" minimum ranking list, from great to barely acceptable:

- ATI Radeon HD 5900 series
- nVIDIA Geforce GTX 480
- ATI Radeon HD 5800 series
- nVIDIA Geforce GTX 470
- NVIDIA GeForce GTX275 - 280 - 285 - 295 - 460 and 465
- ATI Radeon HD 5700 series
- NVIDIA GeForce GTX260
- ATI Radeon HD 4800 series
- NVIDIA GeForce GTS 250
- NVIDIA GeForce 9800 series
- NVIDIA GeForce 8800 series
- ATI Radeon HD 5600 series
- ATI Radeon HD 4700 series
- NVIDIA GeForce 9600 series
- ATI Radeon HD 3800 series
- ATI Radeon HD 4600 series
- ATI Radeon HD 2900 series
- ATI Radeon X1950 series
- ATI Radeon X1900 series
- NVIDIA GeForce 7900 series
- ATI Radeon X1800 series
- ATI Radeon X850 series     ( ATI Official Minimum Card )
- NVIDIA GeForce 7950
- NVIDIA GeForce 7950 GX2
- ATI Radeon X800 series
- ATI Radeon HD 3690  
- NVIDIA GeForce GTS 240
- NVIDIA GeForce 7800 series
- NVIDIA GeForce 8600 GTS
- NVIDIA GeForce GTS 220, GT 230 
- ATI Radeon HD 2600 XT
- ATI Radeon HD 3650  
- NVIDIA GeForce 8600 GT
- NVIDIA GeForce 6800 Ultra
- ATI Radeon HD 2600 Pro 
- NVIDIA GeForce 8600 GS
- NVIDIA GeForce 6800 GT
- ATI Radeon X1650 XT
- NVIDIA GeForce 7600 GT
- NVIDIA GeForce 6800 GS
_____________________


Gorath

(P. S. added in edit 2-24-2011 -- occasionally, this error message about not detecting a supported card is
triggered from mixing up screen ratio settings between wide screen and
standard 4:3 ratios.  Be sure you are starting out from a resolution
that matches your display's ratio.)

Modifié par Gorath Alpha, 25 février 2011 - 12:40 .


#96
AceTrainerKayden

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i mean like the type of video card(eg how many bits) and wat important programs that are need(cause i heard for windows 7 u need magic disk). I just realized that i downloaded a demo version so now i am looking for the full version to test it out

#97
Ryzaki

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Okay this game *will* run on an intel x4500MHD Heck it'll run on a X4500M



You'll have lowest settings and low textures but the thing will run as long as you have 3+ GBs of RAM

#98
Fredarthur

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Gorath seems to take himself seriously.

#99
Moondoggie

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Fredarthur wrote...

Gorath seems to take himself seriously.


Gorath is rarther bogged down trying to answer insanely silly questions from people with zero computer knowledge. He gets frustrated from time to time when they don't read the forum for similar problems that may give them answers instead of asking the same question over and over.

Like anyone with tech knowledge if you have a genuine question and ask in an intelligent and polite way he'll help you if you want to be a tool he'll probably treat you like one.

#100
Gorath Alpha

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I pop in comparatively frequently, and usually don't stay very long, or do a lot more than skim the titles of the latest posts. I have been known to be less than patient with some people, but I resist my tendency toward sarcasm, if I can. On an individual basis, I just ignore the worst, of course.
<br />
It's the "group mindlessness" of the gimmes that can make me feel my age, and want them to grow up, at least a little.
<br />
Particularly the last year, we are sliding back down further into ignorance, and buying the worst possible cheap PCs (the gimme group), then whining when their junk doesn't work, and lashing out at developers in misplaced anger. A lot more desktops and laptops without any real video card  are on the shelves than since the time when end of the old AGP video bus was near.
<br />
Getting the most value out of the Graphics Budget dollar (DAO)
http://social.biowar...8/index/7196223

PC Hardware* Basics for Gaming (and inventory of Components):
http://social.biowar...58/index/509580

Video Card Shader Performance Rankings* (DA: O):
http://social.biowar...58/index/128343

Generational Ladders* (and NTK-based shaders ranking list - "old" class markers)
http://social.biowar...58/index/575571

Very basic discussion* of video cards, video chips, PhysX, and even of laptops' limits: 
http://social.biowar...58/index/519461

(Starting from Fastest, through Minimum Capability)

- ATI Radeon HD 5900 series
- nVIDIA Geforce GTX 480
- ATI Radeon HD 5800 series
- nVIDIA Geforce GTX 470
- NVIDIA GeForce GTX275 - 280 - 285 - 295 - 460 and 465
- ATI Radeon HD 5700 series
- NVIDIA GeForce GTX260
- ATI Radeon HD 4800 series
- NVIDIA GeForce GTS 250
- NVIDIA GeForce 9800 series
- NVIDIA GeForce 8800 series
- ATI Radeon HD 5600 series
- ATI Radeon HD 4700 series
- NVIDIA GeForce 9600 series
- ATI Radeon HD 3800 series
- ATI Radeon HD 4600 series
- ATI Radeon HD 2900 series
- ATI Radeon X1950 series
- ATI Radeon X1900 series
- NVIDIA GeForce 7900 series
- ATI Radeon X1800 series
- ATI Radeon X850 series     ( ATI Official Minimum Card )
- NVIDIA GeForce 7950
- NVIDIA GeForce 7950 GX2
- ATI Radeon X800 series
- ATI Radeon HD 3690  
- NVIDIA GeForce GTS 240
- NVIDIA GeForce 7800 series
- NVIDIA GeForce 8600 GTS
- NVIDIA GeForce GTS 220, GT 230 
- ATI Radeon HD 2600 XT
- ATI Radeon HD 3650  
- NVIDIA GeForce 8600 GT
- NVIDIA GeForce 6800 Ultra
- ATI Radeon HD 2600 Pro 
- NVIDIA GeForce 8600 GS
- NVIDIA GeForce 6800 GT
- ATI Radeon X1650 XT
- NVIDIA GeForce 7600 GT
- NVIDIA GeForce 6800 GS
_____________________

IMO, the cards below that line aren't actually good enough to run DA: O properly.

- NVIDIA GeForce 6800 Vanilla (PCI-e version, 256 MB)
- ATI Radeon X1650 Pro
- ATI Radeon X1600 XT
- NVIDIA GeForce 6600 GT   <~ This is the (nVidia) Official Minimum (disagree)
- NVIDIA GeForce 7600 GS
- NVIDIA GeForce 6800 ( AGP version, 128 MB )
- ATI Radeon X1600 Pro (256 MBs, Max usable VRAM)
- ATI Radeon X1300 XT (renamed X1600 Pro)
- NVIDIA GeForce 6800 XT
- ATI Radeon X700 series
- NVIDIA GeForce 8500 GT
- ATI Radeon X600 XT   *
=========================  Very Low Quality & on downward from here

- NVIDIA GeForce 6600
- ATI Radeon X600 Pro  *
- ATI Radeon X600 Vanilla  *
- ATI Radeon X1550 (renamed X1300, slightly retuned), should not have been named as supported
- ATI Radeon X600 SE  *

Suffixes, from Good to Awful

ATI Suffixes: XTX > XT > XL > Pro > GTO > Vanilla > GT > SE > Hyper Anything

nVidia: Ultra > GTX > GT > GS > Vanilla > LE = XT  > VE > TC = TE (Turbocache, any variety)

PLEASE,
take notice of the intermixed generations of cards, showing that "new"
doesn't mean very much when the card isn't the fastest and most
expensive that you can buy. 

If Dragon Age: Origins tells you it cannot detect a supported video card,
it usually is telling you about an Intel video chip (really crappy), or a very
old video card, such as a Radeon 9700, or Geforce GF4 Ti-4200 .  . 

Modifié par Gorath Alpha, 21 mai 2011 - 11:23 .