I was trying to purchase Shadow Broker for Mass Effect 2, however when I go to purchase it I get "An error has occurred while trying to process your request. Please, try again later" . For the last 3 weeks I have been getting this error message. Please fix it. I would like to be able to finaly purchase the DLC.
Cannot buy DLC...
Débuté par
theyoria
, mai 17 2012 05:31
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#2
Posté 19 mai 2012 - 12:16
Jeff Rousell
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- BioWare Employees
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- 656 messages
We are checking into this problem. It's likely only affecting people who have played Kingdom's of Amalur, which is also why you couldn't see your registered game content a few days ago.
#3
Posté 22 mai 2012 - 03:15
Jeff Rousell
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- BioWare Employees
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- 656 messages
I spoke with the team in charge of the DLC purchasing site and they suggested the following.
- Try clearing your browser cache and cookies.
- Try purchasing in a separate web browser.
- Make sure you have enough BioWare points when making the purchase.
@theyoria this likely isn't the problem but I'd like to confirm you've tried these steps. If you have tried these steps and it still fails please let me know the exact time, including timezone, you tried to purchase Lair of the Shadow Broker and received the error.
- Try clearing your browser cache and cookies.
- Try purchasing in a separate web browser.
- Make sure you have enough BioWare points when making the purchase.
@theyoria this likely isn't the problem but I'd like to confirm you've tried these steps. If you have tried these steps and it still fails please let me know the exact time, including timezone, you tried to purchase Lair of the Shadow Broker and received the error.
