317 réponses à ce sujet

[gnosisQ]

Just checking back, I provided the post with the screenshot above. My profile seems to have updated today. Running the diagnostic test again gives me the same error, however the description for the code has changed;



1005: Extra unexpected files uploaded for this character.

[RGDekta]

I have a question did 1.02 patch fix the mutiple files problem because 1 of my chars (Ledeanne) has 5 files now (thus a 1005 error) just wondering if it is still a client create too many files issue or a online storage freak out issue.

[Snoteye]

1.02 didn't even try to address it. I doubt 1.03 will, either.

[RGDekta]

Thanks I did not see that in the patch notes so thought I would check thanks.

[SusanStoHelit]

Just checking in.



Still periodically getting the invalid persona/game combination, sent a pm to Jeff Roussell with the url (on one occasion, since I didn't think you'd want to be flooded with the data).



My characters are now appearing and updating, somewhat sporadically, in my profile. Still no way to use my characters as an avatar (a minor niggle).



More importantly, the diagnostic is still showing a considerable number of characters that I've long deleted both from the site and ingame, with files attached, which ofc clog up storage. Since I have 10 extant characters, in addition to the 8 or so defunct ones, that storage is an issue. I hope there'll soon be a way to get rid of those remnants *sigh*.

[Aesir Rising]

Jeff Rousell wrote...

If you are receiving the the message "Invalid persona/game combination" please PM me the URL you get for the diagnostics page.  This error should only show up if the URL is not properly formed.

PM sent, and I'm tagging this topic for future reference.

[SusanStoHelit]

Problem: the diagnostic tool shows that files are stored on the server, taking up limited storage space, despite the characters having been deleted from our profile page and ingame.



Question: is it possible that those pesky files are in the Dragon Age Album? Which we can no longer edit or delete. It seems to me that these 'remnant' files started to proliferate around the time that ability was removed. Of course, that could be coincidence, but ...



Further question: If that IS where they are lurking, could we have some functionality returned to us that will enable us to choose to delete the folder and create a new one - or (for preference) to edit the contents of the folder, deleting individual files connected to defunct characters?

[Palathas]

Actually, I have a sneaking suspicion that the characters that are there but have been deleted are characters I created with the Steam version of the character creator. I say this because none of them have the Story.xml file uploaded. I ended up buying a retail version of the game and uninstalled the Steam CC. Is there any way to delete uploaded characters from the character creator?

Modifié par Palathas, 15 décembre 2009 - 04:21 .

[Jesse van Herk]

SusanStoHelit wrote...

Problem: the diagnostic tool shows that files are stored on the server, taking up limited storage space, despite the characters having been deleted from our profile page and ingame.

The diagnostics page lists how may of the uploaded files are screenshots.

Question: is it possible that those pesky files are in the Dragon Age Album? Which we can no longer edit or delete. It seems to me that these 'remnant' files started to proliferate around the time that ability was removed. Of course, that could be coincidence, but ...

The screenshots are uploaded by the game - the "Dragon age album" merely shows what the game already uploaded.  

Further question: If that IS where they are lurking, could we have some functionality returned to us that will enable us to choose to delete the folder and create a new one - or (for preference) to edit the contents of the folder, deleting individual files connected to defunct characters?

To get rid of already-uploaded screenshots, use the "manage screenshots" page from your player profile.

To prevent the game from uploading more screenshots, change your upload options in-game.

[Ael]

I just want the toons I Deleted on my system and then deleted on my profile here



TO STOP SHOWING UP!!

Sorry it's just frustrating to have to delte them like every other day



The ones I deleted now show missing the game XML and the Story XML

[SusanStoHelit]

Jesse van Herk wrote...

To get rid of already-uploaded screenshots, use the "manage screenshots" page from your player profile.

To prevent the game from uploading more screenshots, change your upload options in-game.

I turned off 'upload screenshots' weeks ago. And I've been using the 'manage screenshots' and 'manage character' pages to delete unwanted ones.

Nevertheless, the diagnostic lists many (10) characters are STILL EXISTING somewhere even though they are NOT on my character page. They DID exist once, have been deleted, and yet there are still files on the server taking up space. (I actually have 9 characters still current, but there were another 10 that I've deleted.) Each of those no-longer-existant characters has some files on the server (says the diagnostic) some have story xml, some other files, some have only 1 file, others up to 3.  Is there no way to get rid of them?

Modifié par SusanStoHelit, 15 décembre 2009 - 08:20 .

[Lohe]

I want to ask the same. No button / way to delete those files manually on my own?

[UltraBoy360]

My main problem is error 1002 and 1003. No images of my characters are showing up. Well, I've got five characters and profile pics show up for 2 of them. Any advice on how to fix this with a 360 game.



Thanks!

[iw4o]

[malicious content removed]

[Aesir Rising]

When I sign into this website, my profile data is incomplete, no updates, no character forum avatar pics, it's a mess. If I click Online Profile from within the game, I get a page that shows a bunch of my missing characters, including current characters and characters I've deleted. I noticed on that page it has a line of text:

Click here to view this player's other profiles.

Scary. So I click there and yes, I've got two profiles. What's the solution?

Two persona_id numbers:
persona_id=213597855 <-- This is what I think is what I normally see just logging into the website.
persona_id=217394882 < -- This is what I see if I click through the in-game "Online Profile" button.

Modifié par Aesir Rising, 15 décembre 2009 - 11:28 .

[SusanStoHelit]

Aesir Rising wrote...

I've got two profiles. What's the solution?

There isn't one. If you read further up this very thread you'll see that many people (myself included) have this problem. We are advised that they're aware of the problem, they're working on it, and we hope that one day there'll be a solution. In the meantime, just select the profile that the game uploads data to when you want to view your characters, delete screenies, etc.

[tigrina]

Now this is interesting. It seems the upload/social site thingy doesn't take into account the possibility of deleted and restarted characters with the same name but a different identifier. I actually manage to have 2 characters on my profile with both 11 files. I think both of those are the ones not showing on my character list. Also lots of error codes. I guess those are due to the frequent 'unable to connect to online storage' messages I get in game. I'll stick to the guessing though, if anyone wants to have more info/tests, I'll be happy to oblige.

I also removed all my screenshots by hand, but there is one left which I can remove many times over several days, but it still remains.

Please PLEASE give me a remove all option for screenshots! Clicking on 67 of them by hand several times for server lag isn't fun at all.

Modifié par tigrina, 16 décembre 2009 - 03:14 .

[bp9801]

Well, I haven't had my characters updated since I uploaded from the Character Creator back before the game launched. I've completed about 25% of the game so far on my first character, and still nothing has been updated on my page. I'm getting a 1004 error for all my characters which means none of the story has uploaded even though I've been playing with one character. I checked my firewall and all the ports (80, 443, and 18081) are all open and data is being sent. Just nothing is appearing on this site.

[Hanfree]

Please wtf is this in my registration products?



"Hola %1$s,



%2$s ha publicado un nuevo comentario en uno de sus listados de clasificados. Por favor, haga clic en el enlace a continuación para verlo:



%3$s





Saludos cordiales,

La Administración de la Red Social

"

Wtf?and "Deberá confirmar su contraseña antes de continuar: "

What password i need to registry? and the page tell me my dvd product key is not valid?¿?¿?¿?¿?

[VenomReleaser]

Do it on EA chat (http://help.dragonage.com/chat). Works a WHOLE lot faster as the e-mail I sent took two weeks to get a response and I got a chat rep the same day, within 30 minutes. The chat rep removed my duplicate persona and when I finally got an e-mail response they stated it had already been done.

However, I do agree that picking a default persona would help a ton. I'm sure many profiles are viewed and skipped because they SEEM to not have any character data, when in fact the viewer doesn't take the time to click "view other personas." An option to either default or delete personas would be greatly appreciated

Modifié par VenomReleaser, 17 décembre 2009 - 07:12 .