5 odpowiedzi w tym temacie

[PETERGRIFFEN189]

 dragon age origins missing dlc Europe version PS3CONTACTYOU: Hi i just got dragon age origins ultimate edition disk version NEW for the ps3 and one of the dlc is missing Return to Ostagar i was told on the forum to post here to ask you to add it too my EA account 

httpsocialbiowarecomforumDragon-Age-OriginsDragon-Age-Origins-Playstation-3-Technical-SupportEuropean-Ultimate-Edition-and-Return-to-Ostagar-DLC-issue-5138725-1html 


my EA account is xxxxxx also my psn username code is BLES XXXXXX


thanks for your help05/18/12 at 01:33 pmADVISOR: Hello Marc,

Thank you for contacting Electronic Arts. 

I have reviewed your mail and gathered that you have purchased the Dragon Age Origins Ultimate Edition but you have not received the DLC Return to Ostagar.

I appreciate your interest in Dragon Age and I assure you my continual support in resolving this issue.

The DLC can be download from the purchase history under your account on PS3.

Thank you for contacting Electronic Arts once again. Your patience while resolving this issue is highly appreciated. 

Electronic Arts values your affiliation and looks forward to hear from you. Also, in case of any help, please get in touch with us anytime. Alternatively, please visit our extensive knowledge base online: http://help.ea.com/

Regards, 
Aniruddh 
Electronic Arts - World Wide Customer Experience.05/18/12 at 07:14 pmYOU: its not on my download history i never paid for it via psn its the disk version as you know from the website i gave you EAor bioware forgot to put Return to Ostagar on the European disk hence the reason why i am asking you to add it to my account as said via the official forums 


httpsocialbiowarecomforumDragon-Age-OriginsDragon-Age-Origins-Playstation-3-Technical-SupportEuropean-Ultimate-Edition-and-Return-to-Ostagar-DLC-issue-5138725-1html05/18/12 at 07:54 pmADVISOR: Hello Marc, 

Thank you for writing back to us at Electronic Arts. 

It looks like the issue is more complex than what it initially seemed and more time is required for investigation. 

I am escalating issue to the higher tier. We apologize for any prolonged delays this might cause, but please be assured that we are trying to handle your issue in a timely manner. 

During this time, you may still update your incident with additional information that might help us resolve your issue without causing any additional delay. 

To update your incident click the link that says, "To view or update your question from our support site, click here."

Thank you for contacting Electronic Arts once again. Your patience while resolving this issue is highly appreciated. 

Electronic Arts values your affiliation and looks forward to hear from you. Also, in case of any help, please get in touch with us anytime. Alternatively, please visit our extensive knowledge base online: http://help.ea.com/

Best Regards, 
Aniruddh 
Electronic Arts - World Wide Customer Experience.





not sure what the hold up is but ea can't even be borthed to read the web address i gave them:o

[PETERGRIFFEN189]

4days still nothing from EA whats the hold up , next time your missing DLC recall the disks and make new ones , why is EA customer support so frustrating

they need training badly

[PETERGRIFFEN189]

sorted anyone else having this problem use live chat instead of email

[eleven1181]

how do you contact them ive just bought the ultimate edition and return to ostagar is not showing up

[eleven1181]

just did the live chat and got a redeem code for return to ostagar

[Bio-Bond]

I bought the EU Ultimate Edition off Amazon a week ago. Just realized I have the same issue. Already read the original solution thread that regards this problem. Contacted my Local EA support phone number and all I get is a automated female telling me to check out EA.help.com

I already understand what my issue is I dont need help in the problem, just need somebody to talk to so I can get the DLC redeemed on my account.

Also had already purchased the Return to Ostagar DLC when I had just the original game. Downloaded it again off my psn store but it still doesnt show up for me in the actual game even though it installs and everything.