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Anybody following the Diablo 3 CS fiasco? Buyers beware(tl;dr).


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#1
deuce985

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It's absolutely hilarious. I've honestly lost almost all respect for Blizzard on how they're handling issues. I'll give you an example. Diablo 3 has a major stutter bug for some people that was suppose to be fixed at retail. They've known about the client+server communication assets bug since last October when I had the beta. They kept saying it would be fixed at retail. Well, it wasn't. Everybody is getting hit with latency lag and stutter lag on the American servers. So I decided to do tests for myself to pinpoint the problem. It turns out it was nothing on my end despite Blizzard's official response saying to everyone "we fixed it internally at retail, it's likely something on your end". Well, it's not. I had proof that it was Blizzard's servers that are the cause behind the stutter bug.

The online always DRM is being slammed in America. Their servers are being hit so hard that it's causing latency lag+almost unplayable graphics lag for some people. You ask how can a server create graphics lag? Simple. The game loads assets constantly since it has to communicate with the server 24/7. It seems to be hurting certain people in the parts of America more than others. Likely server placement we're on. It can't load assets fast enough due to the traffic. 

I posted proof on their technical support forums so people wouldn't go crazy trying to find a fix on their machine. They deleted my thread twice. Almost immediately. I have no idea why they refuse to let people know the truth about their servers. Especially since their is tons of threads about the stutter lag and nobody finding a solution with NO BLUE response outside the original one they gave. The proof behind the assets loading problem is if you play on Euro/Asian servers, you get zero stutter lag. As I get no lag on Euro/Asia but get major stutter lag on American servers.

That isn't even the worst of it. Here is some other gems from their CS and technical support:

-They have a game breaking error 3006 bug in the game that does not let you login. The game thinks you're logged in but you're not. People can actually message your character but you can't login. I'm having this bug now. I've been locked out over 24 hours and Blizzard won't reboot the server to fix this issue. All they have to do is reboot servers to let thousands of players back in but they refuse. This has been happening since launch and a reboot always fixes the problem.

-All at once thousands of players reported getting hacked...some even with Blizzard Authenticators. This indicates either Blizzard's entire system got compromised or hackers phis off their login system somehow. Blizzard's official response is you need to take precautions like the Auth they allow for security. Yet people are saying they use it and still got hacked...Blizzard does not acknowledge a security compromise as of yet...

-Diablo 3 cranks GPU temps up so high that it is causing some to get black screens. I've personally experienced my GTX 570 hitting 90c playing Diablo 3 and doesn't even come close to using 50% of my GPU. Battlefield 3 doesn't even push my GPU to 85c on ultra. 90c is the highest I've ever seen my GPU go and no, it's not dust or anything like that in my PC. It's Diablo 3. Whether it's a driver issue or something in D3's programming remains to be seen.

That is just the beginning of many problems people are having. This game was rushed. Plain and simple. I've never played a buggier Blizzard game in my life. Seriously. I'm not even mad that the game has major bugs, it's how Blizzard is handling and responding to these issues. They're being completely arrogant and asses to a lot of their responses. It's a great game...when it works. Buyers be aware of what you're getting yourself into. If you want to play this game and haven't already got it, I'd seriously hold off for at least a few more weeks.

Modifié par deuce985, 21 mai 2012 - 07:40 .


#2
Vez04

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DRM worst thing to have ever being invented in the gaming industry.

Whoever first intruduced it to the gaming industry is the reason that above today happends all the time!.

Modifié par Vez04, 21 mai 2012 - 07:45 .


#3
Chris_Fury

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Yep i have the same latency drop here in Europe too but i rather wait than to try support.

#4
Hyperglide

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OP is a whiner. I haven't had 1 problem with the game and I've put in over 30 hours of gametime. I can run it on a 8 year old PC (mind you on low settings) and I'm having a blast.

Ya the DRM sucks but it's not going away anytime soon, so get used to it.

Oh and LOL at the game was rushed.  It's been in the works for 10 years.  It's not perfect but it's a fun game.

In fact my only gripe is that Legendary items aren't "Legendary" and also the skill/rune system leaves something to be desired.  I liked allocating my own stats and skills to make truly unique characters in D2.  

Modifié par Hyperglide, 21 mai 2012 - 07:48 .


#5
deuce985

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I just want to play the damn game...I've been locked out well over a day now because of that stupid error 3006 bug that everybody is getting. I get home, can't play. Missed a free Sunday to play the game too. The worst thing about this bug, is Blizzard knows you can reboot servers and fix the issue because it "boots" your player but they won't do it. Why??? Thousands are complaining about it on their forums and they won't even respond. They got a response days ago they know about it and working on a fix, that was it. The temp fix was rebooting servers daily.

Nevermind the incompetence of Blizzard to forget to place a idle kick in their game. You know, like every online MMO does to prevent this exact problem they're having...they certainly didn't learn from the WoW team.

#6
deuce985

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Hyperglide wrote...

OP is a whiner. I haven't had 1 problem with the game and I've put in over 30 hours of gametime. I can run it on a 8 year old PC (mind you on low settings) and I'm having a blast.

Ya the DRM sucks but it's not going away anytime soon, so get used to it.

Oh and LOL at the game was rushed.  It's been in the works for 10 years.  It's not perfect but it's a fun game.

In fact my only gripe is that Legendary items aren't "Legendary" and also the skill/rune system leaves something to be desired.  I liked allocating my own stats and skills to make truely unique characters in D2.  


Just because YOU'RE having a good experience doesn't mean everybody else is. Don't call me a whiner when you don't know my situation. Thank you very much.

#7
Alpha-Centuri

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Sorry to hear that OP. After the first day the server problems have pretty much subsided for me, although I realize that is no consolation to you. Just hang in there if you want, cause the game is really fun. I have a lvl 58 barbarian getting through the last stages of hell difficulty in prep for inferno.


And to hyperglide, go to options > gameplay >toggle elective mode -- Unrestricted spellbook. You can change the order of the spells, have all offensive, 2 defensives and a special, or any combination.

When I found out about that, I jumped for joy. It didn't feel like diablo being pigeonholed into using 1 type of spell each

#8
Guest_greengoron89_*

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LOL. I think Diablo III may very well be the first massively single-player online RPG - Blizzard is a really s***ty company for doing this to players. I hope they choke on Diablo III and all future titles they disgrace the market with.

Modifié par greengoron89, 21 mai 2012 - 08:12 .


#9
Alpha-Centuri

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And funnily enough, had the launch gone smoothly, people wouldn't have thought twice about they're single player game being online. Bioware kinda tried and failed with ME3 (no online disables your DLC and keeps you from playing that save, but you can create another one), but Blizzard is so far the first successful one, launch snafu aside.

I hope this isn't a trend for upcoming games. There are plenty of people with bandwith caps, slow internet or even limited to no internet in their areas. Seems like a major F U to them.

#10
deuce985

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Alpha-Centuri wrote...

Sorry to hear that OP. After the first day the server problems have pretty much subsided for me, although I realize that is no consolation to you. Just hang in there if you want, cause the game is really fun. I have a lvl 58 barbarian getting through the last stages of hell difficulty in prep for inferno.


And to hyperglide, go to options > gameplay >toggle elective mode -- Unrestricted spellbook. You can change the order of the spells, have all offensive, 2 defensives and a special, or any combination.

When I found out about that, I jumped for joy. It didn't feel like diablo being pigeonholed into using 1 type of spell each


That's the weird thing about the latency+stutter issues. They don't seem to have a answer for every American player. It seems to be only hitting certain parts of the region now. But it's not my internet on the latency issues. They got my traceroute info among thousands of others but they never responded back on what the possible cause is. The servers seem to be stable for some people in America but not others. It's weird. Yet, I can play on Euro servers with constant 120ms ping and zero stutter lag.

That  doesn't really matter though because I'm getting the dreaded 3006 error now and can't login.

Modifié par deuce985, 21 mai 2012 - 08:25 .


#11
Addai

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greengoron89 wrote...

LOL. I think Diablo III may very well be the first massively single-player online RPG - Blizzard is a really s***ty company for doing this to players. I hope they choke on Diablo III and all future titles they disgrace the market with.

They'll keep doing it because there are too many players who think like this:

Ya the DRM sucks but it's not going away anytime soon, so get used to it.


Fools and their money.

#12
RedArmyShogun

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Did anyone really think this would be a good game after all the bad PR before it came out? I mean really thats just being a blind fanboy.

#13
Arcadian Legend

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Wow, I heard about how bad it was but that's just appalling.

#14
Guest_Tigerblood and MilkShakes_*

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Confess-A-Bear wrote...

Did anyone really think this would be a good game after all the bad PR before it came out? I mean really thats just being a blind fanboy.


ive heard that phrase before, oh yea with me2,da2 and me3.lol i member bioboards

#15
ObserverStatus

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I ain't had no GPU problems with my Radeon HD 6850, u jelly?

#16
termokanden

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First of all, I hear you OP. While I think Blizzard are actually better than most developers out there, they handle some situations in a horrible and unfriendly way. After many years playing WoW, I know exactly what it's like. Sometimes there are server problems for ages, and they try to blame it on their customers.

Blizzard aren't the worst. ToR for example was much worse in my opinion. Lots of us had massive issues login at launch (which mysteriously weren't there prior to the official launch). Our connections got blamed, although everything else worked perfectly. Their forum police would close down threads like nobody's business. If it had just a hint of criticism, they would lock it down and link it to another thread, claiming it was the same content. Then they'd shut the other thread down. You see how that goes, I hope.

I have also had some of the BEST customer service experiences with Blizzard along with the really bad ones. Friendly GMs going above and beyond, while in other MMOs they wouldn't even read your tickets EVER. In WoW at least there were good ones, even though some were bad.

Not saying you're wrong OP. Just that it's sad that it can get much worse than this!

deuce985 wrote...

-Diablo 3 cranks GPU temps up so high that it is causing some to get black screens. I've personally experienced my GTX 570 hitting 90c playing Diablo 3 and doesn't even come close to using 50% of my GPU. Battlefield 3 doesn't even push my GPU to 85c on ultra. 90c is the highest I've ever seen my GPU go and no, it's not dust or anything like that in my PC. It's Diablo 3. Whether it's a driver issue or something in D3's programming remains to be seen.


I have to single this one out. It's ridiculous. People say this about so many games but from where I'm standing (sitting), it's obvious that your graphics card needs to be able to handle the load, or it's not good enough. The sad fact is that a lot of graphics cards are made poorly enough that they overheat. It's not your fault, and it's not Diablo 3's fault.

My current graphics card goes up to... Hold on, drumroll please... 42 degrees (celcius), when playing Diablo 3. Everything maxed.

Modifié par termokanden, 21 mai 2012 - 09:26 .


#17
Andarthiel_Demigod

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 Well I've passed D3 and doing another run with the Monk.So far no issues like the ones you mention so I'm pretty happy with. I'm not sure if it's related or not but I did experience my character getting stuck on one place because of internet lag but that went away after I left the game and came back in.I do play on both American and European server and this happened on Euro actually not US.It only happened once.I haven't really got any overheating video card issues(I'm using EVGA Geforce GTX 560Ti) It could be certain brands which have design flaws, who knows. I haven't really contacted Blizzard's Customer Service so I can't comment on that

Modifié par Andarthiel_Demigod, 21 mai 2012 - 09:58 .


#18
Rockworm503

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Hyperglide wrote...

OP is a whiner. I haven't had 1 problem with the game and I've put in over 30 hours of gametime. I can run it on a 8 year old PC (mind you on low settings) and I'm having a blast.

Ya the DRM sucks but it's not going away anytime soon, so get used to it.

Oh and LOL at the game was rushed.  It's been in the works for 10 years.  It's not perfect but it's a fun game.

In fact my only gripe is that Legendary items aren't "Legendary" and also the skill/rune system leaves something to be desired.  I liked allocating my own stats and skills to make truly unique characters in D2.  



NEVER!

#19
eroeru

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Hyperglide wrote...

OP is a whiner. 


And you're not the brightest crayon in the box.

#20
eroeru

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All I've got to say is that this is DA2 syndrome all over.

(btw, you Hyperglide person: the D3 you've been presented hasn't been in the works for 10 years. it's 4 years max. even that isn't certain - and what's more, it is NOT AT ALL certain how much actual effort and work has been put in. it's quite viable to assume it's relatively less than to the originals, and as to the fact that matters, it's TOO LITTLE, for many, not to mention the fact many find it distasteful in its cartoony and simplistic WoW-fashioned ways)

Modifié par eroeru, 21 mai 2012 - 11:52 .


#21
Rockworm503

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lol I love how people assume that Blizzard's been working on this since Diablo 2...
It would look as dated as Duke Nukem Forever.
OH look speaking of games taking forever to come out and sucking!
All I know is nothing is worth that long a wait.

#22
deuce985

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termokanden wrote...

First of all, I hear you OP. While I think Blizzard are actually better than most developers out there, they handle some situations in a horrible and unfriendly way. After many years playing WoW, I know exactly what it's like. Sometimes there are server problems for ages, and they try to blame it on their customers.

Blizzard aren't the worst. ToR for example was much worse in my opinion. Lots of us had massive issues login at launch (which mysteriously weren't there prior to the official launch). Our connections got blamed, although everything else worked perfectly. Their forum police would close down threads like nobody's business. If it had just a hint of criticism, they would lock it down and link it to another thread, claiming it was the same content. Then they'd shut the other thread down. You see how that goes, I hope.

I have also had some of the BEST customer service experiences with Blizzard along with the really bad ones. Friendly GMs going above and beyond, while in other MMOs they wouldn't even read your tickets EVER. In WoW at least there were good ones, even though some were bad.

Not saying you're wrong OP. Just that it's sad that it can get much worse than this!

deuce985 wrote...

-Diablo 3 cranks GPU temps up so high that it is causing some to get black screens. I've personally experienced my GTX 570 hitting 90c playing Diablo 3 and doesn't even come close to using 50% of my GPU. Battlefield 3 doesn't even push my GPU to 85c on ultra. 90c is the highest I've ever seen my GPU go and no, it's not dust or anything like that in my PC. It's Diablo 3. Whether it's a driver issue or something in D3's programming remains to be seen.


I have to single this one out. It's ridiculous. People say this about so many games but from where I'm standing (sitting), it's obvious that your graphics card needs to be able to handle the load, or it's not good enough. The sad fact is that a lot of graphics cards are made poorly enough that they overheat. It's not your fault, and it's not Diablo 3's fault.


My current graphics card goes up to... Hold on, drumroll please... 42 degrees (celcius), when playing Diablo 3. Everything maxed.


Normally I'd agree. It's not ridiculous in this case. Blizzard actually responded to it and is investigating drivers with Nvidia. Bad drivers can increase GPU temps believe it or not. When my GPU first came out the temps sat at 75c idle with dual monitors. That was a bug in the drivers that they had to sort out. So it's definitely possible. It's not airflow in my PC or cooling either. My GTX 570 hits 85c max and that's with BF3 using 100% GPU on ultra. That's the highest I seen it go before BF3...mine is also OCed. Fermi cards do run hot but 90c is approaching ridiculous zone if not already there. I should not be hitting 90c with 40% GPU usage. On the Nvidia site 97c is acceptable. 110c+ is damaging. It varies for different GPUs. It's most likely on Nvidia and their drivers, not Diablo 3. But we don't know for sure yet.

In comparison, I just got done with ME3 and the max temp hit 60c with a game maxed out. Played BF3...and yes, it stayed consistent at 85c max(not always at 85c) on ultra. So somebody needs to fix something and I'm leaning to Nvidia on this one.

Pretty much the only games I've seen put a workload on my GTX 570 is Witcher 2, BF3 and Diablo 3. D3 should not be in there at all.

Modifié par deuce985, 22 mai 2012 - 12:30 .


#23
Tirigon

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Addai67 wrote...

greengoron89 wrote...

LOL. I think Diablo III may very well be the first massively single-player online RPG - Blizzard is a really s***ty company for doing this to players. I hope they choke on Diablo III and all future titles they disgrace the market with.

They'll keep doing it because there are too many players who think like this:

Ya the DRM sucks but it's not going away anytime soon, so get used to it.


Fools and their money.


But what is the alternative?

Diablo3 has sh!tty DRM, sure, but the game itself is great. That's more than you can say about some other long-awaited games  *looks at forum background*:whistle:

#24
Sajji

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OP...let your voice be heard over on Metacritic. I feel bad for you man, not fun. The sad thing is Blizzard and Activision don't care...they have your money. Also worth noting: do you know a major portion of the gaming media considers you an "entitled whiner?"

Keep staying on Blizzards butt and demand you be able to play the game you contractually purchased.

#25
Tirigon

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Sajji wrote...

OP...let your voice be heard over on Metacritic. I feel bad for you man, not fun. The sad thing is Blizzard and Activision don't care...they have your money. Also worth noting: do you know a major portion of the gaming media considers you an "entitled whiner?"

Keep staying on Blizzards butt and demand you be able to play the game you contractually purchased.


Also worth noting: A major portion of the gaming media is made up of idiots who get paid by the publishers to advertise for them.


Now of course I am not saying the 2 are in any way related, but, you know....