4 réponses à ce sujet

[.458]

It was very recently that the Origin patch went in and it claimed to deal with a number of bugs, including shop bugs. Well, I just had a PSP purchase fail, it "looked" like it gave my credits back, but it didn't! IT IS STILL BROKEN AND STILL STEALING! I KNOW it failed, in part because I know I have NOTHING NEW! It is completely gone...it at first gave my credits back, so instead of shopping again, I logged out and back in...when I came back in, credits were GONE.

[Grinch57]

I've lost purchases pre-patch and post-patch. Mostly it is whenever the team lead drops out during my purchase, after I agree, but before "confirm" or if I am wonderfully lucky to lose connection with the server while shopping. It would be nice for the patch to fix that, it would be even nicer to get either my purchases back or my credits back. It's not so bad if it is a veteran or recruit pack, but really sucks when it is a SP or PSP.

[.458]

I managed to get my credits back...you should call by telephone.

[Creepy Turtle]

[quote].458 wrote...

I managed to get my credits back...you should call by telephone.[/quote]

kik

This is what I was told a few days ago.

[quote]


Hello
Joseph,



Thank you for contacting Electronic Arts.



I want to get you an effective resolution so that going to escalate this issue
to higher department. Our senior team is well equipped to handle such issues
and I’m confident we’ll solve the issue and suggest alternatives.



Due to a back log of contacts, the current estimated time for response is 1 – 2
weeks. I apologize for the lengthy response time, and we are working diligently
to return to an acceptable level of response time. During this time, you may
still update your case with additional information that might help us to
resolve your issue without causing any additional delay.



I appreciate your patience and cooperation. Please be assured that your concern
is our priority.



Regards,

Ajit
 Electronic Arts – World Wide Customer Experience[quote]


2 weeks!?!

Notice the bolded text the last guy from EA who blew me off said the same thing but I did get a follow up email this time from some EA guy commenting on me having 2 tickets opened for the same reason. I replied with "If your guys would take care of the problems instead of ignoring us we wouldn't have to keep opening multipul tickets to get you guys to take notice..

This guy has now refused to respond as well So I'll open more tickets.

Bottom line is EA and Biowares Customer support is attrocious. and as someone who runs a hotel I know that customer care can make or break any business. Something I hope both companys learn soon.

Modifié par Creepy Turtle, 26 mai 2012 - 02:21 .

[.458]

Creepy Turtle wrote...

.458 wrote...

I managed to get my credits back...you should call by telephone.

kik

This is what I was told a few days ago.

Hello
Joseph,



Thank you for contacting Electronic Arts.



I want to get you an effective resolution so that going to escalate this issue
to higher department. Our senior team is well equipped to handle such issues
and I’m confident we’ll solve the issue and suggest alternatives.



Due to a back log of contacts, the current estimated time for response is 1 – 2
weeks. I apologize for the lengthy response time, and we are working diligently
to return to an acceptable level of response time. During this time, you may
still update your case with additional information that might help us to
resolve your issue without causing any additional delay.



I appreciate your patience and cooperation. Please be assured that your concern
is our priority.



Regards,

Ajit
 Electronic Arts – World Wide Customer Experience

2 weeks!?!

Notice the bolded text the last guy from EA who blew me off said the same thing but I did get a follow up email this time from some EA guy commenting on me having 2 tickets opened for the same reason. I replied with "If your guys would take care of the problems instead of ignoring us we wouldn't have to keep opening multipul tickets to get you guys to take notice..

This guy has now refused to respond as well So I'll open more tickets.

Bottom line is EA and Biowares Customer support is attrocious. and as someone who runs a hotel I know that customer care can make or break any business. Something I hope both companys learn soon.

You should also know that whenever you call back, or add notes, it bumps the escalation back out, and you start over. Nice eh? In a sadistic phantom-sword-through-the-genitals kind of way. But, the first level guy is just told that, so he has to say 1 to 2 weeks...which IS bad. But each time you have to call, make sure it is still escalated. Otherwise it might get bumped back down in priority. Considering the issue, and how long it  has been there, I'd think they'd have a fast-track for that particular issue...oh well.

Modifié par .458, 27 mai 2012 - 01:43 .