DoctorEss wrote...
Chris Priestly wrote...
Daniel_N7 wrote...
New tweet coming from Chris Priestly's twitter:
«People keep asking me, so to be clear: No, there will be no ME3 Extended Cut preview, video, announce, etc at E3.»
[link]
Another nail in the coffin. And it proves, once more, that the PR department is still running the show.
Yes, we are listening... 
Wow, you pretty much totally got this wrong.
PR are the people who WANT to announce dates. It behooves PR to be able to tell press or whomever that X is when you will learn things as it generates magzine or website news. E3 is a HUGE PR event (not only for BioWare and EA for all gaming).
If the Extended Cut was ready to have an annoucenement on a date or similar the PR team would likely want to announce, However, since the Extended Cut is not yet ready to be announced, there is no date for E3. It is that simple.
And your little "yes we are listening" thing... yeah. Awesome. This is exactly the sort of thing that makes us want to announce. "Why aren't the Devs telling us anything? Why have they stopped talking? Why are they ignoring us?" Gee... I wonder why?

Funny thing, Chris. Respect is bidirectional, you know? If you spend as much time as you have being condescending, rude, and downright disrespectful to customers, PAYING customers, don't tell me you're honestly surprised that you get what you give.
Just remember, when EA asks you "Why aren't they buying your products? Why have they stopped giving us money?"
Gee... I wonder why?
In other words, we're the ones with the money. It's not like you really need it explained what happens when our money stops entering EA's accounts. It'd behoove you to *actually* listen, instead of just acting like you are, because you were told to say that.
Gamers and our money will always be here. Game companies and their staff? Nah. Not so much. Ask Sierra, Origin, Bullfrog, Westwood, Troika.
Don't bite the hand that feeds you. It's not EA, for the record. It's all of us.
Pretty much sums up my feelings lately.
Getting a little tired of being spoken down to by Bioware, as a paying customer.
I understand it can be frustrating and difficult to deal with customers who are angry and,as has happened in some cases, customers who complain aggresivley about their issues.
But heres an observation from someone who has worked in customer service based role for the last twenty years. No matter how angry, sarcastic, or verbaly abusive my angry customer may have been i can assure you the one thing i could do to make the situation WORSE would be to respond in kind. The best response normally starts with identifying with your customers concern and generating some empathy as to why they are feeling as upset or as angry as they do. Its actually a very good way to start calming the customer down so you can actually enter into a sensible and reasonable dialogue with a hope to perhaps resolving the issue in a way that satisfies both parties.
Behaving in a condescending manner to a paying customer is profesional suicide, as is "questioning their intelligence" (which Chris has actually done in another thread i came accross a few days ago)
Since the whole uproar about the endings began, every developer or senior exec post released by Bioware IMO seem geared and worded to almost make it seem that its OUR fault theres issues with this game. Dont understand Biowares artistic vision for the game? Unhappy with it? Dont blame Bioware. Its the customers fault for not getting it. After all 75 perfect reviews by numerous industry reviewers (who didnt even finish the game in a lot of cases) support this....
But to remain on topic. I dont think its just the lack of info about the EC thats getting the communities back up again lately. Personaly i am fine waiting and judging the EC on its own merits, although personaly i dont think it addresses a single issue the community raised regarding the endings. There are other issues we are feeling ignored on-
Single Player EMS issue- several months in and no response at all. Your company Chris, assured me pre release i would not have to play MP. The lack of a response or update on this issue leads me to conclude that this was yet ANOTHER lie to get me to buy the game. You cannot get 4000 EMS without using aps or MP in order to get the "Shepard takes a breath" scene. Thats SP content i cannot access unless i play MP. Unless Bioware come in here and explain to me how this is a bug i will continue to believe that this was intended and you LIED to me.
I wont even bother getting started on the whole 16 different endings, the rachni have a big impact, no ABC endings qoutes etc.....
Perhaps someone at Bioware could swing by here and OFFICIALY explain why lying to me about this product was considered a good marketing move?
Modifié par eveynameiwantisfekintaken, 28 mai 2012 - 06:41 .