Chris Priestly wrote...
Ok. To those that were offended or similar to what I said, I am sorry. I genuinely believe that when communicating BOTH parties should be polite, respect each other, play nice, etc. I should not abuse my power or position at BioWare and should not come off making light of genuine concerns. However, people should also be polite if they want open discussion with us here at BioWare. I have been (perhaps failry) accused of some degree of shorttemperedness here. When you spend your day reading the vast amounts of negativity here, it does tend to wear one down. I let this example get under my skin. I shouldn't have.
Yes, I understand the arguement that we should openly communicate with people, especially in times where there is concern. However, when daily we have to close or remove threads threatening violence against staff, calling for people to be fired, how our company is failing and similar it has gone beyond a point where Devs and even myself are open to a lot of open communcation. That does not mean we are not reading and listening to what is being said and suggested, but it hopefully will explain a bit as to why communication is lower now than usual.
Also, the Extended Cut is being worked on. The team has been listening to what fans have asked for and are using suggestions to help create it. It is too soon to talk about it yet. I have seen some early work (no I will not give details) and what is being done is very good. When the product is ready to be discussed (as decided by the team making it), then there will be details, release dates, etc.

Chris, this was big of you, and the right thing to do. I respect someone willing to admit when he's crossed a line, and who is then willing to make it right.
I think the important thing to look at, when you wade through a lot of the vitriol and anger here, is that each and every one of those spitting mad people? All of them were the same ones that were singing your praises 6 months ago.
We're not angry/upset/disappointed because it's fun, or healthy. (It's neither). We are because we're just as personally invested in this series as Bioware is. From a different angle, sure. But no less emotionally tied to it.
I know it's an old adage, but each one of those screen names belongs to a real live person, and one that is (in many cases here) in a state where they feel wronged/let down/etcetera. They come here for some answers, or even some comfort that it will "all be okay", as it were, and a lot of the time they meet a lot of resistance. Resistance from other posters is to be expected, resistance from the very people they want help from? Not so much expected, and just makes everything they're angry about sting more.
Other people might still take you to task, in fact, I'd likely guarantee it, but this is a helluva step in the right direction, and a stance like this goes a long way towards salving burnt tempers.