57 réponses à ce sujet

[Jesse van Herk]

If you are having any of the following issues in DA PC, please check that your router/firewall is allowing outgoing traffic to TCP port 18081 for dragonage.exe and daupdater.exe:

[*]unable to login in-game
[*]DLC not showing up in-game
[*]no character data ever uploaded to online profile
[*]unable to upload screenshots

There are other reasons that each of these could be broken/etc, so you may still have to do further debugging after opening the port. 

edit: added specific executable names, which are hopefully accurate (corrections welcome!)

Modifié par Jesse van Herk, 11 décembre 2009 - 06:43 .

[BoostGeek]

Is this inbound and outbound? Would you recommend allowing this through the Windows Firewall as well? I'm assuming just TCP and not UDP as well? Thanks.

[spreyton1]

This is BS,  all the ports are set to allow the CC to access the net (port 18081)and others in both my firewall and modem/router, as soon as I try to upload a character I get the error contacting profile server error,  then I check it out and the cpu usage has hit 100% and I have to wait an eternity to be able to shut the CC down.  Looks like no character data uploads for me.

[Aesir Rising]

Allowing traffic for which component/.exe?

You can't just ask people to open a port for any .exe. The rulesets created in Win7 Firewall by the installer have about 20 line items (including toolset and EADM entries) and they all show "All Ports" allowed. My chars stopped updating weeks ago. I need an exe name for my router firewall if DA's UPnP config didn't work.

Can you add some info to the post to make it more useful for diagnostics?

[update: Opening the ports for all the DA related executables I could find cleared the clog.  If I can narrow it down to specific ones, I'll update this post so folks can have a bit more control over their home LANs.

Modifié par Aesir Rising, 11 décembre 2009 - 10:27 .

[Praylak]

This may or may not be your issue like Jesse states, but I've confirmed that this was an issue for me. That port is being accessed by DAO and/or the DAupdater, and once I opened it, all was well.

[Jayjay67]

While not stupid this doesn't make sense. Opening ports on my router is easily done but it is not exe specific. How to I ensure that it is for these specifically?



Opening access via Windows firewall (vista 64 ultimate) is for the exe but not port access.



How can the 2 be achieved?



I have opened port inbound and outbound access for 80 8000 8001 18081 and 443 and still get "you are not connected to the internet " when I try to log in.



This is something that should of been addressed in the beta phase before conning thousands of people out of money for a game that won't work.

[iw4o]

[malicious content removed]

[JironGhrad]

Jayjay67 wrote...

While not stupid this doesn't make sense. Opening ports on my router is easily done but it is not exe specific. How to I ensure that it is for these specifically?

Opening access via Windows firewall (vista 64 ultimate) is for the exe but not port access.

How can the 2 be achieved?

I have opened port inbound and outbound access for 80 8000 8001 18081 and 443 and still get "you are not connected to the internet " when I try to log in.

This is something that should of been addressed in the beta phase before conning thousands of people out of money for a game that won't work.

Assuming that it doesn't work for thousands of people is rather erronious.  It's worked fine for me on all 5 of the computers I've installed it on, on 3 different networks.  You have to make sure that you're opening the correct type of ports (TCP and/or UDP) and it makes little difference if it's program specific on the router.  From a network perspective an open port is an open port router-side.  It only becomes program specific inside the operating system (since your router doesn't run programs in the conventional sense anyway).  You may also need to "forward" the ports and not just ensure they're not blocked. Try putting the pc in question in the DMZ temporarily and see if you can connect.  If not, it's something O/S side.  IF you can then it's a setting issue on the router.

[Jayjay67]

For all those having problems even thought they have forwarded ports. (At a guess anyone running a 64 bit machine)



Try opening a command prompt (run as administrator)



Then enter the following



netsh int tcp set global ecncapability=disabled



No need to reboot.Close command prompt and run game. Log in.

[Zero.Gee]

I DMZed my computer & Disable windows firewall all together and play for like 7 hours and still go repeated failure messages for trying upload profile data.

[ElvaliaRavenHart]

Another issue for people to address, in my case, my internet security suite overrides windows firewall, how should this be configured?

[ElvaliaRavenHart]

BioWare, is it possible for you to provide the dragonage server IP address. My internet security suite is asking for this information?  Or where can I find this informtion.

Modifié par ElvaliaRavenHart, 17 décembre 2009 - 07:35 .

[Paul Emil]

Bah! I don't know the password and login for my own router! Stupid Netgear! D:<

[Valaskjalf]

Zero.Gee wrote...

I DMZed my computer & Disable windows firewall all together and play for like 7 hours and still go repeated failure messages for trying upload profile data.

Ive been getting these recently with no setup change. I suspect its something serverside

[amat3rasu]

Paul Emil wrote...

Bah! I don't know the password and login for my own router! Stupid Netgear! D:<

If you haven't set any password to your router then by default it should be:

username: Admin
leave a blank for the password and enter.

[Paul Emil]

amat3rasu wrote...

Paul Emil wrote...

Bah! I don't know the password and login for my own router! Stupid Netgear! D:<

If you haven't set any password to your router then by default it should be:

username: Admin
leave a blank for the password and enter.

It was set to something other than the default. My brother knows it, but maddeningly I don't!

[Wilson Chicardo]

I'm running on 32bit and Firewall is off. I'm still getting the unable to connect to profile server error msg. I was able to upload pictures but profile info just doesn't work. It's been like this for the past 2 weeks.



DAO is a great game, dun let stupid server problems like this spoilt it. Somebody fix the damn profile server.

[aiika]

For all those having problems even thought they have forwarded ports. (At a guess anyone running a 64 bit machine)







Try opening a command prompt (run as administrator)



Then enter the following



netsh int tcp set global ecncapability=disabled



No need to reboot.Close command prompt and run game. Log in.



ok thx jayjay67 fore this its working fore me

[Skibo1219]

aiika wrote...

For all those having problems even thought they have forwarded ports. (At a guess anyone running a 64 bit machine)



Try opening a command prompt (run as administrator)

Then enter the following

netsh int tcp set global ecncapability=disabled

No need to reboot.Close command prompt and run game. Log in.

ok thx jayjay67 fore this its working fore me

be careful with this fix - its just as bad as going full DMZ. There are other thread addressing this issue no need to make a new post every time just do some searching around
thanks
I. Deeut

[MOTpoetryION]

games shut my modem off a few times

[Aesir Rising]

Jayjay67 wrote...

While not stupid this doesn't make sense. Opening ports on my router is easily done but it is not exe specific. How to I ensure that it is for these specifically?

Your router hardware and software needs to support this.  If it doesn't then you won't have the option.  The feature is usually referred to as "application-specific port triggering" or something similar.  It's like port forwarding, but doesn't leave the ports open all the time. If it's functioning correctly, it will close the ports when the relevant applications aren't running.

I don't believe it's a mainstream feature of routers targeting the average home user.

JhironGharad's prior response to your question ignores port triggering and assumes routers only are capable of opening ports, without other rules in place (and so, it's not an accurate response for some user environments).

[Adding: Port triggering occurs entirely on the router - it has nothing to do with the client OS, short of the fact that you'll most likely be setting the router configuration for port forwarding or port triggering through an HTTP or (rarely) TFTP clients running on your computer.]

Modifié par Aesir Rising, 23 décembre 2009 - 04:36 .

[Vargrr]

I have similiar problems which I'm still fault finding at the moment. To me this is a game design issue. I have many games on my PC, many of which require internet connectivity and don't have a problem with any of them - except DA.



DA must be doing something very special or at least doing something exceedingly poorly that users are having to expend so much energy trying to fix.



In this day and age users expect their software to 'just work'. If this isn't happening, then you have a design issue on your hands.

[Vargrr]

Finally I solved my issue and things work!



For reference, I'm using Vista 64 OS....



For me the solution was to use: 'netsh int tcp set global ecncapability=disabled' at the command line.



HOWEVER - the above command did not work for me until AFTER I rebooted the system. I have turned this on and off rebooting each time and have proved that at least in my case this is the issue.



Apparently, the real fault lies with the EA servers which thinks your machine is a SPAM BOT and ignores your machines requests....



Much more info can be found at:

http://forums.steamp.../t-1011770.html



Hope at least someone finds this useful...

[Kenned-ene]

hi

i got a little problem here and i wonder if i can get some help

my "stats" (character, kills and achievements)

are all updatet on the page

BUT when i look at "downloadable content" nothing is showing

i have already used my Redeem code and there is still nothing showing

after that i chekked my firewall was allowing dragon age, it was

but there is still nothing showing. what is there left to do ???

[Mannosuke]

Skibo1219 wrote...

aiika wrote...

For all those having problems even thought they have forwarded ports. (At a guess anyone running a 64 bit machine)



Try opening a command prompt (run as administrator)

Then enter the following

netsh int tcp set global ecncapability=disabled

No need to reboot.Close command prompt and run game. Log in.

ok thx jayjay67 fore this its working fore me

be careful with this fix - its just as bad as going full DMZ. There are other thread addressing this issue no need to make a new post every time just do some searching around
thanks
I. Deeut

This is not dangerous in any sense in fact anyone having problems with it at present is likely using Windows 7 which enables this by default. Which in and of itself is fine, however DAO will actually try to use ECN but if your router and NIC don't actively support it you will run into this problem. ECN Capability has no corrolation to any form of network security protocol, it is merely there to help expedite packet recovery due to server congestion. Microsoft has this to say of it's functionality:

"Explicit Congestion Notification (ECN) is a mechanism that
provides routers with an alternate method of communicating network
congestion. This notification effectively reduces TCP retransmissions
and increases throughput."

I just figured this could use clarification so people were more at ease, I know that I would be somewhat apprehensive to throw security out the window to play a game.