You are now ready to chat with Masood.
Masood: Thanks for contacting EA Help! My name is Masood how may I help you?
Masood: xxx, are we still connected?
you: Yes, we're connected.
Masood: Please elaborate your issue.
you: I contacted support by phone recently regarding this case. I was told to contact in a few days to get an update.
you: I was wondering if there is any more information regarding the progression of the case?
Masood: Will you elaborate your issue or not?
Masood: It seems that you are away from the Keyboard, please let me know if we are still connected.
you: I am
Masood: Then what you waiting for?
Masood: Elaborate your issue.
you: Sorry, I assumed you'd have the information regarding this case on your system. I was linked from my case number to this live chat directly... how much are you aware of, do you need me to start from the beginning?
Masood: Just elaborate your issue in short.
you: Ok..
Masood: In our end, it clearly shows that you're contacting us first time from this email: xxx
you: Oh, well I've got a case number and a string of emails on my end... this is regarding the Battlefield 3 character for me3 that wasn't unlocked for me.
you: I was told it was being elevated to tier 2, and to contact again in a few days.
Masood: Please elaborate your issue in detail, don't keep guessing.
you: Sure
you: I'll explain from the start.
Masood: Cool
Masood: Also provide me the case number of your previous chat.
you: The case number is xxx
Masood: Now explain your issue in brief.
you: I had an origin account with Battlefield 3. I wanted to buy Mass Effect 3 on this account so I could unlock the Battlefield 3 promotional character. There was an error on origin that wouldn't let me buy Me3, so support told me to buy it on a new account, then they would link the accounts and I would get the promotion.
you: They linked the accounts for me and told me the promotion would unlock, but it didn't. This case has been ongoing for sometime now, but I brought this up with support over the phone last week and they told me it was being dealt with and to contact in a few days to ask about progress.
Masood: Which platform (Xbox 360, PC, PS3) are you playing the game on?
you: Pc...
you: I'm contacting you via Origin support...
Masood: xxx, I apologize on behalf of the previous representative. There is no such facility to link two accounts in EA. If you purchased the game from another account, that account can't be linked with your BF3 account.
Masood: Provide me the code of BF3 and ME3
you: Well, it already has been linked. The two accounts were merged by an Origin support rep the day I bought ME3, March 10th...
Masood: Just answer to my questions please.
you: I have answered your questions.
Masood: You did not. Check again.
you: I play on PC, and the two accounts have already been linked. What question would you like me to answer?
Masood: I asked you to provide me the code of BF3 and ME3.
you: What do you need the codes for may I ask?
Masood: And please avoid unnecessary argument, otherwise you could be ban from EA for your this behavior.
you: Excuse me?
Masood: I need code to verify your statement, that you said that the 2 accounts are linked.
you: It's okay, I think I'll call back tomorrow and speak with phone support. I have the person's name who I was dealing with, and they know my case.
you: Thank you for your help.
Masood: Okay
Masood: Thank you for contacting EA. Is there anything else I can help you with today?
you: No, thanks.
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Not only was the guy rude, but he threatened me with a ban for no discernible reason. Language barrier, perhaps?
Has anyone else had similar experiences with Origin/Ea support?
Modifié par astheoceansblue, 29 mai 2012 - 12:39 .
Retour en haut
not even the creator of the thread found a solution. 
