134 réponses à ce sujet

[Chief Commander]

There shoould be a response from someone at Bioware in this thread. What an outrage. "You can be banned if you don´t answer my questions" What a complete ****. Send a copy of this over to wherever it will move something and hopefully get this Masood guy fired. Bad support reps are the worst case scenario for any company.

[Arclight92]

 Heh.

I fulfilled the requirements for operation silencer and didn't get a commendation pack. I tried using their support to email them and it kept telling me that service is temporarily unavailable. 

Ends up I just had to create a origin ID to get it to work so I finally was able to email them last Monday. Email said that they sent me a pack and I checked a little after and earlier Friday still no pack. I did a live chat and the person couldn't help me. He told me to post in forums for more information from a game expert (lol).

I decided to have them call and even the person on the phone couldn't help me.

In terms of how friendly they were for the most part they were fine. My issue remains on the fact that like none of them seem to be in contact with another. Huge disconnect it feels whenever talking to any one of them.

The live chat person seemed to have no idea what my case was about and told me at first I couldn't get anything from the promotion (which I still haven't) then wanted to see my emails where it did say someone gave one to me. All he had me do was clear my cache which did nothing then said I let the pack expire.

I thought the packs lasted 7 days so there is no way it would have went unseen by me if that was the case.

The dude on the phone also didn't know about my case and kept saying stuff like bioware is working on the packs and it will be pushed out eventually "in a few days" as if he had no control over anything. I specified that it was from two weeks ago but for some reason I have a feeling he was thinking that I was talking about the current operation.

The final person I emailed which I was hoping would have been the first person I emailed (of course it wasn't) basically told me they can't do anything about it and they are sorry.

So at this point if I get the pack then great and if I dont then oh well. I give up on messing with their customer support. 

They need to be way more organized and cohesive if you ask me. Contacting somebody with a specific case seems to help the representative in no way what so ever.

Modifié par Arclight92, 29 mai 2012 - 03:14 .

[cronshaw]

I had an experience like that one(minus the aholeishness) and a fruitful one. It's a crap shoot.

Modifié par modok8, 29 mai 2012 - 03:18 .

[Drummernate]

EA support is hit or miss.

You either get Masseuse, Gangrene, Polio, or Beanie....

Seriously, what is up with the names on those chat things?!?!? xD

I have had a few guys that are really helpful though and help me within 10 minutes and actually get the job done, and other times they don't do anything and have no idea what is going on.

[JaimasOfRaxis]

I'm obligated, by law, to link this.

[Skullheart]

I've contacted them 3 times for commendation packs and they always gave them to me. You just got a a bad adviser. You should have asked about the survey, it's one of the little things we users have control.

[Conduit0]

One thing I've learned over the years in dealing with phone support is that if you get a bad rep, just hang up and call again, 9 times out of 10 you'll get someone much more helpful. Customer support is just like any other job, you have people with a decent work ethic who do their job their best ability, and then you have losers who just skate by doing the bare minimum to not get fired.

[ClockworkSpectre]

if you ever have any sort of technical issue with EA, then you are ****ed. The support agents are completely useless and have no technical know how. They often recommend a small set of "fixes" that are not much more than basic crap like clearing your browser cache, doesn't matter what your actual problem is they always suggest the same few things. I have never had one be rude to me, but I have experienced them not seeming to understand what I say, or saying things that don't make sense.

[Farmtech-Ru]

I've had experience with regional customer support. A lot of politeness and nil action.

[WaffleCrab]

Sadly its a long ongoing problem on their end >_< i had a similar problem with crysis maximum edition back in the day... ban threat for telling them their question was moot -.- "please provide a picture of the crysis warhead product code alongside of the crysis product code" when my picture showed both of them right there, but EA had ****ed up in factory level(like all copies of that game shipped with 2 crysis codes and no warhead code). and he kept insisting. my friend had that problem sorted in a matter of minutes... my CS rep... took 2 weeks >_<

[WizeMan305]

I have had to contact them twice over not receiving com packs, both times they were pleasant and helpful. I must have been lucky.

[Shotgun Nova]

That blows dude. Now I know what to expect from some reps from EA Support.. (I have not ran into any problems...yet..)

[Impulse and Compulse]

Lol...what? I'd report this guy, that's definitely stepping past the line of their jurisdiction.

[Strad_37]

Wow, I've had EA support be unhelpful before but they're normally fairly nice. This guy was just plain rude and had no idea what he was talking about. lol

[Master Xanthan]

Wow, that's some terrible customer support, that guy should be fired.

[Ryan_H]

Massod was promoted and transferred to EA's Public Affairs Unit shortly after this thread was posted..

Note:  The one time I contacted EA customer supported I did so by calling.  After waiting for nearly 40 minutes on hold (it was right when MS3 was released in regards to a password recovery issue) the EA rep I talked to was very friendly and very helpful.

Modifié par Ryan_H, 29 mai 2012 - 05:35 .

[Lagrad Gribble]

I've luckily never had a RUDE customer support rep, but I've had a couple that weren't very helpful. My guess is that they're probably not trained at all and are given a manual and told a list of things to say to people to get people to leave them alone.

[Exodus2000]

No offence to Indians and the like but I've noticed that every time I contact EA chat support they were all Indian, judging from their names.

On topic
-This dude is definitely the rudest support guy I've seen yet...lol he is probably butt hurt.

[Xenite]

Yeah that conversation would went like this for me...

Masood enters chat
Customer leaves chat

Oddly enough on the phone they are all named Steve from Indianapolis.

[xXdmndmnXx]

Hmm, i myself have contacted EA support via live-chat, maybe it's different via Origin help or not, anyways, it was regarding me getting my commendation packs, but the folks i got were always polite and helped me out in every way possible.

As stated above, maybe Masood is just being a dick.

[Jarlan23]

JaimasOfRaxis wrote...

I'm obligated, by law, to link this.

I just spent like an hour going through old imgur pictures. Thanks. :happy:

[Cornughon]

Since when do game representatives ask for your game-key, there is always a message informing you that no (EA/Bioware) representative should ever ask for your key, when you have to fill it out during installation...

[WaffleCrab]

Redgoon23 wrote...

JaimasOfRaxis wrote...

I'm obligated, by law, to link this.

I just spent like an hour going through old imgur pictures. Thanks. :happy:

I allways thought and will allways think, Origin, as a blatant book of lies from Stargate SG-1 series ;D

[Co-D]

Wow. That's all I can say.

[SGsunny]

They probably outsourced their live chat to India? They're helpful and efficient during those times I've contacted them but not very knowledgeable about the PS3 console I'm using (ie. known issues or missing interface). Some of their responses are scripted so may not fit the context at times. There was once where this person ignored additional questions and only answered those that are related to the original.