270 réponses à ce sujet

[valstyre]

Ok. Had EA call me back instead of doing the live chat. Nancy reviewed my case and other cases. She stated that this is an account issue. She had to elevate it as well.She gave me the new case number, and passed along a note about this topic, and my other cases since only one had been elevated. Looks like everyone else should do this as well.

I will post again when I here more. Best of luck to everyone else.

[Exsharaen]

Hi all,

I have the same issue of not be able to download any free DLCs, Rebellion, Resurgence, and Extended Cut. I preordered the ME3 N7 Digital Deluxe Edition at Origin. I always get this error when I try to "buy" any of those DLCs:

TEMPORARILY UNAVAILABLE
This action could not be completed. We may be experiencing an unusually high server load or undergoing maintenance. Please try again in a few minutes.

After some searching, I came to this topic, and finally I decided to take a live chat with EA support. What stabbed me to the heart is this response:

Sumit:
Marcellinus, I am really sorry to say but these DLC are for the US region only.
you:
So if I live outside US I can't get them?
Sumit:
I am afraid but those are for U.S region only.
Sumit:
And outside that region those are unavilable.

Part of the live chat is here:
http://img31.imagesh...26/39668505.jpg

Ouch... if you are just like me (FYI I live in Indonesia, which is outside U.S.), then you might want to forget those DLCs, unless BioWare does something else about this.

Best of luck to anyone else,

Modifié par Exsharaen, 05 juillet 2012 - 02:37 .

[Jake_Farrell]

to this screen i can just say : WTF ? did they know anything about their OWN products ?
this screen shows us the answer that they know nothing about their own products ...
this is so ... sad or better another true hint of this : consumerist.com/2012/04/congratulations-ea-you-are-the-worst-company-in-america-for-2012.html

Modifié par Jake_Farrell, 05 juillet 2012 - 08:32 .

[OPini]

Exsharaen wrote...

Hi all,

I have the same issue of not be able to download any free DLCs, Rebellion, Resurgence, and Extended Cut. I preordered the ME3 N7 Digital Deluxe Edition at Origin. I always get this error when I try to "buy" any of those DLCs:

TEMPORARILY UNAVAILABLE
This action could not be completed. We may be experiencing an unusually high server load or undergoing maintenance. Please try again in a few minutes.

After some searching, I came to this topic, and finally I decided to take a live chat with EA support. What stabbed me to the heart is this response:

Sumit:
Marcellinus, I am really sorry to say but these DLC are for the US region only.
you:
So if I live outside US I can't get them?
Sumit:
I am afraid but those are for U.S region only.
Sumit:
And outside that region those are unavilable.

Part of the live chat is here:
http://img31.imagesh...26/39668505.jpg

Ouch... if you are just like me (FYI I live in Indonesia, which is outside U.S.), then you might want to forget those DLCs, unless BioWare does something else about this.

Best of luck to anyone else,

That's the usual BS they tell you to get you off their backs. I had your error and found out it was language related, I posted the fix here:
http://social.biowar...ndex/12913563/1
DO NOT contact live support, they are useless for anything that is more complicated than sticking to FAQs and repeating those answers. Contact the US based live chat and ask for them to check your account for errors or discrepancies. Make sure that in their database your account language is set to English, and not Indonesian or something, that was my problem in short.
Good luck!

[scintilla]

I'm not entirely sure what happened but after an issue where EA nearly closed my case after three weeks without a word from them, I updated the case with the errors I was getting in Origin. Today I logged in and I was able to download both DLC.

Whether the error information helped or not, I can't say. I still haven't heard anything from EA (the mythical team that's supposedly working on the general error).

[valstyre]

No word yet from them but I am now able to download both rebellion and extended cut.

[Badpanzer]

Well I can now download the rebellion and (I assume) the extended cut....yay!

I assume someone somewhere fixed it so thanks mystery person/person's

No idea though as bioware/EA are still silent on the matter...but it is working for me now

[Jake_Farrell]

2 sad things , 1 good ...

lets start with the sad things..
- my grandma passed away last night
- rebellion still NOT able to purchase/add it ! (the button does nothing, shows no reaction)

the one good thing :
- extended cut : add / dl possible

[Exsharaen]

OPini wrote...

That's the usual BS they tell you to get you off their backs. I had your error and found out it was language related, I posted the fix here:
http://social.biowar...ndex/12913563/1
DO NOT contact live support, they are useless for anything that is more complicated than sticking to FAQs and repeating those answers. Contact the US based live chat and ask for them to check your account for errors or discrepancies. Make sure that in their database your account language is set to English, and not Indonesian or something, that was my problem in short.
Good luck!

Ah! I must have missed this solution! EA automatically redirect me to Singapore (Asia's closest region), so I might have contacted EA Singapore instead. I'm changing to United States now, hopefully they will be able to sort it out. Will try it now and update the result.

Thanks!

Modifié par Exsharaen, 07 juillet 2012 - 03:16 .

[statefn8603]

Jake_Farrell wrote...

2 sad things , 1 good ...

lets start with the sad things..
- my grandma passed away last night
- rebellion still NOT able to purchase/add it ! (the button does nothing, shows no reaction)

the one good thing :
- extended cut : add / dl possible

First off I am sorry about your grandma Jake_Farrell. I hope you have some great memories of her that you will cherish forever.

Secondly, for some odd reason after getting home from work (about an hour ago) I was able to download both the rebellion and extended cut. I haven't done anything different (I haven't called EA since the last time over 2 weeks ago) but now everything is working fine. Hopefully this is the same for the rest of you that have been suffering from this awful bug.

[ilevakam117]

No luck over here. I live in the United States have windows 7 64 bit and the N7 CE of ME3 but still nothing. At-least some of us seem to be having some luck though.

Did you go through the typical "show game details" > "shop for add-ons" way? Because I'm still getting the general error that way.

[statefn8603]

ilevakam117 wrote...

No luck over here. I live in the United States have windows 7 64 bit and the N7 CE of ME3 but still nothing. At-least some of us seem to be having some luck though.

Did you go through the typical "show game details" > "shop for add-ons" way? Because I'm still getting the general error that way.

I did go through "that way" that you are describing yes.  I live on the East Coast of the United States. When I actually load up my game (running Windows 7 64 bit + N7 CE of ME 3) I don't get an option at all on the menu for downloadable content anymore. I just have 

• resume
• new game
• load game
• multiplayer
• extras
• exit game

For some reason the downloadable option in the menu doesn't exist for me anymore. Plus it takes forever for the Galaxy at War map to load.

Modifié par statefn8603, 08 juillet 2012 - 02:48 .

[crusadex]

I can't download Rebellion and Extended Cut dlcs too. I click "get it now" and then "review your order" page pops up. But that's it. Nothing to click to start downloading.

Modifié par crusadex, 09 juillet 2012 - 08:46 .

[Jake_Farrell]

lets catch up this thread again...
Pro : Earth DLC works
Con: Rebellion STILL does NOT work ... to add it in origin

[HoldMyBulletz]

I've been having the same "General Error" problem for 2 months. It's completely ridiculous. I've contacted EA by phone, email, and chat support with no luck. Luckily, I talked to one of their reps on the phone, but she ended up forwarding the problem to an expert. She said it would take about 2-3 weeks. It's been 4 weeks. I've almost completely lost faith in Bioware and their incompatible Origin software.

If anyone has any updates about the "General Error" problem, please keep updating this post!

[bado193]

the button "buy now" for dlc earth doesn't work.. help please (:

[Sceptrum]

I had the General Error problem when Rebellion came out, but for some reason it's working fine now. Have downloaded Rebellion, Extended Cut & Earth DLCs fine without problems. Have no idea what happened, if I did I would have posted here. Haven't touched Origin since I manually installed Rebellion, apart from installing SWTOR a week ago.

[HoldMyBulletz]

how did you manually install Rebellion?

[Jake_Farrell]

a long, long time ago... (damn, false franchise )
"finally" i got a email from the helpcenter , that i now can use all dlcs... checked back in origin and rebellion was downloading (the may have the dlc manually added to my account i think)

[reioni]

I dont know if this is related to the issue or not but i figured best to post here b4 making another thread. I was watching my friend's stream while walking him through installing and he had the wierdist issue. He installed Earth and Rebellion just fine but Resurgence went in to a strange DLC downloading cycle. It would hit 100%, then say -3% and start all over again. We tried having him just load the game to see if it was really installed and the Origin launcher was being wierd but it would pop up a message for him saying that his install of one of the DLCs was bad and to reinstall. We tried having him completely exit out of steam and origin and restart the download but it just went back in to the cycle. I have not had him delete the install programs. I will try that when I talk to him next but I figured I would ask here to see if anyone had any other suggestions.

[IstariFortunae]

crusadex wrote...

I can't download Rebellion and Extended Cut dlcs too. I click "get it now" and then "review your order" page pops up. But that's it. Nothing to click to start downloading.

I am having the same problem with all of the multiplayer DLC. How do I actually download them? There seems to be no way to procedd from "review your order".

Edit: I was able to solve this by downloading through Origin instead of the DLC option in the game menu. If anyone else has this problem, try opening Origin, click ME3 and then the i, and then click "shop for addons."

Modifié par IstariFortunae, 27 août 2012 - 07:27 .