270 réponses à ce sujet

[OPini]

Lauretta wrote...

Hi. I downloaded the Rebellion after many trouble but when i start the game a message tell me about" This DLC is damaged (but dont' tell me the name of dlc.) and not work. Try to reinstall" I try to ripare installation from Origin. but the problem is always here !!!! Any ideas to help me please ?

Italy Win7 32bit Collector Edition

Did you get it from torrent or from the official Origin download?

[Lauretta]

OPini wrote...

Lauretta wrote...

Hi. I downloaded the Rebellion after many trouble but when i start the game a message tell me about" This DLC is damaged (but dont' tell me the name of dlc.) and not work. Try to reinstall" I try to ripare installation from Origin. but the problem is always here !!!! Any ideas to help me please ?

Italy Win7 32bit Collector Edition

Did you get it from torrent or from the official Origin download?

From Origin

[OPini]

Lauretta wrote...

OPini wrote...

Lauretta wrote...

Hi. I downloaded the Rebellion after many trouble but when i start the game a message tell me about" This DLC is damaged (but dont' tell me the name of dlc.) and not work. Try to reinstall" I try to ripare installation from Origin. but the problem is always here !!!! Any ideas to help me please ?

Italy Win7 32bit Collector Edition

Did you get it from torrent or from the official Origin download?

From Origin

If you got it from Origin then I would recommend that you contact EA support through the "Live Chat" option and tell them of the problem, I think they should be familiar with such problems.

[RurouniSaiya-jin]

Strange that this is taking so long to fix. I would think this is relatively easy to fix compared to changing and testing game code.

Modifié par RurouniSaiya-jin, 07 juin 2012 - 05:25 .

[Jake_Farrell]

strange seems to me a to "human" word ... for this (in my eyes) "simple" problem

btw. : still can NOT add/purchase it through Origin !
and yes , it is still .... no i use the word not thats in my mind atm, nobody would read it but i think, many know my word

[Ir0nhart]

Can we get a fix before Operation Mastiff starts???

[OPini]

A slight advancement? You decide:

Just recieved an E-Mail from EA Games Expert:

"I wanted to touch base with you to let you know that your issue is being investigated. Cases sent to us are addressed on a first come first serve basis and as we are experiencing larger than normal contact volumes there may be a longer delay between my correspondences than intended.

I apologize for the trouble however rest assured your issue will be addressed as soon as possible. If you no longer require assistance please disregard this message.

Thank you for your time and patience"

So, first official response about the problem in a long time, but still, one that says nothing...
I'm really starting to lose hope this is ever gonna be fixed.

[RurouniSaiya-jin]

@Jake_Farrell, lol, I think we all know the word you're thinking ^,^

@Ir0nhart, I wouldn't hold my breath. This might take a while  

@OPini, Could indeed be progress. Could be an automated response. I honestly wouldn't be surprised at all if this never gets fixed though but lets hope that doesn't happen.

Modifié par RurouniSaiya-jin, 08 juin 2012 - 04:35 .

[valstyre]

I went through the live chat process at 4 pm Pst yesterday w/ no success. They had to elevate the issue as well. Just trying to keep it in the forefront.

[Jake_Farrell]

that is in a simple word : bad ... that we still can not add it over origin to our account ..
even buying bioware points over origin works or other things ... but not the "simple" FREE dlc ...

[OPini]

Jake_Farrell wrote...

that is in a simple word : bad ... that we still can not add it over origin to our account ..
even buying bioware points over origin works or other things ... but not the "simple" FREE dlc ...

Lol, you think if it's been a paid DLC they'd have let the issue go on for so long?

[Jake_Farrell]

if its a paid dlc , the issue will be quicker fixed , its natural ... because of making money
thats what you see in most of all f2p games.. if you paid the service is (much) quicker than if you not paying..

[statefn8603]

Jake_Farrell wrote...

if its a paid dlc , the issue will be quicker fixed , its natural ... because of making money
thats what you see in most of all f2p games.. if you paid the service is (much) quicker than if you not paying..

agreed.

[Jake_Farrell]

now it is two weeks.. or should i write... a half month (reads bigger as week) .. ?
can we get a update on this "BUG" ... ? even if it is a litte... and i mean from an offical person/guy/whatever ..

[OPini]

It might be a free DLC but the game is still a fully retail-priced game!
It's so new there is absolutely no excuse for this lack of support!

[InsomniaticMeat]

Bumping this, before it gets lost. I'm playing the DLC just fine, but Origin still doesn't allow me to download it through there directly. So basically I'm stuck with it not being attached to my account.

Fix pleen.

[OPini]

Agreed. The lack of any official comment and the attempts to "brush it off the table by not doing anything and letting the subject die" are unacceptable. A solution has to be found. They just don't seem to bother doing it.

[jaxxa90]

This is really starting to annoy me.
I have been trying since the release date of Resurgence and Rebellion.
Keep getting general error.

[valstyre]

Bump.
Is this what ea and bioware call quality support?
2 and a half weeks with only a we're. Working on it?

[statefn8603]

This is indeed crazy friends

[Jake_Farrell]

crazy ? its unbelievable ... simple unbelievable ... that there is NO answer for now nearly three weeks ..

and "investigating" or looking into it , for this long TIME , is absolutly not acceptable

[OPini]

Face it guys, they just wanna let the subject die by itself...
Maybe we should keep nagging livechat support every day

[Cimeas]

I click on 'get it now' or whatever it is, and the window just freezes for like 10 seconds before resizing itself and nothing happening.

[Ulukaidelu]

Got the same problem here Johnxtreeme 8-(

No words from moderators though.

[valstyre]

I have gone through the live chat 3 more times today. Still no resolution. Plus I don't even get the error now. I will try the live chat again tonight and/or tomorrow.