It seems to be working now..well at least for me..
Cant download DLC
Débuté par
Badpanzer
, mai 29 2012 06:39
Retour en haut
#177
Posté 17 juin 2012 - 05:13
jaxxa90
-
- Members
- 12 messages
It looks like it may be working for me now too, It has been added to my account and is downloading now, which is more than i ever got before.
#178
Posté 17 juin 2012 - 05:42
valstyre
-
- Members
- 21 messages
Still no luck. Going into another chat.
#179
Posté 17 juin 2012 - 05:58
valstyre
-
- Members
- 21 messages
Blah Blah Blah from EA, we will forward to senior support staff. you will get a response in 24-48 hours by email.
We've heard that before.
We've heard that before.
#180
Posté 17 juin 2012 - 09:17
Jake_Farrell
-
- Members
- 148 messages
same here , STILL not possible to add the second MP DLC ... 
#181
Posté 17 juin 2012 - 10:09
InsomniaticMeat
-
- Members
- 221 messages
Mine just finished installing. Meaning they did actually fix the problem on my end =) Thanks Bioware 
#182
Posté 17 juin 2012 - 10:14
Eldrac
-
- Members
- 2 messages
Downloaded. Message appears "You have to be logged as administrator" and then nothing happens.
On the screen it shows to be stuck in a perpetual downloading phase. Tried through the game it seems i have already purchased it....nothing is installed or appears on multiplayer.
On the screen it shows to be stuck in a perpetual downloading phase. Tried through the game it seems i have already purchased it....nothing is installed or appears on multiplayer.
#183
Posté 17 juin 2012 - 11:48
InsomniaticMeat
-
- Members
- 221 messages
Do you have the beta Origin or the most recent Origin? 'Cause I got the "Admin" thing whenever I used one, but not when using the other.
#184
Posté 17 juin 2012 - 02:40
OPini
-
- Members
- 109 messages
Still can't download... Gonna try chatting with them again
#186
Posté 18 juin 2012 - 12:26
OPini
-
- Members
- 109 messages
Oh where to start...
Had another live chat with a very nice support guy, managed to convince him to give me a redemption code. Only problem was when the guy went to look for a code he couldn't find one, so he told me to contact them again in one hour and promised by that time they'll have the code to give me.
I was right to be skeptical.
Contacted them again, at first the second guy denied the first guy promised me the code, then he said because of policy he cannot give it to me. That was the last straw for me... I gave him a long and angry lecture and told him this is the last EA game I'll ever purchase if this isn't fixed soon.
I also gave him the link to this topic and suggested that someone official should post some kind of response on this board since there are heaps of people having this problem and no official comments so far. He promised to mark my topic as "urgent" and that an expert wiill (supposedly) contact me within the next few days, he sounded sincere and helpful this time, though.
Hopefully, I'll have a better update on the topic soon, but I think that if enough people nag them then eventually they'd be forced to tend to the subject...
It's sad that you need to threaten someone to get a product you paid for...
Had another live chat with a very nice support guy, managed to convince him to give me a redemption code. Only problem was when the guy went to look for a code he couldn't find one, so he told me to contact them again in one hour and promised by that time they'll have the code to give me.
I was right to be skeptical.
Contacted them again, at first the second guy denied the first guy promised me the code, then he said because of policy he cannot give it to me. That was the last straw for me... I gave him a long and angry lecture and told him this is the last EA game I'll ever purchase if this isn't fixed soon.
I also gave him the link to this topic and suggested that someone official should post some kind of response on this board since there are heaps of people having this problem and no official comments so far. He promised to mark my topic as "urgent" and that an expert wiill (supposedly) contact me within the next few days, he sounded sincere and helpful this time, though.
Hopefully, I'll have a better update on the topic soon, but I think that if enough people nag them then eventually they'd be forced to tend to the subject...
It's sad that you need to threaten someone to get a product you paid for...
#187
Posté 18 juin 2012 - 12:36
statefn8603
-
- Members
- 89 messages
Seems the guy I am talking to right now didn't even know about the rebellion dlc being free lol. He is also trying to say that the pack is expired and there is no way I can get it lol.
Modifié par statefn8603, 18 juin 2012 - 12:44 .
#188
Posté 18 juin 2012 - 07:59
jaxxa90
-
- Members
- 12 messages
@statefn8603 Sounds like you were talking to the same person I had at one time.
#189
Posté 18 juin 2012 - 12:42
statefn8603
-
- Members
- 89 messages
jaxxa90 wrote...
@statefn8603 Sounds like you were talking to the same person I had at one time.
I will just go back to the waiting game for awhile now
#190
Posté 18 juin 2012 - 06:46
Jake_Farrell
-
- Members
- 148 messages
i dont know what atm happens to origin .. before , lets say 3 hours the error came up as i tryed to add the dlc .. now i get kicked out of origin (as i try to purchase/add it) , with the error some other is logged from a other comp into my acc .. i dont know if it happens because the work (?) on it ..
and yes , even pw change i did
*EDIT*
got a mail from the helpcenter, the logged into my acc , since it is a bigger problem ... but not clearly when it got fixed .. but it looks the working on it .. i hope so
and yes , even pw change i did
*EDIT*
got a mail from the helpcenter, the logged into my acc , since it is a bigger problem ... but not clearly when it got fixed .. but it looks the working on it .. i hope so
Modifié par Jake_Farrell, 18 juin 2012 - 06:50 .
#191
Posté 20 juin 2012 - 09:15
OPini
-
- Members
- 109 messages
Well I'm still waiting for EA "experts" to contact me, it's been almost 3 days now...
Anyone had the experience of them actually contacting you? Or are they just a myth?
Anyone had the experience of them actually contacting you? Or are they just a myth?
#192
Posté 20 juin 2012 - 09:36
valstyre
-
- Members
- 21 messages
Its been 12 days since the first time they elevated my chat. 4 days since the second time. I don't know if you could consider them a myth or if they are a myth of a myth.
#193
Posté 21 juin 2012 - 12:06
OPini
-
- Members
- 109 messages
I'm starting to believe the reapers are more real than EA experts...
#194
Posté 21 juin 2012 - 04:00
Jake_Farrell
-
- Members
- 148 messages
maybe they are the reapers (for me , even a click on "add/purchase" doesnt do anymore) .. ? "some"times we see them... but the most time not ...
"some"times we see them... but the most time not ...
#196
Posté 22 juin 2012 - 05:19
Jake_Farrell
-
- Members
- 148 messages
no... both 
lets hope , if extended cut is released on 26th june , we did not have the same bug ...
lets hope , if extended cut is released on 26th june , we did not have the same bug ...
#197
Posté 22 juin 2012 - 09:07
statefn8603
-
- Members
- 89 messages
Jake_Farrell wrote...
no... both
lets hope , if extended cut is released on 26th june , we did not have the same bug ...
I sure hope not. Not able to download the mp dlc is one thing but not being able to download the sp dlc either is cause for much alarm!!!
#198
Posté 23 juin 2012 - 12:12
OPini
-
- Members
- 109 messages
Maybe if it happens they'll have no choice but to actually address the issue...
#200
Posté 25 juin 2012 - 09:54
OPini
-
- Members
- 109 messages
Had 2 more livechats the past week. Same answer: "We will escalate your issue in high priority". They don't care it's my 11th livechat and the 5th time it was escalated. They promised I'd be contacted in a few days by their experts, but that was 2 weeks ago. It really feels like they ****** on me and want me to pretend it's raining.
Now the EC is coming out, which I won't be able to download as well.
Paid full price for a Collector's Edition, got 50% of the game.
Zero response from the experts for 4 weeks now. No official comment by BioWare employees. I'm a loyal BioWare fan from the time of Baldur's Gate. I've bought every game and every DLC they ever released and thoroughly enjoyed them (DA2 aside). Is this how you treat a loyal customer? It's more than unfair, it's maddening. I shouldn't be the one who has to chase them every other day to make a game I purchased playable! I have no intention to wait a single additional day, because I think I've given them more than enough time to solve it and they've done nothing. The last livechat support guy even hang up on me in the middle of the session, even though I was very polite and nice towards him.
So, very sadly and reluctantly, I've made up my mind.
If I hear no official response in the next 24 hours, I will never again buy any BioWare or EA game and I will cancel my SWTOR subscription. I will make sure none of the people I know buy them as well, and this will be published in all the major gaming sites in Israel. I know that this means nothing to a company as big as EA, but this is the most I can do with the situation. And let the people there know that there is one, very disappointed, fan that they let down. I hope a little conscience is still left with someone out there, who is not yet completely blinded by the shine of dollars and who actually does care about making good games.
Goodbye, BioWare, it was good while it lasted.
OPini out.
Now the EC is coming out, which I won't be able to download as well.
Paid full price for a Collector's Edition, got 50% of the game.
Zero response from the experts for 4 weeks now. No official comment by BioWare employees. I'm a loyal BioWare fan from the time of Baldur's Gate. I've bought every game and every DLC they ever released and thoroughly enjoyed them (DA2 aside). Is this how you treat a loyal customer? It's more than unfair, it's maddening. I shouldn't be the one who has to chase them every other day to make a game I purchased playable! I have no intention to wait a single additional day, because I think I've given them more than enough time to solve it and they've done nothing. The last livechat support guy even hang up on me in the middle of the session, even though I was very polite and nice towards him.
So, very sadly and reluctantly, I've made up my mind.
If I hear no official response in the next 24 hours, I will never again buy any BioWare or EA game and I will cancel my SWTOR subscription. I will make sure none of the people I know buy them as well, and this will be published in all the major gaming sites in Israel. I know that this means nothing to a company as big as EA, but this is the most I can do with the situation. And let the people there know that there is one, very disappointed, fan that they let down. I hope a little conscience is still left with someone out there, who is not yet completely blinded by the shine of dollars and who actually does care about making good games.
Goodbye, BioWare, it was good while it lasted.
OPini out.
