My approximate wait is 8 minutes
Didn't get my commendation pack
Débuté par
t3d2
, mai 30 2012 11:10
Retour en haut
#77
Posté 31 mai 2012 - 02:59
Creighton72
-
- Members
- 898 messages
Xbox is the one having the major problem most PC players have gotten theirs. Not sure about PS3. It may be related to the time mess up on BioWare's end. They screwed up the challenge date and time nd then changed it after the fact. So if you promoted after 5 PM on sunday this may be the problem.
#78
Posté 31 mai 2012 - 03:00
Kaedrin
-
- Members
- 85 messages
Nyoka wrote...
PC here, haven't got anything either.
Same, promoted 5 chars.
#79
Posté 31 mai 2012 - 03:00
superjv1080
-
- Members
- 2 messages
Xbox - Victory but no Commendation
Eastern Time
Promoted 2 Sat and 1 Sunday morning
Poorly executed rewards. Will check again tomorrow before bothering with support.
Eastern Time
Promoted 2 Sat and 1 Sunday morning
Poorly executed rewards. Will check again tomorrow before bothering with support.
#80
Posté 31 mai 2012 - 03:00
Galliruler
-
- Members
- 10 messages
Promoted three characters.
Didn't get a freaking thing.
Didn't get a freaking thing.
#82
Posté 31 mai 2012 - 03:02
We Tigers
-
- Members
- 960 messages
classes. I mean, if you promoted Vanguard, leveled to 20, promoted again, leveled to 20, and promoted a third time, yes. But you had to promote 3 classes total. "Characters" don't really mean anything.Air Quotes wrote...
Didn't get mine either. Was it 3 characters or 3 classes? Cuz I have promoted 3 characters in the Vanguard class. Didn't promote my Adepts or Infiltrators.
#83
Posté 31 mai 2012 - 03:03
nasteerus
-
- Members
- 175 messages
Promoted three that Sat. Got a victory pack and no commendation. how do you go about contacting support?
#84
Posté 31 mai 2012 - 03:03
maverick--07--
-
- Members
- 156 messages
Trying the EA support but I can't sign in as it keeps saying temporarily unavailable for me. I went back and selected ME3, and system and subject boxes as well and it still won't work, any ideas?
#85
Posté 31 mai 2012 - 03:04
N7 Banshee Bait
-
- Members
- 1 780 messages
isetfires wrote...
https://help.ea.com/contact-us
Follow the prompts to live chat. You have to log in through EA. It took about 5 mins and I had my comm pack. Eagle III....
I still can't get live chat. Only email.
#86
Posté 31 mai 2012 - 03:04
DoctorEss
-
- Members
- 538 messages
Waiting in line for chat now. Will edit this post with my results.
Edit: According to the rep I chatted with, all should be well with my commendation pack. However, server is unavailable for me, so I can't check to be certain.
Edit: According to the rep I chatted with, all should be well with my commendation pack. However, server is unavailable for me, so I can't check to be certain.
Modifié par DoctorEss, 31 mai 2012 - 03:25 .
#87
Posté 31 mai 2012 - 03:05
BlazingZephyr
-
- Members
- 470 messages
Yeah, live chat not working for me either.... or any type of support.
Plus their servers for MP are down. WTF?
Plus their servers for MP are down. WTF?
Modifié par BlazingZephyr, 31 mai 2012 - 03:05 .
#88
Posté 31 mai 2012 - 03:05
FataliTensei
-
- Members
- 1 449 messages
I just tried contacting live support but it says the service isnt available.
#89
Posté 31 mai 2012 - 03:05
SquishyAsari
-
- Members
- 103 messages
Can someone post a link to the EA chat for help? 
#90
Posté 31 mai 2012 - 03:09
ericjdev
-
- Members
- 1 123 messages
I got through on chat and apparently when the servers come back online i'll have my commendation pack.
#91
Posté 31 mai 2012 - 03:11
TheForsakenOne
-
- Members
- 90 messages
Promoted 4, got nothing yet. I'm on PS3
#92
Posté 31 mai 2012 - 03:11
Battlepope190
-
- Members
- 2 279 messages
I got both of my packs on PS3 earlier today, but a friend of mine on PC only got the Victory pack...
#93
Posté 31 mai 2012 - 03:13
Vicious RX
-
- Members
- 12 messages
Same problem here. Promoted 3 chars but I received only the victory pack.
#94
Posté 31 mai 2012 - 03:13
maverick--07--
-
- Members
- 156 messages
Creighton72 wrote...
Xbox is the one having the major problem most PC players have gotten theirs. Not sure about PS3. It may be related to the time mess up on BioWare's end. They screwed up the challenge date and time nd then changed it after the fact. So if you promoted after 5 PM on sunday this may be the problem.
Yep PS3 is also having the issue as I do not have mine yet. However one of my friends got his with no issues on the PS3 so it seems like it's hit or miss for all systems.
#95
Posté 31 mai 2012 - 03:15
Creighton72
-
- Members
- 898 messages
maverick--07-- wrote...
Creighton72 wrote...
Xbox is the one having the major problem most PC players have gotten theirs. Not sure about PS3. It may be related to the time mess up on BioWare's end. They screwed up the challenge date and time nd then changed it after the fact. So if you promoted after 5 PM on sunday this may be the problem.
Yep PS3 is also having the issue as I do not have mine yet. However one of my friends got his with no issues on the PS3 so it seems like it's hit or miss for all systems.
Couple of guys just told me they got their packs on 360 earlier today, I would check again but the Server crashed and multiplayer for 360 is offline.
#96
Posté 31 mai 2012 - 03:16
Cundu_Ertur
-
- Members
- 835 messages
PS3, promoted 3 AFTER playing a match where a banshee was where a banshee should not be (so event was live). Got Victory, no Comm.
And just now I lost over 70,000 credits from a completed gold match (where we got the mission accomplished screen and the scores and everything).
So not a good day.
And just now I lost over 70,000 credits from a completed gold match (where we got the mission accomplished screen and the scores and everything).
So not a good day.
#97
Posté 31 mai 2012 - 03:16
Soratu 117
-
- Members
- 7 messages
Still nothing. Promoted twice saturday, and 3rd time sometime sunday. Got the victory pack, but no commendation. That ea service thing is down too, and now ea servers are down. lol
#98
Posté 31 mai 2012 - 03:19
Toxichobbit
-
- Members
- 228 messages
VII Revenant wrote...
Did you go through and select your product, issue category, and platform? Live Chat remained greyed out until I selected all that information; I'm now waiting for the next available advisor.
This doesn't seem to work for me at all. I just can't get the Live Chat (nor Call Me & Email Me) option to become available. I've been through the process several times trying to select "Product", "Issue Category" and "Platform", but nothing. Maybe i'm missing something obvious or clicking a wrong link somewhere, i duno.
Here's how the process is going.
"Contact Us" page. Option of "Call Me", "Live Chat" & "Email Me" greyed out and unclickable. Text box under "What type of issue are you having?" / "Product" useable.
So, i type "Mass Effect" 3 into the text box. This once opened up more options to then select "Issue Category" and "Platform", but they disapeared when i changed country to try and get "Live Chat" to become selectable (on someone else's advice). The rest of the time's i've tried i type "Mass Effect 3" into the box and get no further prompts to select "Issue Category" or "Platform". If i hit "Enter" after typing in "Mass Effect 3" i get redirected back to the EA Help homepage. I'm quite litearally going around in circles trying to get the option to enter all the information needed to gain access to the "Live Chat". At this point i'm somewhat vexed with the whole thing.
Could it be a browser issue? I'm having to use Internet Explorer as i can't even log into the EA Help site on my normal browser (Opera).
Edit: seems i can get the option to enter all the information only if i have UK selected, but that only gives the option to use the email. I'd guess Live Chat isn't available at this time for the UK and we can't access US live chat at all. It would be nice if they had a note on the hours that live chat was available, would make things much clearer.
Modifié par Toxichobbit, 31 mai 2012 - 03:25 .
#99
Posté 31 mai 2012 - 03:20
Acekilleriii
-
- Members
- 284 messages
Toxichobbit wrote...
VII Revenant wrote...
Did you go through and select your product, issue category, and platform? Live Chat remained greyed out until I selected all that information; I'm now waiting for the next available advisor.
This doesn't seem to work for me at all. I just can't get the Live Chat (nor Call Me & Email Me) option to become available. I've been through the process several times trying to select "Product", "Issue Category" and "Platform", but nothing. Maybe i'm missing something obvious or clicking a wrong link somewhere, i duno.
Here's how the process is going.
"Contact Us" page. Option of "Call Me", "Live Chat" & "Email Me" greyed out and unclickable. Text box under "What type of issue are you having?" / "Product" useable.
So, i type "Mass Effect" 3 into the text box. This once opened up more options to then select "Issue Category" and "Platform", but they disapeared when i changed country to try and get "Live Chat" to become selectable (on someone else's advice). The rest of the time's i've tried i type "Mass Effect 3" into the box and get no further prompts to select "Issue Category" or "Platform". If i hit "Enter" after typing in "Mass Effect 3" i get redirected back to the EA Help homepage. I'm quite litearally going around in circles trying to get the option to enter all the information needed to gain access to the "Live Chat". At this point i'm somewhat vexed with the whole thing.
Could it be a browser issue? I'm having to use Internet Explorer as i can't even log into the EA Help site on my normal browser (Opera).
dude EA servers recently got down Just wait
#100
Posté 31 mai 2012 - 03:26
Creighton72
-
- Members
- 898 messages
Soratu 117 wrote...
Still nothing. Promoted twice saturday, and 3rd time sometime sunday. Got the victory pack, but no commendation. That ea service thing is down too, and now ea servers are down. lol
See that's exactly what I did, and I think it was after 5pm but the time had been screwed up, they announced that. So I get the feeling that Sunday promotions maybe screwing this up. Monday at 5am became the end the event.
