99 réponses à ce sujet

[Mental Hatter]

Just talked to them and got my pack instantly. They're very helpful.

[iplay222]

joker7188 wrote...

 Apparently you guys are right.... Tech support seems to be offline. Maybe they're heading over to Bioware's HQ to kick their stupid asses! 

is it the fact im from the UK that might be affecting whether or not there are advisors available? nevertheless im happy for now sitting with a cuppa tea spamming the refresh button while making my cerberus vanguard look FABULOUS 

[BlazingZephyr]

joker7188 wrote...

KSRT8 wrote...

Thanks for the help I just connected to support and they got me a pack.

You're welcome.... Lol. I'm confused. It still says that they're offline. Perhaps for certain regions?

Same here. Support's been offline longer than the servers.

[Crunchiemishy]

Australia here, had to go pester support to get my pack.

Worked but this is the second time in a row I've had to do this. Not sure whats going on : /

[SkreeMalicious]

mine was missing before the server outage... checking now but... not holding out hope. ive only ever once received a com pack without having to call CS

[Grotaiche]

Having the same problem, Victory pack received but not Commendation. On line with support (Nikunj) who is hopefully fixing this.

[Mabrothrax]

Not got mine yet. I'm in the UK. How long should I wait before attempting to contact EA?

[Creighton72]

Trying to contact Bioware via Bioware game support but in the contact us option I all the choices are unavailable. "Call me, Live Chat, Email" can't click any of them.

Modifié par Creighton72, 31 mai 2012 - 06:34 .

[SlimJim0725]

Just got off Live Chat and got mine. Got an Eagle, but at least I got one for promoting. Only thing I can suggest is make sure you select the region in the bottom right, that seemed to be my issue when it said they were down.

[Creighton72]

They have a post up under the support section saying they fixed the problem but I still don't have one and I am not able to contact them for some reason.

[SlimJim0725]

Follow link in the thread, select country in bottom right, product Mass Effect 3, category technical support, and then your platform.

[Trick 1224]

frozzted wrote...

help.ea.com/contact-us 

Just choose category and platform.

Thank you! Resolved

[Trick 1224]

Creighton72 wrote...

Trying to contact Bioware via Bioware game support but in the contact us option I all the choices are unavailable. "Call me, Live Chat, Email" can't click any of them.

Make sure that Mass Effect 3, the type of problem, and your system are selected. The options for contacting are unavailable until those three options are selected.

[Farmtech-Ru]

Have only the victory pack. Not sure - it might be a comendation one, since the local version can translate things creatively. However, still have no comendation packs from either this op or exorcist and local customer support says they can't directly give packs, make me wait for 'auto distribution', which did not yet happen.

[lindtchoco]

as everyone mentioned above, EA live chat is super helpful (even though it took me 10 minutes to get mine)! Thanks~

[iplay222]

joker7188 wrote...

Slimjim0725 wrote...

Follow link in the thread, select country in bottom right, product Mass Effect 3, category technical support, and then your platform.

Do what Slimjim said guys. All of EA tech support seems to be available then. 

still not working, but i think i just realised it says available from 9am to 10pm, not sure if thats about phone line or live chat but ill wait until before i try again,

[Vaeliorin]

Contacted support, Kakul got it for me. Eagle II, which sucks, but still, glad I got it. Breaks my Valiant streak, though (admittedly, it was only 2 in a row, but I was hoping...)

Modifié par Vaeliorin, 31 mai 2012 - 06:58 .

[Creighton72]

Slimjim0725 wrote...

Follow link in the thread, select country in bottom right, product Mass Effect 3, category technical support, and then your platform.

Thanks for you help man, I guess you have to pick the country on an exact page. Got my Valiant. Took 5 minutes.

[SkreeMalicious]

know what would be great....

a notification in my Multiplayer Manifest when i have a 'Store item' waiting to be claimed (ie FREE promo reward)

so i dont have to keep booting up the game and checking (~2-5 minutes depending on connectivity times to ea servers)

[iplay222]

Hmm says email me option is available but all others are greyed out.

[richcz3]

SkreeMalicious wrote...

mine was missing before the server outage... checking now but... not holding out hope. ive only ever once received a com pack without having to call CS

Same story with me. Just checked again Midnight PST and no Commendation Pack yet. Recieved the Victory Pack much earlier in the day - Will wait to see later this morning if its arrived.

[Demon King Oda]

thu morning and i still havent gotten mine either. thanks for the CS tip guys