311 réponses à ce sujet

[Rodia Driftwood]

I'm pretty sure I promoted all 3 characters whithin the time-frame, so.. Can I have some pointers?.

[TheProfessor52]

I don't have the actual link, but go to ea.com click on ME3, log in, go to help. There should then be a contact us. You will have to choose a few options, such as what platform etc. and do a live chat. They have always been pretty helpful and nice towards me when I need to contact them and usually have it done within a few minutes

[Cosmo G. Spacely]

https://help.ea.com/contact-us

Modifié par Cosmo G. Spacely, 31 mai 2012 - 08:03 .

[Rodia Driftwood]

Oh, I was hoping not to do that. Anything but them!.

[double02]

Just use email if you don't want to chat/call. Takes less than a minute. And the response time is good.

[xGunKungFUx]

didnt get mine yet either, gonna give it till tomorrow to see, couple of my buddies havnt got theirs either.

[1490]

If you use the chat, they can get you the pack really fast: I got it in under five minutes. There seems to be this wide-sweeping belief that they will always be rude to you or something, but I've contacted them 4 times and they were always great. You really have nothing to lose.

[KuddlyKalli]

Website is buggered and I can't seem to get into live chat (asks me to login but won't let me lol). What is the email address?

[Rodia Driftwood]

1490 wrote...

If you use the chat, they can get you the pack really fast: I got it in under five minutes. There seems to be this wide-sweeping belief that they will always be rude to you or something, but I've contacted them 4 times and they were always great. You really have nothing to lose.

I don't care if they're rude. It's their broken english what bothers me.

[D.Shepard]

I suppose I'll have to contect EA too.
do you know if I have to contact my local customer center or if I can contact direclty the North American or "International" one?

Last time I contacted my local customer service they were not helpful..

[oXTheReverendXo]

Rodia Driftwood wrote...

1490 wrote...

If you use the chat, they can get you the pack really fast: I got it in under five minutes. There seems to be this wide-sweeping belief that they will always be rude to you or something, but I've contacted them 4 times and they were always great. You really have nothing to lose.

I don't care if they're rude. It's their broken english what bothers me.

I had no problem with either. The person who helped me was both quick and grammatically proficient.

[Tommy 9un]

@cosmo g spacly. Thank you for the link fired of a quick grumble just waiting for reply.

[1490]

Rodia Driftwood wrote...

1490 wrote...

If you use the chat, they can get you the pack really fast: I got it in under five minutes. There seems to be this wide-sweeping belief that they will always be rude to you or something, but I've contacted them 4 times and they were always great. You really have nothing to lose.

I don't care if they're rude. It's their broken english what bothers me.

Everyone who has spoken to me has had perfect English.   I guess it's easier to just make assumptions instead of actually try stuff, huh?

[D.Shepard]

I tried to contact them and I got a "service unavailable" message. I have to contact my local EA customer center by phone then...

[1490]

D.Shepard wrote...

I tried to contact them and I got a "service unavailable" message. I have to contact my local EA customer center by phone then...

You say the chat service is unavailable?  Try again in a few minutes.  I saw people complaining of the same thing earlier, but when I tried I contacted them easily.  It may just be a temporary connection problem.

[D.Shepard]

1490 wrote...

D.Shepard wrote...

I tried to contact them and I got a "service unavailable" message. I have to contact my local EA customer center by phone then...

You say the chat service is unavailable?  Try again in a few minutes.  I saw people complaining of the same thing earlier, but when I tried I contacted them easily.  It may just be a temporary connection problem.

Tried right now. When I log in in the page linked in this topic I get this message
"Sorry, this service is temporary unavailable."

[Andrewken2ky]

Switch country to United States using the selector at the bottom right then you can get into the live chat.

[D.Shepard]

Andrewken2ky wrote...

Switch country to United States using the selector at the bottom right then you can get into the live chat.

I did but I get the same message when I try to log in.

[1490]

D.Shepard wrote...

1490 wrote...

D.Shepard wrote...

I tried to contact them and I got a "service unavailable" message. I have to contact my local EA customer center by phone then...

You say the chat service is unavailable?  Try again in a few minutes.  I saw people complaining of the same thing earlier, but when I tried I contacted them easily.  It may just be a temporary connection problem.

Tried right now. When I log in in the page linked in this topic I get this message
"Sorry, this service is temporary unavailable."

Did you check off all the boxes?  You need to select "Mass Effect 3" and a help category before it will let you use the chat.

[kyora47322]

D.Shepard wrote...

1490 wrote...

D.Shepard wrote...

I tried to contact them and I got a "service unavailable" message. I have to contact my local EA customer center by phone then...

You say the chat service is unavailable?  Try again in a few minutes.  I saw people complaining of the same thing earlier, but when I tried I contacted them easily.  It may just be a temporary connection problem.

Tried right now. When I log in in the page linked in this topic I get this message
"Sorry, this service is temporary unavailable."

Same. And earlier I saw many a post expressing a similar experience. this was a fewew hours ago mind you.

[D.Shepard]

1490 wrote...

D.Shepard wrote...

1490 wrote...

D.Shepard wrote...

I tried to contact them and I got a "service unavailable" message. I have to contact my local EA customer center by phone then...

You say the chat service is unavailable?  Try again in a few minutes.  I saw people complaining of the same thing earlier, but when I tried I contacted them easily.  It may just be a temporary connection problem.

Tried right now. When I log in in the page linked in this topic I get this message
"Sorry, this service is temporary unavailable."

Did you check off all the boxes?  You need to select "Mass Effect 3" and a help category before it will let you use the chat.

I tried to log in at this page: https://help.ea.com/contact-us
do you have another link?

kyora47322 wrote...

D.Shepard wrote...

1490 wrote...

D.Shepard wrote...

I tried to contact them and I got a "service unavailable" message. I have to contact my local EA customer center by phone then...

You say the chat service is unavailable? Try again in a few minutes. I saw people complaining of the same thing earlier, but when I tried I contacted them easily. It may just be a temporary connection problem.

Tried right now. When I log in in the page linked in this topic I get this message
"Sorry, this service is temporary unavailable."

Same. And earlier I saw many a post expressing a similar experience. this was a fewew hours ago mind you.

I suppose I'll have to contect them by phone

Modifié par D.Shepard, 31 mai 2012 - 08:41 .

[zerozen00]

D.Shepard, I'll let you know live chat never worked for me, always grayed out.
But you'd better sending them an email rather than calling them. I speak from experience.

/zen

[Dynamik78]

Heh I will wait a few more hours then I will go to live advisor too

[Dynamik78]

zerozen00 wrote...

D.Shepard, I'll let you know live chat never worked for me, always grayed out.
But you'd better sending them an email rather than calling them. I speak from experience.

/zen

ciao zen io per l'ultimo evento ho parlato al telefono con un operatore e è stato abbastanza cortese e mi ha aiutato

[D.Shepard]

zerozen00 wrote...

D.Shepard, I'll let you know live chat never worked for me, always grayed out.
But you'd better sending them an email rather than calling them. I speak from experience.

/zen

I hadn't a very good experience with Italian EA customer service. Do you remember the Grissom Academy bug?
Beside I'll have to contact them anyway since the absence of commendation packs is not the only issue.
I read many players on Xbox are downloading the new patch but every time I started the game the download did not take place....