311 réponses à ce sujet

[dysomnium]

On a slightly different note, is anyone else having a consistent issue with not receiving the Commendation Pack after successfully completing a weekend challenge? I do believe this is the third time in a row this has happened to me. I'd like to level up my N7 Valiant plzkthxbai

[NicoleC]

AtR Sheepdog wrote...

On a slightly different note, is anyone else having a consistent issue with not receiving the Commendation Pack after successfully completing a weekend challenge? I do believe this is the third time in a row this has happened to me. I'd like to level up my N7 Valiant plzkthxbai

I never automatic received the Commendation Pack, I have to contact EA every time & last 2 times they said they manually added me a CP but I still never received them anyway:devil:

[TheOneMavado]

Finally got a commendation pack after writing EA. Crusader III, yay Still no Hurricane or Valiant...

Modifié par TheOneMavado, 01 juin 2012 - 03:24 .

[Vigilante1024]

I auto-received the expected commendation packs for all previous operations. This is the first one for which I had to engage support.

At least it's a good opportunity to give props to the EA live support, while also - again - condemning EA for Origin in its entirety. It adds absolutely no value whatsoever for the consumer, and in return we get to deal with issues like this.

[Draining Dragon]

I clicked Contact Us, entered my product, and got linked to a useless page with a bunch of preset topics.

[ACRAZEDMONKEY]

AtR Sheepdog wrote...

On a slightly different note, is anyone else having a consistent issue with not receiving the Commendation Pack after successfully completing a weekend challenge? I do believe this is the third time in a row this has happened to me. plzkthxbai

Happens to me

[Kev87]

got mine after contacting ea support. they manually added it after checking my profile. sent e-mail at 11am and didn't get response until 5pm, so they must be backed up with people not getting their stuff. i don't mind the long wait since i ran some errands after sending e-mail anyways. they were very nice in my experience.

[mightysasquatch]

I used live chat for my pack, took roughly 5 mins. Don't get how they can reward one pack but not another.

[Peer of the Empire]

Where's my Exorcist pack

I might have participated in the last two challenges had I gotten my Exorcist pack

Modifié par Peer of the Empire, 01 juin 2012 - 05:37 .

[Arcana Mortis]

Sigs Minock wrote...

zerozen00 wrote...

If the page seems stuck at the login phase, refresh the page.

1) Go here. Login with yoour credentials (You can find the login button on the top right corner of the page).
To everyone who gets the "Servide temporary unavailable" message follow the instructions in this post (credit goes to TheGorillaTickler).

yea, i''m trying to follow this guy's instructions- but i'm not seeing any "Log In" anywhere.

i click the "contact us" but i'm shunted to another part of the site with dead links telling me to log in...

a little help here?

If there's no login button, perhaps you're already logged in? Check on the right hand of the screen for a 'contact us' button. If you're not logged in it should ask you to log in, otherwise just proceed according to the instructions.

In other news, I got my packs. Got that lame bataian spear/spike thing and a hurricane. GJ there, I was hoping for a valiant -.-

[zerozen00]

Ok, hang on everyone. I'm making a screenshot guide, step by step. It'll be ready in a few minutes.
Have faith.

Meanwhile, link to the existing guide: How to contact EA Support and get your Commendation Pack.

/zen

Modifié par zerozen00, 01 juin 2012 - 07:38 .

[KoJotP]

Well - 12 hours since i sent them an e-mail; no response, no pack either. I've never had the chance to use live since it's always greyed out

[zerozen00]

Try looking in this thread again in a few minutes, I'm posting some screens of what to do to contact support via mail. You can try again then.

/zen

[zerozen00]

Ok, the original guide is here, you should still follow it and read this one just to have a visual reference.

EACH STEP PROVIDED HERE IS A LINK TO A SCREENSHOT OF WHAT YOU SHOULD SEE.

Here we go:


01) Go to the EA Support website. The address is https://help.ea.com/. Once the page has finished loading, you can find the login in the top right corner. Follow it.

02) A login screen will pop up. Input your login information, the mail address and password are those of your Origin ID. If you are on Xbox 360 or PS3 and can't log in, follow the instructions of the guide.

03) If the login screen seems stuck, just refresh the page and you should be in.

04) This is what you see if your location isn't in the US. In this example, since I'm Italian, I'm redirected to the Italian Support page. Do not despair if you don't understand foreign languages, we're gonna fix it in the next step.

05) Scroll down to the bottom fo the page, and you'll find the location selector on the right.

06) Select United States. It doesn't matter where you live, we're gonna use the US support.

07) Follow the Contact Us link on the right.

08) This is where most people have problems. There is no scrolldown selection popup, you have to type the name of the game.

09) Start typing "Mass Effect 3" (without commas) and a selection of games will appear. You can see in the image I didn't capitalize the first letter, if it doesn't work for you try typing in capitals.
You have 3 choices here, you have to select:
1. If you have the regular digital or retail version of the game;
2. If you have the boxed Collector's Edition of the game;
3. If you, like me, have the Digital Deluxe Edition of the game.

10) Choose "Game Play/In Game" in the new Category section that appears after you select your game.

11) Choose your platform in the selection box that appears on the right.

12) Now scroll to the bottom of the page and select the option to send an email. As you can see, the other two options are greyed out for me as for many others.

13) A form will appear. Your first and last name should be already in the boxes, here I obscured mine.

14) Compile the form with the information below.
In the "Subject" field type:

Operation SHIELDWALL Commendation Pack missing.

In the "Description of the issue" field type this. MODIFY IT WITH YOUR OWN INFO:

Greetings,

I am one of the many unlucky players who did not receive their Commendation Pack for Operation ShieldWall.

I followed the guidelines for the Operation, data tracking is enabled in my settings and I promoted THE NUMBER OF CHARACTERS YOU PROMOTED classes in the timeframe of the event.

Therefore Im asking You to help me and manually add a Commendation Pack to my account.

Thank You in advance for Your assistance,
YOUR FIRST NAME YOUR LAST NAME

Notice the "Sub Category" field I have highlighted, we're gonna use it next.

15) Select "Prizes" in the "Sub Category" field.

16) Hit the "Submit" button.

/zen

Modifié par zerozen00, 01 juin 2012 - 09:28 .

[Stahlhammer]

Seems like contacting live chat support is the best way to get one, i just got a Valiant II, me happy.

[zerozen00]

Not everyone has that option. Never worked for me, for example. Hence, the guide.

/zen

[zerozen00]

But it only takes a minute to try...

/zen

[Neegs]

Thanks Zen, i just sent off the email so hopefully i dont get an EDIT  eagal ll.

My 2 cents to people having troubles with greyed out form. Im on Xbox i didnt have to sign up for a seperate origin account i simple loged in with my EA account. The contact me page got as far as the product but would show nothing once i typed in mass effects and would kick me back to the main page if i typed and then pressed enter. I just tried it 3 or 4 times and eventually the system picked up i was trying to type in mass effects and then the options became clear.

I hope that helps others

Modifié par Neegs, 01 juin 2012 - 10:49 .

[Neegs]

Cal132 wrote...

Not got mine, can't be bothered to mess around contacting EA as I already wasted enough time levelling and promoting three characters...

took me 5 minutes. The longest part was trying to get the contact us form to jump to live. Before and after that was easy

[panda5onix]

Thanks Zen, I have sent the e-mail to them following your instructions about 2 hours ago. Hope that they can get it sorted by tomorrow!

[majinstrings]

Thanks Zen! Followed your instructions and finally got my Commendation pack...7 hours later but still...got a Hurricane...

Modifié par majinstrings, 01 juin 2012 - 11:01 .

[zerozen00]

@Neegs, XshinobuX, majinstrings: you're welcome, glad to be of help.

Neegs, I'm going to include your suggestion into the guide. You'll be given credit, of course.
Edit: guide updated.

/zen

Modifié par zerozen00, 01 juin 2012 - 11:44 .

[Canavar404]

zerozen00 wrote...

But it only takes a minute to try...

/zen

Agree! I hate live chat, so I tried mail support using your example - THANK YOU and it was much easier.
01.06.12 10:32 - mail sent
01.06.12 14:40 - problem solved
01.06.12 14:41 - I cry, because I got another Hurricane in the comm pack ))

Modifié par Canavar404, 01 juin 2012 - 12:10 .