311 réponses à ce sujet

[zerozen00]

You're welcome! Aww, you shouldn't hate the Hurricane, I love it. Want to trade it for my Valiant?

/zen

Modifié par zerozen00, 01 juin 2012 - 12:12 .

[Canavar404]

zerozen00 wrote...

You're welcome! Aww, you shouldn't hate the Hurricane, I love it. Want to trade it for my Valiant?

/zen

I love it too, but I prefer all weapons at level 1, that N7 Crusader II & N7 Hurricane II.
Exactly, 
Valiant is missing to me, because I like snipers

[Councilworker]

It a good job its a slow day at work, as spent most of it trying to contact the EA Un-Support service.

can't find a phone or email address on the website.
not on facebook or twitter so can't use that!
sent an email via a logon / password forgotten request they haven't replyed yet.
moaned on this forum!
EA support web page broken as wont let me see the second group of choices for whats wrong with our product so can't complete the help form!!!!!!!!

Now in need of some good old Krogan charge / headbut / smash destruction! Oh wait the patch has broken the servers....

This and all the other "Problems" in the game and in players posts / topics I may just have to go back to single player (stop cheering!)

If it's not in the Store after work this evening I'm going to be looking through my games manuals for a number / email address - EA you have been warned!!!

Modifié par Councilworker, 01 juin 2012 - 12:34 .

[zerozen00]

Have you tried doing what I suggested you in this other thread?

/zen

[Councilworker]

zerozen00 wrote...

Have you tried doing what I suggested you in this other thread?

/zen

Yes Zerozen00, I have followed you instructions, which were more help than I have got from EA, thanks.

But my works PC wont show the part where you select "game play" to proceed to the platform selection, all I get is a pull down menu that you can't see any text on. Any help on that?

Maybe a good old British cup of Tea and a bisket will carm me down.

[Ew_Tux]

zerozen00 wrote...

Have you tried doing what I suggested you in this other thread?

/zen

I did 5 minutes ago and just got a lovely mail:

Dear Erik,
 
Thank you for contacting Electronic Arts.
 
I
apologise for the inconvenience caused to you. I have manually activated
Commendation Pack on your account. You should now be able to access it.

If
you have any other questions, then by all means feel free to let us
know. You can also refer to our extensive Self Help Knowledge base at http://help.ea.com for common technical questions.
 
Regards,
Satyam
Electronic Arts – World Wide Customer Experience

[zerozen00]

Councilworker wrote...

zerozen00 wrote...

Have you tried doing what I suggested you in this other thread?

/zen

Yes Zerozen00, I have followed you instructions, which were more help than I have got from EA, thanks.

But
my works PC wont show the part where you select "game play" to proceed
to the platform selection, all I get is a pull down menu that you can't
see any text on. Any help on that?

Maybe a good old British cup of Tea and a bisket will carm me down.

Sorry, I'm clueless about that. Will try a few things and I'll get back to you.

@Erik:

/zen

Modifié par zerozen00, 01 juin 2012 - 12:50 .

[Horacio Zhao]

Rodia Driftwood wrote...

I'm pretty sure I promoted all 3 characters whithin the time-frame, so.. Can I have some pointers?.

google EA support and have a live chat with them, they will add it manually

[zerozen00]

^How ...insightful. <sarcasm>We struggled for more than a day, but luckily you are here now and, after reading the whole thread, you decided to provide the solution.</sarcasm>

/zen

[MinatheBrat]

zerozen00 wrote...

Ok, let's make a little recap, try this:

USE INTERNET EXPLORER INSTEAD OF FIREFOX OR OTHER ALTERNATIVE BROWSERS.

ALSO DO NOT PANIC IF YOU DO NOT SEE ALL THE OPTIONS AVAILABLE AT ONCE! They become available one by one when you complete each step.

IF YOU ARE ON XBOX OR PS3 READ THIS: Your origin account is your EA account. Go onto EA's site and register your EA account as an Origin account (credit goes to zerohour20xx).

If the page seems stuck at the login phase, refresh the page.

1) Go here. Login with yoour credentials (You can find the login button on the top right corner of the page).
To everyone who gets the "Servide temporary unavailable" message follow the instructions in this post (credit goes to TheGorillaTickler).
2) Make sure the location is set to US (bottom right of the page to select location).
3) Select Contact Us (on the right of the page).
4) Under "Product" select "Mass Effect 3" (or the deluxe edition if you have that). YOU HAVE TO START TYPING "Mass Effect" TO MAKE THE SELECTION APPEAR. If it doesn't work, follow Neegs' suggestion here.
5) Under "Category" select "Game Play/In Game".
6) Under "Platform" select your platform.
7) I did all this right now, and the available options are "Call me", which you want to avoid, and "Email me", which we're going to use.
8) in the "Subject" field type: Operation SHIELDWALL Commendation Pack missing.
9) In the "Description" form type this:

Greetings,

I am one of the many unlucky players who did not receive their Commendation Pack for Operation ShieldWall.

I followed the guidelines for the Operation, data tracking is enabled in my settings and I promoted XXX (the number of classes you promoted here) classes in the timeframe of the event.

Therefore Im asking You to help me and manually add a Commendation Pack to my account.

Thank You in advance for Your assistance,
Andrea XXXXXX

10) In the "Sub category" field choose "Prizes".
11) Send the email.

Hey zerozen! I followed this exactly yesterday afternoon, and last night got a lovely email response from a very nice EA rep, and my Commendation Pack showed up on the xbox store.
(Got a Valiant! yay!)
So worth writing to them. I quoted this because it is buried back on page 5 now. Thanks zen!

[zerozen00]

Glad you got it working!

/zen

[Boradam]

I thought it was a little weird that the best Customer Service and fastest I've ever had was just now from EA.

Wow.  That was fast. Three minutes.

[covertdrizzt]

I didn't expect it to be that quick. Good job EA customer service

[namelesschaos]

Thanks for the guide followed it and got my valiant III unlocked. Ya!

[zerozen00]

Glad it helped.

/zen

[Arcana Mortis]

We should be able to give thank your's to really helpful posters. Zen would have a million from this thread alone

[zerozen00]

Arcana Mortis wrote...

We should be able to give thank your's to really helpful posters. Zen would have a million from this thread alone

Well...wow, thank you. Much appreciated.

I'm still waiting for an answer from support regarding the "service temporarily unavailable" problem, then I'll update the new guide, the one in my signature, with the info.

/zen

[PaunchyCyclops]

zerozen00 wrote...

Thank you and EA customer service very much. Worked like a charm!

[zerozen00]

Glad it worked for you. Still no reply from Support regarding the above mentioned issue. If people is still experiencing problems after following the guide, PM me.

/zen

[snackrat]

Something important to note - you must have upload game feedback ON. If you turn it off for whatever reasons (they be spying on me noes) then you will not qualify and EA will not help you.

[zerozen00]

^This is a given. But it only impacts eligibility for the Commendation Pack, not the ability to contact Support.

/zen

[zerozen00]

Still no news from support on the issue.

/zen

[H3CT1C]

Thanks for this post and the guide on the first side, it was very helpful.

[Xander Harris]

First time i didn't have my Commendation pack given to me. Followed this guide and sent the e-mail, and later the same day it was sorted! Got Hurricane II to go with Crusader II and Eagle I. Still waiting to unlock Valiant!!!!

[H3CT1C]

Have my commendation pack now, N7 Crusader again thanks for your help.