311 réponses à ce sujet

[DavidOmid]

Something I have to say:

I follow the guide, sent the email. I got a response within 30-60 seconds (got an N7 Eagle), I am not even kidding. I'm so beyond impressed, and I think it's silly for someone to say "not bothering with this support email as it might not work", because chances are you'll send it and get your commendation pack less than a minute later!

[ill-intent]

Haven't gotten my pack either and when I try to log into the origin help center it just sits forever trying to load after I input my info and click "log in". Not in a huge rush for the box but the crappy help desk does need some fixing.

[zerozen00]

@ill-tent: I wrote in the guide that if you are stuck at the prompt you can just reload the page and voilà, you're in.

@Everyone: thank you for your support, it's good to see the effort pay off in the end with positive results.
I dream of a world where everyone has a Commendation Pack.

/zen

Modifié par zerozen00, 03 juin 2012 - 04:45 .

[nat facker]

Cosmo G. Spacely wrote...

https://help.ea.com/contact-us

THANKS COSMO - contacted help desk by email and they had sorted it out in about 5-10mins.  Got my commendation pack now - with an N7 shotgun.

I've got all the shotguns now - give me an assault rifle instead!!!  GRRRR.

But great service from the helpdesk.

[TheJester000]

To all those who like to talk to a real person for help, here is EA's help number for the US.

866-543-5435

Just called them and it took less than five minutes to get my commendation pack. Went through the recording, pressed 1 for Mass Effect help and immediately got put through to a helpful person. They also gave me a 15% discount to origin for my troubles.

Modifié par TheJester000, 03 juin 2012 - 09:06 .

[eldingo12]

I just did this myself and it took a total of less than three minutes. I was amazed.

[Spartan Spectre]

I was also really impressed in the time frame and the offer of a 15% off @ EA store, sometimes u just have to try before u complain

[AxvilK]

I haven't got my commendation yet either, guess I'll be emailing/chatting up EA support tomorrow..

[zerozen00]

@TheJester000: do you mind if I include it in my guide? You will be credited, of course.

/zen

[TheJester000]

Please do. I found it to be the easiest way to get help. I tried following all the guides on here, including yours, but could never get their website to work, always got the site temporarily unavailable message for days. Tried changing my password and changing my master origin id but there damn website still wouldn't work for me. So I did some googleing and found that phone number. It would be nice to get the word out on it.

[Peacemaker_ic]

just want to say thanks. i thought it was just me not promoting in time (which i definitely did) so i just contacted them about it. worst case scenario, i get nothing. worth a try

thanks again for pointing this out. i would have never known otherwise

[Markzaface]

This just in: I just got off live chat with an EA support person and he said that although he would like to process my request to give me my missing Victory Pack, due to the fact that the event has already closed, he is unable to give me the pack. So anyone that hasn't gotten one of your packs by now is SOL.