311 réponses à ce sujet

[Arcana Mortis]

So the commendation packs are out? I haven't seen a victory / failure notification and assumed that, like the victory packs, the commendation packs are linked to that.

In other news...did we get a Rebellion reinforcement pack? I can't get online to check until tomorrow (the multiplayer took more data than I expected and I ended up blowing the roof off my data cap just after promoting my 3rd class last weekend.)

[Dynamik78]

D.Shepard wrote...

zerozen00 wrote...

D.Shepard, I'll let you know live chat never worked for me, always grayed out.
But you'd better sending them an email rather than calling them. I speak from experience.

/zen

I hadn't a very good experience with Italian EA customer service. Do you remember the Grissom Academy bug?
Beside I'll have to contact them anyway since the absence of commendation packs is not the only issue.
I read many players on Xbox are downloading the new patch but every time I started the game the download did not take place....

I am on PC but the patch took way longer to install and download than it was supposed to be: it is only 28Mb or so but it took a whole 10 minutes to download and install

mabe these players have just been impatient and resetted before giving it the time to perform it's tasks.
I was about to hit CTRL/ALT/CANC too when I saw how long it was taking

[zerozen00]

@D.Shepard: trust me, switch the location to USA (bottom right of the page) and send them an email via the form, it takes just a few minutes to receive an answer and a ComPack.

@Dynamik78: good for you, I actually never got to talk to them 'cause the waiting line was always very long. Live chat is...just no. Don't get me started on that. Ergo, email is the best way to manage this situation.
Trust me, in 5 operations I have received my ComPack without EA support only once so had to deal with them a lot.

/zen

Modifié par zerozen00, 31 mai 2012 - 08:59 .

[1490]

D.Shepard wrote...

I tried to log in at this page: https://help.ea.com/contact-us
do you have another link?

I suppose I'll have to contect them by phone

Yep. I just tried it and it works for me right now (as long as all boxes are selected). It might be out in your area or something.

[Dynamik78]

zerozen00 wrote...

@D.Shepard: trust me, switch the location to USA (bottom right of the page) and send them an email via the form, it takes just a few minutes to receive an answer and a ComPack.

@Dynamik78: good for you, I actually never got to talk to them 'cause the waiting line was always very long. Live chat is...just no. Don't get me started on that. Ergo, email is the best way to manage this situation.
Trust me, in 5 operations I have received my ComPack without EA support only once so had to deal with them a lot.

/zen

then I will give it  a shot too this time thx

[zerozen00]

You're welcome.

/zen

[D.Shepard]

zerozen00 wrote...

@D.Shepard: trust me, switch the location to USA (bottom right of the page) and send them an email via the form, it takes just a few minutes to receive an answer and a ComPack.

/zen

The problem is I got the message as soon as I try to log in.
I even selected US, just to contact the North American support.

[N7Kopper]

D.Shepard wrote...

zerozen00 wrote...

@D.Shepard: trust me, switch the location to USA (bottom right of the page) and send them an email via the form, it takes just a few minutes to receive an answer and a ComPack.

/zen

The problem is I got the message as soon as I try to log in.
I even selected US, just to contact the North American support.

I'm getting it too. Clearly Origin's login service is currently having problems.
I'm just going to try again later.

[zerozen00]

It works for me, I'm logged in right now to get my Pack.
Got your same problem a few minutes ago, so you may want to try again now yourself.

/zen

Modifié par zerozen00, 31 mai 2012 - 09:08 .

[D.Shepard]

N7Kopper wrote...

D.Shepard wrote...

zerozen00 wrote...

@D.Shepard: trust me, switch the location to USA (bottom right of the page) and send them an email via the form, it takes just a few minutes to receive an answer and a ComPack.

/zen

The problem is I got the message as soon as I try to log in.
I even selected US, just to contact the North American support.

I'm getting it too. Clearly Origin's login service is currently having problems.
I'm just going to try again later.

Thanks for the info. I wanted to contact them via phone but I don't know if it can creates even more "issues".

[DayusMakhina]

Looks like I might be having to do this at some point as well. Effort.

[Alaa AlSayed]

To all of you that still don't know where to go to complain about not receiving your Commendation Packs, do the following:

1. Go to: https://help.ea.com/contact-us. You'll have to login/register your Origin account.
2. Type in "Mass Effect 3" in Product, and choose it from the search. Pick the "GAME PLAY/IN GAME" category. Pick your platform. Click "Email ME".
3. Choose "Prizes" in the Subcategory. Fill in the form with your problem.

I did this last weekend (Operation SILENCER) because I did not receive my Commendation Pack either. They replied within a day, and their responses to my replies were very quick. Alas, they did not give me my Commendation Pack =(, because according to them I should've sent in my inquiry earlier =/.

I didn't receive my Commendation Pack this time as well, so I'm doing the same thing right now.

[D.Shepard]

Alaa AlSayed wrote...

To all of you that still don't know where to go to complain about not receiving your Commendation Packs, do the following:

1. Go to: https://help.ea.com/contact-us. You'll have to login/register your Origin account.

This is when the problem occurs. I get "Sorry, this service is temporary unavailable." message when I try to login

Modifié par D.Shepard, 31 mai 2012 - 09:17 .

[SaNgGoLd]

Alaa AlSayed wrote...

To all of you that still don't know where to go to complain about not receiving your Commendation Packs, do the following:

1. Go to: https://help.ea.com/contact-us. You'll have to login/register your Origin account.
2. Type in "Mass Effect 3" in Product, and choose it from the search. Pick the "GAME PLAY/IN GAME" category. Pick your platform. Click "Email ME".
3. Choose "Prizes" in the Subcategory. Fill in the form with your problem.

I did this last weekend (Operation SILENCER) because I did not receive my Commendation Pack either. They replied within a day, and their responses to my replies were very quick. Alas, they did not give me my Commendation Pack =(, because according to them I should've sent in my inquiry earlier =/.

I didn't receive my Commendation Pack this time as well, so I'm doing the same thing right now.

Thanks, after hours of refreshing with nothing appearing I did this and the email us appeared so I emailed them.

D.Shepard wrote...

Alaa AlSayed wrote...

To all of you that still don't know where to go to complain about not receiving your Commendation Packs, do the following:

1. Go to: https://help.ea.com/contact-us. You'll have to login/register your Origin account.

This is when the problem occurs. I get "Sorry, this service is temporary unavailable." message when I try to login

I got that too but I closed my browser and reopened, then it would keep the log in screen up so i hit the refresh button and i was logged in.

Modifié par SaNgGoLd, 31 mai 2012 - 09:20 .

[Woffen5]

I wouldnt know if I got my commendation pack, or even the victory pack. Cant even get into multiplayer atm due to an error saying I lost my connection to the mass effect 3 server.. thus cant even check the store..

Alot of pc players are having the same issue.

Modifié par Woffen5, 31 mai 2012 - 09:31 .

[D.Shepard]

I cannot even send them an email. It seems we have to login before being able to send it and I tried every possible suggestion but I still get the "service unavailable message".

[Alaa AlSayed]

D.Shepard wrote...

I cannot even send them an email. It seems we have to login before being able to send it and I tried every possible suggestion but I still get the "service unavailable message".

Yes, you have to be logged in. How does the page "Service unavailable message" look like? Is it something from the site itself, or is it a page you usually see in your browser? If you're at work/school, you might be behind a firewall preventing you from going further.

[zerozen00]

Ok, try this:

close your browser, delete history and cookies.
Then go to help.ea.com. Set location to USA (bottom right). Login.
If the login screen says the password is incorrect even if you typed it right, type it again until it starts working. When it accepts the login data and the...thing starts spinning on it to show it's connecting you, if it takes too long just refresh the page and you're in.
Only after that you can go to the "contact us" section without problems.
Try it and let me know, I'll be here to help you find another solution if that doesn't work.

Just got my Crusader I, now I have them all (Hurricane is at level II, good since it's the most useful of the promo wapons).

/zen

Modifié par zerozen00, 31 mai 2012 - 09:40 .

[Shadow Shep]

Rodia Driftwood wrote...

Oh, I was hoping not to do that. Anything but them!.

I had the same initial reaction when I realized it was my only option, but I did recieve my commendation pack relatively quickly after. 

[D.Shepard]

Alaa AlSayed wrote...

D.Shepard wrote...

I cannot even send them an email. It seems we have to login before being able to send it and I tried every possible suggestion but I still get the "service unavailable message".

Yes, you have to be logged in. How does the page "Service unavailable message" look like? Is it something from the site itself, or is it a page you usually see in your browser? If you're at work/school, you might be behind a firewall preventing you from going further.

It appears on the Login page. I'm at home and I even tried without "Inprivate browers" option.
So it's from the site itself, it appears just bove the email field, in a dark orange box with a " ! " inside a circle.

zerozen00 wrote...

Ok, try this:

close your browser, delete history and cookies.
Then go to help.ea.com. Set location to USA (bottom right). Login.
If the login screen says the password is incorrect even if you typed it right, type it again until it starts working. When it accepts the login data and the...thing starts spinning on it to show it's connecting you, if it takes too long just refresh the page and you're in.
Only after that you can go to the "contact us" section without problems.
Try it and let me know, I'll be here to help you find another solution if that doesn't work.

Just got my Crusader I, now I have them all (Hurricane is at level II, good since it's the most useful of the promo wapons).

/zen

USA is already selected. I may try to delete history/cookies.

[crucibleAU]

I'm still getting unavailable over and over - can anyone share the email address please?

[TainGAME]

I got the "temporary unavailable" message as well. Try logging in normally at ea.com and then going to the help page after. Worked for me. Waiting for them to reply atm.

[zerozen00]

crucibleAU wrote...

I'm still getting unavailable over and over - can anyone share the email address please?

There is no email address, at least not that I know of. The only way to send them an email is via the form that appears on the help.ea.com site when you choose "email" instead of "live chat" or "phone call".

/zen

Modifié par zerozen00, 31 mai 2012 - 10:14 .

[Rodia Driftwood]

1490 wrote...

Rodia Driftwood wrote...

1490 wrote...

If you use the chat, they can get you the pack really fast: I got it in under five minutes. There seems to be this wide-sweeping belief that they will always be rude to you or something, but I've contacted them 4 times and they were always great. You really have nothing to lose.

I don't care if they're rude. It's their broken english what bothers me.

Everyone who has spoken to me has had perfect English.   I guess it's easier to just make assumptions instead of actually try stuff, huh?

Shut up. I've contacted them 4 times since I bought ME3(first time I EVER had to contact Tech Support for a game) and I've always had trouble communicating with them, because they would get confused so easily.

I just wanted to get that out of the way. I'm not hating on them or anything.

[crucibleAU]

TainGAME wrote...

I got the "temporary unavailable" message as well. Try logging in normally at ea.com and then going to the help page after. Worked for me. Waiting for them to reply atm.

Thanks! I got in, my only option was email but here's hoping!

Much appreciated