If it's from the site itself, I doubt it's something from your browser/computer. But it's worth a try to do what someone else said: clear cookies and cache, and probably try another browser or another device (mobile phone, or iPad/iPod).D.Shepard wrote...
It appears on the Login page. I'm at home and I even tried without "Inprivate browers" option.
So it's from the site itself, it appears just bove the email field, in a dark orange box with a " ! " inside a circle.
I didn't get my Commendation Pack. Where do I go to whine?.
Débuté par
Rodia Driftwood
, mai 31 2012 07:59
#51
Posté 31 mai 2012 - 10:22
Alaa AlSayed
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Retour en haut
#53
Posté 31 mai 2012 - 10:43
D.Shepard
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I could even try with another PC but it seems a site tech issue. Other persons experienced the same issue.Alaa AlSayed wrote...
If it's from the site itself, I doubt it's something from your browser/computer. But it's worth a try to do what someone else said: clear cookies and cache, and probably try another browser or another device (mobile phone, or iPad/iPod).D.Shepard wrote...
It appears on the Login page. I'm at home and I even tried without "Inprivate browers" option.
So it's from the site itself, it appears just bove the email field, in a dark orange box with a " ! " inside a circle.
The site still requires me to login when I move to the support page...TainGAME wrote...
I got the "temporary unavailable" message as well. Try logging in normally at ea.com and then going to the help page after. Worked for me. Waiting for them to reply atm.
#54
Posté 31 mai 2012 - 10:47
wolfwarp
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I also don't have that commendation pack.
#55
Posté 31 mai 2012 - 10:58
D.Shepard
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I finally managed to contact them via live chat but they started to ask me name/surname etc... They already know my account is not fake or anything... I'd like to share personal data in non encreypted server (it didn't seem encrypted)
#56
Posté 31 mai 2012 - 11:04
DragonRacer
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So, does anyone know if ALL commendation packs are out now? Because I promoted 6 classes (4 on Saturday, May 26th and 2 on Sunday, May 27th), upload feedback is turned on (I've never turned it off), and this is the first time I've ever not had my commendation pack by Wednesday.
#57
Posté 31 mai 2012 - 11:07
Alaa AlSayed
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Go to the previous page and follow the instructions I posted to contact EA.DragonRacer wrote...
So, does anyone know if ALL commendation packs are out now? Because I promoted 6 classes (4 on Saturday, May 26th and 2 on Sunday, May 27th), upload feedback is turned on (I've never turned it off), and this is the first time I've ever not had my commendation pack by Wednesday.
#58
Posté 31 mai 2012 - 11:10
D.Shepard
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I sent an email, let's see if they will be able to solve the issue..... all this trouble and only 2 promotial weapons are useful
#59
Posté 31 mai 2012 - 11:14
Thrazesul
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Yeah same, emailed them maybe 20 minutes ago so will see what happens.
I've had no problems getting them before so this problem seems to be extremly random.
I've had no problems getting them before so this problem seems to be extremly random.
#60
Posté 31 mai 2012 - 11:15
That1 ME3 Dude
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i got my pack and a eagle3 <_<
Modifié par That1 ME3 Dude, 31 mai 2012 - 11:15 .
#61
Posté 31 mai 2012 - 11:15
DragonRacer
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Alaa AlSayed wrote...
Go to the previous page and follow the instructions I posted to contact EA.DragonRacer wrote...
So, does anyone know if ALL commendation packs are out now? Because I promoted 6 classes (4 on Saturday, May 26th and 2 on Sunday, May 27th), upload feedback is turned on (I've never turned it off), and this is the first time I've ever not had my commendation pack by Wednesday.
Where do I go to find the email address to email them? It will NOT let me log in... I keep getting a "service temporarily unavilable" message no matter how many times I attempt to log in and/or refresh the page.
#62
Posté 31 mai 2012 - 11:26
Prawny
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1490 wrote...
If you use the chat, they can get you the pack really fast: I got it in under five minutes. There seems to be this wide-sweeping belief that they will always be rude to you or something, but I've contacted them 4 times and they were always great. You really have nothing to lose.
This.
But having to contact them for every operation is really annoying. Fix the damn bug, BioWare! D:
#63
Posté 31 mai 2012 - 11:36
Toxichobbit
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I managed to get through to Live Chat (eventually) and was told i needed to wait longer for my Commendation Pack. The guy couldn't give me a time frame or anything though, so after trying to convince him that most other people had recieved the pack and those that hadn't were recieving them from the very Live Chat that he was speaking to me through, i politely gave up. I've tried using the Email Me option instead, in the hope that i get someone who will solve the issue rather than just give me a standard response.
It would be extremely useful if Bioware would post some kind of updates on whether Commendation Packs are still being distributed, whether there is any delay and when they have finished distributing them. It would make dealing with EA Chat a lot easier - being able to say "There's no point in me waiting any longer because Bioware have finished distributing the packs." would have been very useful. As it stands all i could do was accept the guy telling me that i had to wait longer and try a different method of contact. Alternatively if i was sure that Bioware was still distributing the packs i'd be more than happy to leave EA Support alone and wait until they'd finished. As it is, Bioware's usual lack of communication means i'm bothering EA Support when i might not need to be.
It would be extremely useful if Bioware would post some kind of updates on whether Commendation Packs are still being distributed, whether there is any delay and when they have finished distributing them. It would make dealing with EA Chat a lot easier - being able to say "There's no point in me waiting any longer because Bioware have finished distributing the packs." would have been very useful. As it stands all i could do was accept the guy telling me that i had to wait longer and try a different method of contact. Alternatively if i was sure that Bioware was still distributing the packs i'd be more than happy to leave EA Support alone and wait until they'd finished. As it is, Bioware's usual lack of communication means i'm bothering EA Support when i might not need to be.
#65
Posté 31 mai 2012 - 11:41
-Severian-
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Seems like people get a variable response here. Some rude, some are very helpful, some won't help and others do it in seconds. I've contacted them twice now for Commendation Packs, and both times the Live Chat rep has been very helpful and very, very efficient.
EDIT: And it was the Eagle III. So not worth the effort...
EDIT: And it was the Eagle III. So not worth the effort...
Modifié par -Severian-, 31 mai 2012 - 11:42 .
#66
Posté 31 mai 2012 - 11:47
Toxichobbit
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Quick question to people who have contacted them through email before. I've recieved a reply saying that a Game Expert (heh 
) will contact me shortly. WIll they contact me via another email, or will they contact me through the Live Chat?
) will contact me shortly. WIll they contact me via another email, or will they contact me through the Live Chat?
#67
Posté 31 mai 2012 - 11:58
TainGAME
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Just got my email reply and commendation pack (hurricane ftw). Very nice and fast response. Kudos to EA support 
#68
Posté 31 mai 2012 - 12:22
crucibleAU
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Got mine, ended up going back to try the chat again and got someone incredibly helpful - my first and a Hurricane! Can't wait to try it
#69
Posté 31 mai 2012 - 12:41
Fatso8686
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I have received my Victory pack, but have not yet received my Commendation pack. I am currently on "hold" on live chat. He stated that "I would do my best to help you", lol.
#70
Posté 31 mai 2012 - 12:42
Moonphos87
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I have yet to receive my Commendation Pack as well. I've actually emailed EA and is now waiting for a respond.
For those like me, good luck to us all.
Edit - Their Ticket/Case system is a monster... It ate up all of my fullstops, commas and brackets. Wow...
For those like me, good luck to us all.
Edit - Their Ticket/Case system is a monster... It ate up all of my fullstops, commas and brackets. Wow...
Modifié par Moonphos87, 31 mai 2012 - 12:45 .
#71
Posté 31 mai 2012 - 12:45
Metal Vile
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Still having this problem. I AM logged into EA.com, but I am NOT logged in to help.ea.com, and can't get past the login request pop-up. Service unavailable. Those of you who eventually got past, did you just keep entering your info until it worked?
Why the hell do we have to self-debug EA's help service, anyways?
Why the hell do we have to self-debug EA's help service, anyways?
#72
Posté 31 mai 2012 - 12:45
Fatso8686
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Update: Just finished the live chat. The EA helper was able to get me the commendation pack in about 5 minutes. Not bad. Their chat help service has always been easy and effective for me. If you can get chat to work, they were very helpful.
#73
Posté 31 mai 2012 - 12:48
Metal Vile
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Yeah, when it #$(^*ing works.
Oh god, I just got an idea as to why it might work. Does their login server detect your ip region? My Xboxlive and all of my game accounts are American, but I live in Japan. PLEASE tell me I don't have to use the Japanese help service....
Oh god, I just got an idea as to why it might work. Does their login server detect your ip region? My Xboxlive and all of my game accounts are American, but I live in Japan. PLEASE tell me I don't have to use the Japanese help service....
#74
Posté 31 mai 2012 - 12:49
D.Shepard
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Metal Vile wrote...
Still having this problem. I AM logged into EA.com, but I am NOT logged in to help.ea.com, and can't get past the login request pop-up. Service unavailable. Those of you who eventually got past, did you just keep entering your info until it worked?
Why the hell do we have to self-debug EA's help service, anyways?
I solved the problem by "updating" the "EA Screen name" or something like that. Since I never logged in their site before.
Go to ea.com and log in. If you see your email address at right on the webpage click on it and choose a screen name. it worked for me. I have still to get the pack though, I'm awaiting a reply..
#75
Posté 31 mai 2012 - 12:50
Moonphos87
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No idea. Its 8.50pm in Singapore here, and I've opened the ticket/case, which says its opened on 12.38pm (about 20mins passed, so its right)... I dunno....
