For those of you who can't log in to EA, I had this problem. I entered my information and it just keep trying to log in for 10 minutes. I eventually just clicked the little circular "x" and it decided to log me in I guess, and I was able to send an email.
I didn't get my Commendation Pack. Where do I go to whine?.
Débuté par
Rodia Driftwood
, mai 31 2012 07:59
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#102
Posté 31 mai 2012 - 01:49
RomanowRomanow
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I just got mine. i also asked about expired packs from last operation [before shieldwall] and they said they are expired for good. [ I was offline for 5 days ] So its a partial success. I suggest you talk to them asap before these expire as well
#103
Posté 31 mai 2012 - 01:51
DesioPL
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I got commendation pack 2 hours later after the victory pack. Not bad, but loot this is fail...
N7 Valor Upgrade ? Dear god...
N7 Valor Upgrade ? Dear god...
#104
Posté 31 mai 2012 - 01:56
Thrazesul
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Well after a very quick live-chat, I got the package! 
Didn't expect such a fast service actually haha, pleasantly surprised.
Didn't expect such a fast service actually haha, pleasantly surprised.
#105
Posté 31 mai 2012 - 01:58
TheGorillaTickler
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wonderful, tried to login and the service is temporarily unavailable. I get the feeling that I'm not meant to get this pack. Also, whats up with the fact that so many people didn't get it this time? Seems like there is a larger problem that isn't even being addressed.
#106
Posté 31 mai 2012 - 02:00
RomanowRomanow
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TheGorillaTickler wrote...
wonderful, tried to login and the service is temporarily unavailable. I get the feeling that I'm not meant to get this pack. Also, whats up with the fact that so many people didn't get it this time? Seems like there is a larger problem that isn't even being addressed.
I agree at the beginning we got packs like 3 or 4 times in a row with no problems [on pc]
#107
Posté 31 mai 2012 - 02:01
LULZferBAKON
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Tried doing what Alaa said, I could follow it up until the game play/in game. There is no category for that.
#108
Posté 31 mai 2012 - 02:01
RomanowRomanow
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maybe its after somebody hacked that and they changed the algorithms it went to hell
#109
Posté 31 mai 2012 - 02:04
zerozen00
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If you choose the email route, be sure to select gameplay/in game and the Prizes.LULZferBAKON wrote...
Tried doing what Alaa said, I could follow it up until the game play/in game. There is no category for that.
/zen
#110
Posté 31 mai 2012 - 02:05
FearTheReaper94
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I haven't got my comm pack and can't seem to contact EA. I went to support and to contact us, but all the contact options are faded out. It says no one is available for Call Me and Live Chat but why is e-mail faded out?
#111
Posté 31 mai 2012 - 02:08
Toxichobbit
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Pugz82 wrote...
Why bother emailing...just use live chat. I logged in, saw no pack...logged onto chat and had my pack within 5 mins this morning.
Already tried that before emailing. I just got told that the packs take a while to release and that i should wait. WIth Bioware giving no word on this (as usual) i have no idea if they're still releasing packs or not, but i have heard from various sources that EA Support won't give you a pack if you wait too long after they are released to contact them. The entire thing is a mess and to be honest, from where i'm sitting it's entirely Bioware's fault, with EA trying to clean up their mess. If Bioware would communicate with the community a bit better we'd know if we're meant to be waiting or contacting EA Support.
#112
Posté 31 mai 2012 - 02:09
zerozen00
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Have you followed all the suggestions in this thread? Tried changing the location (bottom right)?FearTheReaper94 wrote...
I haven't got my comm pack and can't seem to contact EA. I went to support and to contact us, but all the contact options are faded out. It says no one is available for Call Me and Live Chat but why is e-mail faded out?
/zen
Modifié par zerozen00, 31 mai 2012 - 02:10 .
#113
Posté 31 mai 2012 - 02:13
Tonymac
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zerozen00 wrote...
D.Shepard, I'll let you know live chat never worked for me, always grayed out.
But you'd better sending them an email rather than calling them. I speak from experience.
/zen
I have followed your advice, and found it to be most helpful.
Thank you, Zen!
#114
Posté 31 mai 2012 - 02:14
zerozen00
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You're welcome. Glad to be of help.
/zen
/zen
#115
Posté 31 mai 2012 - 02:15
TheGorillaTickler
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I can't even login to EA right now - it just keeps saying service is temporarily unavailable. I've changed the bottom country to USA, and it just won't let me in. Unless something clears up, I guess I'm screwed.
#116
Posté 31 mai 2012 - 02:17
FearTheReaper94
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zerozen00 wrote...
Have you followed all the suggestions in this thread? Tried changing the location (bottom right)?FearTheReaper94 wrote...
I haven't got my comm pack and can't seem to contact EA. I went to support and to contact us, but all the contact options are faded out. It says no one is available for Call Me and Live Chat but why is e-mail faded out?
/zen
I changed the location to US and was following Alaa's suggestion, but I can't seem to find in-game or anything like that.
#117
Posté 31 mai 2012 - 02:18
DragoGoldenwing
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I didn't get my pack, got on support, live-chat with tech support. Very friendly, I had my commendation pack (With Hurricane I inside, YES) within three minutes.
#118
Posté 31 mai 2012 - 02:20
DayusMakhina
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Hmm, I apparently can't login to their support page.
#119
Posté 31 mai 2012 - 02:22
Sypha Darkke
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I didn't get my Com pack. I have received my packs w/o problem on the other ops. I went to support and live chat. Had my pack within 60 sec and the agent was super nice and helpful. Bioware has its faults but I applaud them for their effort. I think the problems are coming from the fact that the operation time frame was changed post event. FMI how many people that didn't get thier pack finished after the original end date vs during the extended window ?
#120
Posté 31 mai 2012 - 02:26
FearTheReaper94
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Can some one guide me through the proccess of e-mailing support about not getting my comm pack?
#121
Posté 31 mai 2012 - 02:27
DragoGoldenwing
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Sypha Darkke wrote...
I didn't get my Com pack. I have received my packs w/o problem on the other ops. I went to support and live chat. Had my pack within 60 sec and the agent was super nice and helpful. Bioware has its faults but I applaud them for their effort. I think the problems are coming from the fact that the operation time frame was changed post event. FMI how many people that didn't get thier pack finished after the original end date vs during the extended window ?
Not I, I promoted my characters around noon on Saturday. Promoted every class but my Engie and Sentinel just to be sure.
#122
Posté 31 mai 2012 - 02:33
zerozen00
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Ok, let's make a little recap, try this:
USE INTERNET EXPLORER INSTEAD OF FIREFOX OR OTHER ALTERNATIVE BROWSERS.
ALSO DO NOT PANIC IF YOU DO NOT SEE ALL THE OPTIONS AVAILABLE AT ONCE! They become available one by one when you complete each step.
IF YOU ARE ON XBOX OR PS3 READ THIS: Your origin account is your EA account. Go onto EA's site and register your EA account as an Origin account (credit goes to zerohour20xx).
If the page seems stuck at the login phase, refresh the page.
1) Go here. Login with yoour credentials (You can find the login button on the top right corner of the page).
To everyone who gets the "Servide temporary unavailable" message follow the instructions in this post (credit goes to TheGorillaTickler).
2) Make sure the location is set to US (bottom right of the page to select location).
3) Select Contact Us (on the right of the page).
4) Under "Product" select "Mass Effect 3" (or the deluxe edition if you have that). YOU HAVE TO START TYPING "Mass Effect" TO MAKE THE SELECTION APPEAR. If it doesn't work, follow Neegs' suggestion here.
5) Under "Category" select "Game Play/In Game".
6) Under "Platform" select your platform.
7) I did all this right now, and the available options are "Call me", which you want to avoid, and "Email me", which we're going to use.
8) in the "Subject" field type: Operation SHIELDWALL Commendation Pack missing.
9) In the "Description" form type this:
11) Send the email.
USE INTERNET EXPLORER INSTEAD OF FIREFOX OR OTHER ALTERNATIVE BROWSERS.
ALSO DO NOT PANIC IF YOU DO NOT SEE ALL THE OPTIONS AVAILABLE AT ONCE! They become available one by one when you complete each step.
IF YOU ARE ON XBOX OR PS3 READ THIS: Your origin account is your EA account. Go onto EA's site and register your EA account as an Origin account (credit goes to zerohour20xx).
If the page seems stuck at the login phase, refresh the page.
1) Go here. Login with yoour credentials (You can find the login button on the top right corner of the page).
To everyone who gets the "Servide temporary unavailable" message follow the instructions in this post (credit goes to TheGorillaTickler).
2) Make sure the location is set to US (bottom right of the page to select location).
3) Select Contact Us (on the right of the page).
4) Under "Product" select "Mass Effect 3" (or the deluxe edition if you have that). YOU HAVE TO START TYPING "Mass Effect" TO MAKE THE SELECTION APPEAR. If it doesn't work, follow Neegs' suggestion here.
5) Under "Category" select "Game Play/In Game".
6) Under "Platform" select your platform.
7) I did all this right now, and the available options are "Call me", which you want to avoid, and "Email me", which we're going to use.
8) in the "Subject" field type: Operation SHIELDWALL Commendation Pack missing.
9) In the "Description" form type this:
10) In the "Sub category" field choose "Prizes".Greetings,
I am one of the many unlucky players who did not receive their Commendation Pack for Operation ShieldWall.
I followed the guidelines for the Operation, data tracking is enabled in my settings and I promoted XXX (the number of classes you promoted here) classes in the timeframe of the event.
Therefore Im asking You to help me and manually add a Commendation Pack to my account.
Thank You in advance for Your assistance,
Andrea XXXXXX
11) Send the email.
Modifié par zerozen00, 01 juin 2012 - 11:43 .
#123
Posté 31 mai 2012 - 02:34
TheGorillaTickler
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Sypha Darkke wrote...
I didn't get my Com pack. I have received my packs w/o problem on the other ops. I went to support and live chat. Had my pack within 60 sec and the agent was super nice and helpful. Bioware has its faults but I applaud them for their effort. I think the problems are coming from the fact that the operation time frame was changed post event. FMI how many people that didn't get thier pack finished after the original end date vs during the extended window ?
I definitely promoted 5 classes on Saturday. With everything turned to 'on'. And no pack, And now, no way to login to EA to even get customer service to help (because it won't let me). I've never had any problems with these things before. Its a shame to go through all this trouble for something that was supposed to just be delivered to my account. The real tragedy will be if I somehow manage to actually get it, I am sure it will be the blasted Eagle.
#124
Posté 31 mai 2012 - 02:39
FearTheReaper94
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When i go to Contact Us, I can't actually select anything, instead there is a text bar to type it in, then theres no Gameplay/in game
#125
Posté 31 mai 2012 - 02:40
DCko
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- 180 messages
PS3. Didn't get my commendation either. Promoted 3 characters.
But I just talked with EA support via Live Chat and it seems like the place to go concerning commendation packs. He just required my EA ID and went ahead and added the commendation pack to my account.
He did a good job recognizing my problem right away.
But I just talked with EA support via Live Chat and it seems like the place to go concerning commendation packs. He just required my EA ID and went ahead and added the commendation pack to my account.
He did a good job recognizing my problem right away.
