I just "lost my connection to the Mass Effect 3 server" and when I came back in from the main menu, everything I had was erased. The system was treating me as if I had never played before, and I have N7 over 1500. Help!
Lost your connection to the server - then lost everything.
Débuté par
dabull1014
, juin 09 2012 06:02
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#2
Posté 09 juin 2012 - 06:54
dabull1014
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- Members
- 354 messages
Update: Here is the EA Live Chat I had. Some things concerned me though...
Nitin:
Thanks for contacting EA Help! My name is Nitin how may I help you?
you:
Hello, I was just playing Mass Effect 3, and I got a message stating "You have lost your connection to the Mass Effect 3 servers"
you:
When I went back into the multiplayer from the main menu, the game had erased all my progress
you:
All my characters, unlocked guns, gear, everything, was all gone
Nitin:
It might be a temporary issue.
Nitin:
Please wait for sometime.
Nitin:
As your stats are recorded on online server.
you:
What if it is not a temporary issue?
you:
And how long are you suggesting I wait?
you:
And is there anything I can do to help the game recognize what I have already done?
Nitin:
Well please wait for 24-48 hours.
Nitin:
As there is no way to recover stats from our end.
you:
So if I wait for two days and nothing changes, you cannot help me at all. Even though your game caused this problem.
Nitin:
However, if you wish then I can proceed further to trouble shoot to get your issue resolved.
you:
Let's do that
Nitin:
For sure.
Nitin:
Delete Temporary Folder:
1. Double click on "My Computer" 2. Double click on the C: drive 3. Double click on the "Windows" folder. 4. Double click on the "Temp" folder. 5. Hold the "CTRL" key and tap the "A" key to select all. 6. Tap the "Delete" key on your keyboard and accept the "Are you sure you want to delete these files" prompt.
you:
done
Nitin:
Okay.
Nitin:
Please disable the firewall and block the anti-virus.
you:
done
you:
what else should I do?
Nitin:
Run the game in Admin mode:
I recommend you to try running the game using admin access. For this right click on your game’s shortcut available on your desktop and chose the “Run as Administrator” option.
you:
Ok, the game is open and at the main menu
Nitin:
Please give a try again.
you:
hey, everything is back!
Nitin:
Is your issue resolved ?
you:
it appears so, thank you very much!
Nitin:
Great !
Nitin:
Thanks for contacting EA Help! My name is Nitin how may I help you?
you:
Hello, I was just playing Mass Effect 3, and I got a message stating "You have lost your connection to the Mass Effect 3 servers"
you:
When I went back into the multiplayer from the main menu, the game had erased all my progress
you:
All my characters, unlocked guns, gear, everything, was all gone
Nitin:
It might be a temporary issue.
Nitin:
Please wait for sometime.
Nitin:
As your stats are recorded on online server.
you:
What if it is not a temporary issue?
you:
And how long are you suggesting I wait?
you:
And is there anything I can do to help the game recognize what I have already done?
Nitin:
Well please wait for 24-48 hours.
Nitin:
As there is no way to recover stats from our end.
you:
So if I wait for two days and nothing changes, you cannot help me at all. Even though your game caused this problem.
Nitin:
However, if you wish then I can proceed further to trouble shoot to get your issue resolved.
you:
Let's do that
Nitin:
For sure.
Nitin:
Delete Temporary Folder:
1. Double click on "My Computer" 2. Double click on the C: drive 3. Double click on the "Windows" folder. 4. Double click on the "Temp" folder. 5. Hold the "CTRL" key and tap the "A" key to select all. 6. Tap the "Delete" key on your keyboard and accept the "Are you sure you want to delete these files" prompt.
you:
done
Nitin:
Okay.
Nitin:
Please disable the firewall and block the anti-virus.
you:
done
you:
what else should I do?
Nitin:
Run the game in Admin mode:
I recommend you to try running the game using admin access. For this right click on your game’s shortcut available on your desktop and chose the “Run as Administrator” option.
you:
Ok, the game is open and at the main menu
Nitin:
Please give a try again.
you:
hey, everything is back!
Nitin:
Is your issue resolved ?
you:
it appears so, thank you very much!
Nitin:
Great !
#3
Posté 09 juin 2012 - 06:55
dabull1014
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- Members
- 354 messages
This part was not encouraging though:
Nitin:
Well please wait for 24-48 hours.
Nitin:
As there is no way to recover stats from our end.
you:
So if I wait for two days and nothing changes, you cannot help me at all. Even though your game caused this problem.
Nitin:
Well please wait for 24-48 hours.
Nitin:
As there is no way to recover stats from our end.
you:
So if I wait for two days and nothing changes, you cannot help me at all. Even though your game caused this problem.
