Here's a copy of the ticket correspondence with details so folks know what the deal is.
YOU: Oh wise and venerable tech support guru, I have not recieved a commendation pack for one of the previous Mass Effect 3 multiplayer events that I completed. As is I have completed all of the events but have only received a single commendation pack during this time. I\\'ve had the option turned on to allow EA to track my in-game data, so that should not have been a problem. If my missing packs could be issued that would be greatly appreciated.05/01/12 at 09:46 pmADVISOR: Hello
[REDACTED],
Thank you for contacting Electronic Arts.
I appreciate your interest in Mass Effect 3.
I have manually added the commendation pack on your account. Please login on origin and play the game.
If you have any other queries or concerns, please feel free to email us or visit our extensive knowledge base at http://help.ea.com.
I appreciate your patience and co-operation.
Sincerely,
[REDACTED]
Electronic Arts – World Wide Customer Experience05/01/12 at 09:58 pmADVISOR: Hey there, thank you for your quick reply. It wasn't an issue with the most recent operations experience, but I believe Operation Goliath that I did not receive a commendations pack for (Possibly due to the lock-down of commendations due to people exploiting the game). As such I've only received commendations for 2 of 3 I've qualified for. If that could be fixed that would be pretty awesome, thanks.
________________________________
From: Customer Experience
To:
[REDACTED]
Sent: Tuesday, May 1, 2012 5:58 PM
Subject: Case 03892155: Mass Effect 3 Commendation Pack Missing
[http://helporigin.se...enter_Logo]HELP CENTER
Hello
[REDACTED],
Thank you for contacting Electronic Arts.
I appreciate your interest in Mass Effect 3.
I have manually added the commendation pack on your account. Please login on origin and play the game.
If you have any other queries or concerns, please feel free to email us or visit our extensive knowledge base at http://help.ea.com.
I appreciate your patience and co-operation.
Sincerely,
[REDACTED]
Electronic Arts – World Wide Customer Experience
ref:_00DE0IO80._500E01uIDO:ref
Corporate Info Legal Notices Terms of Service Privacy Policy (UPDATED)
© Electronic Arts Inc. Trademarks belong to their respective owners. All rights reserved.05/03/12 at 12:23 amADVISOR: Hello
[REDACTED],
Thank you for contacting Electronic Arts.
We genuinely appreciate your interest in Mass Effect 3 and apologize for the inconvenience you experienced.
We granted the Victory and Commendations Packs for Operation Goliath, but it was identified that many people were using an exploit to get multiple packs. To stop the problem we had to suspend the granting of packs immediately. We are currently working on a fix for this issue. We will restart the granting of packs once this issue has been fixed.
For any help, please feel free to contact us again. Alternatively, please visit our online knowledge base here: http://help.ea.com/
At Electronic Arts, we value your co-operation and efforts.
Regards,
[REDACTED]
Electronic Arts – World Wide Customer Experience05/03/12 at 11:46 amYOU: Hey there Im updating this ticket as I have still yet to receive my commendation pack for Operation Goliath on the PC It hasnt shown up on my entitlements page but I had participated and completed the objective for that weekend06/09/12 at 07:56 pmADVISOR: Hello
[REDACTED] ,
Thank you for contacting Electronic Arts.
I am glad that you have the Operation Goliath successfully. I know how much the Commendation Pack means to you. Please accept my apology for not having received the much deserved Commendation Pack. Let us see what can be done in this case.
Actually, this operation has ended and is no longer valid. This was one of the Weekly Challenges that had a time limit. I know this must be very upsetting as you were very keen to access it. Had there been any way of getting you the Commendation pack for Operation Goliath. I would have certainly done that for you.
Nevertheless, I am glad to tell you that we do run such Weekly Challenges time regularly and hence you still have a fair chance to win something again. Please visit our EA site to get the latest updates about upcoming weekly challenges.
Electronic Arts believes in offering exceptional service to our customers. We explore all the possibilities in doing so. However, we apologize for the disappointment. Please get back to us in case of any questions. You may also check out our online assistance here http://help.ea.com/
Regards,
[REDACTED]
Electronic Arts – World Wide Customer Experience06/10/12 at 04:26 amADVISOR: Hello
[REDACTED],
Thank you for contacting Electronic Arts.
I am glad that you have the Operation Goliath successfully. I know how much the Commendation Pack means to you. Please accept my apology for not having received the much deserved Commendation Pack. Let us see what can be done in this case.
Actually, this operation has ended and is no longer valid. This was one of the Weekly Challenges that had a time limit. I know this must be very upsetting as you were very keen to access it. Had there been any way of getting you the Commendation pack for Operation Goliath. I would have certainly done that for you.
Nevertheless, I am glad to tell you that we do run such Weekly Challenges time regularly and hence you still have a fair chance to win something again. Please visit our EA site to get the latest updates about upcoming weekly challenges.
Electronic Arts believes in offering exceptional service to our customers. We explore all the possibilities in doing so. However, we apologize for the disappointment. Please get back to us in case of any questions. You may also check out our online assistance here http://help.ea.com/
Regards,
[REDACTED]
Electronic Arts – World Wide Customer Experience
Modifié par Rhennessa, 10 juin 2012 - 05:21 .
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