80 réponses à ce sujet

[Gantradies Dracos]

well, unfortunately i keep getting indian guys working off a list who ask me if i am playing mass effect 3 ON MY SMEGGING IPHONE! phone support seems to be disabled in Australia

[swinte]

Hm, just noticed that even after the rep fixed my multiplayer I can no longer resume my single player game. It just shows "New game." Anyone else having this same problem after their multiplayer was fixed? Granted, I beat the game weeks ago but if/when they fix the ending I'd like to try it out.

Modifié par swinte, 14 juin 2012 - 02:05 .

[Cygis]

Kennible wrote...

Cygis wrote...

Origin Live Chat Support fixed this in some five minutes for me. Seems to be a problem with game serials.

what game serials or DLC was causing the problem?

The game serial itself it seems. The support guy replaced my old serial with a new one. That worked for me.

[wunjilau]

EA phone support called me and fixed it, using the serial number technique mentioned above. They also deleted all the extra Commendation Packs that caused the problem in the first place.
And then I opened my Commendation Pack, and Valiant III. So, it's a good day.

[JasmoVT]

OK so I have this problem and it does not relate to Commendation Packs because I have none. Is EA serious that the only solution for this is for every single game owner to call support individual and get a new code. That is simply insane

[Daforth]

Problem solved! After three tries and a half-hour discussion Origin Live Chat support gave me a new code for the game and after redeeming it all is good. So on PC, anyone has the problem, contact support by Origin Live Chat. I recommend to link this topic, it makes the process shorter

[Covenant-R]

I'm into my 6th try with live support, and they all have the same script and all promise that the last action thats one I havent tried requires a origin restart(which will close the chat window) will solve the problem.

Crosses fingers for somebody that can actually help this time...

[Snakecatcher]

Tech support, changing code, resetting origin all didn't work for me. Now I have to wait 4 to 5 days for the "expert team" to fix my account

[Sturmjager]

I have not been able to access online since the patch. I have spoken with EA tech support for an hour (no results). I sent an email to conact@bioware.com with no reply. I sent a private message to Thomas Abram. We'll see what happens. I am not happy with the level of technical support, but there's not apparently much I can do except post on this forum.

[Gantradies Dracos]

ea just got back to me. gave them my serials. lets see how long it take them to fix this

[nevyn2k1]

They tried giving me a new serial, I uninstalled, reinstalled, still same thing.

[Kennible]

omg....this is getting real annoying

[Gantradies Dracos]

Hello *****,

Thank you for Contacting Electronic Arts.

I understand your unhappiness with this incident and having experience to play the game online. Please let me clarify that there is no online pass code for PC to access and if you still getting an error then try to go through the given below link to know more about the online pass code issue.

https://help.ea.com/...h-code-do-i-use

However you can use your 20 digit alphanumerical code to unlock the multiplayer mode of the game and redeem the DLCs.

Should you have any further questions, please take a moment to review our Knowledge Base site at http://help.ea.com or do let us know.

Sincerely,
Kapil
Electronic Arts – World Wide Customer Experience.

*sighs* looks like i am going to have to use small words again..

[Gantradies Dracos]

just a request, could someone summerise the approaches that have worked to fix this problem, both in the past, and during this most recent outbreak? if we have a list of possible solutions in one place to suggest to ea, things might go a bit faster

[Sturmjager]

PROBLEM SOLUTION:
The "online pass required to access online features" issue has been confirmed to be caused by an error with too many commendation packs/victory packs (referred to by EA as "entitlements") being given to a particular account. This was my issue.

I called EA a second time (the first rep didn't know how to solve this). Madison solved my problem. He literally deleted my old product key and had to give me a new product key, DLC key, etc. Once I logged back in, I was able to get my entitlements (DLC, victory and commendation pack). I did not seem to have lost any of my unlocks.

There is a note in my account attesting to the fact that he had to assign me a new product key, because now the keys that are printed on my N7 Collector's Pack inserts are invalid (they were borked).

If you are having a similar problem, call EA Help at 1-866-543-5435. If you don't get Madison or a knowledgeable tech, tell them that they need to check if there are too many entitlements allocated to your account, and that they need to provide you with a new product key (make sure they give you an equivalent one), delete the excessive entitlements, and provide you with the proper ones (if you participated in the weekend events).

Good luck!

Case closed; problem solved.

[Snakecatcher]

I guess I just need to get Madison to work on my account because everyone else eventually gave up and referred my case to the "expert team".

[Snakecatcher]

Thanks Sturmjager, I called the number you mentioned. I didn't get Madison but I did get Jennifer and she was able to fix it. The problem was three codes assigned to my account. Four guys tried but failed to fix my account. Girl power all the way and she plays ME3 multiplayer too!

[nevyn2k1]

supposedly I had the multiple packs on my account, He removed them, gave me a new key, but I still have the issue. Calling again to try for these two gals.

[nevyn2k1]

called back a day later, spoke with a gentlemen that told me that there was a bit more involved than just swapping keys. He did whatever it was and now my account is working.

I think whoever is still having problems should call in, since it appears that most of the support team now knows what to do for the problem.

[Sturmjager]

Glad to hear people are able to get back into the fray. Those Primes aren't going to kill themselves!

[Gantradies Dracos]

slight problem. i live in australia. anyone know what number i should call to avoid international dialing?

[Gantradies Dracos]

nevermind. looks like ea australia is too cheep to keep staff on over the weekend

[Gantradies Dracos]

ok, anyone know what prefixes i should use to be able to dial the above number from australia? to hell with my phone bill, i just want to get this fixed

[Gantradies Dracos]

Hello *****,

Thank you for writing back to us at Electronic Arts.

Thank you for your kind words, it’s truly motivating. It’s great to know that the issue you were facing with the game play due to stooped game has been resolved now. We are glad that we were able to assist you. Please do let us know if you need any further assistance. Please let us know if there is anything else needed.

It was wonderful assisting you. Electronic Arts expresses gratitude for your interest and co-operation. Please feel free to get in touch with us anytime. To know more about our online knowledge-base, please visit: http://help.ea.com/

Regards,
Raj
Electronic Arts – World Wide Customer Experience
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[Fafologon]

How can i access to Origin Live Support?

On the EA help site i only get the Mail option...