After losing aroung 90k in credits the last two days, I was referref by EA Support to the forums as this is an "in-game" problem and they cannot assist.
I have seen this is a problem that persists and have decided to indeed make a post. This is unrelated to th faild pack purchase glitch, as I have now more than once returned from a successful match only to realize that the credits due have either not been awarded or have been awarded but then disappear.
As advised by Thomas Abraham in a similar post, I have sent an e-mail to me3mpcheaters, believing that they can assist in this regard. I have yet to hear from them, but I hope that I will soon. I will post an update if it is successful.
This is super frustrating, to finish a gold and lost your 75k. <_<
Lost Credits
Débuté par
sh4d0w_d4nc3r
, juin 13 2012 12:12
Retour en haut
#2
Posté 13 juin 2012 - 12:14
sh4d0w_d4nc3r
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If you are having or have had similar problems, please add your post.
#3
Posté 22 juin 2012 - 05:07
Original_Moddchip
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- Members
- 4 messages
I lost over 500k in credits after the lastest patch. I was finally given the brush off by EA's technical support. Her is the lat chat session:
You are now ready to chat with Mohd.
Mohd: Thanks for contacting EA Help! My name is Mohd how may I help you?
you: I am checking in on the status of your investigation of my account.
Mohd: Please elaborate your issue so that I can help you better.
you: it would easier to check my account. here is my email address: songoku1972@comcast.net
you: This has been going on for three weeks now...
Mohd: May I please know what investigation was going on so that I can focus my attention on that?
you: After the last patch was released i lost over 500k credits missing.
Mohd: Jean, this is your in-game loss, and I must say, we will not be able to fullfill that loss from our end, So I suggest you to please post this to our Official forum so that you can get help from our developers.
Mohd: The link to the Forum I can provide.
you: Ok. i'm not going to yell at you but this is my sixth chat with no anwsers. Could you please give me a contact information for your manager?
Mohd: I understand your concern Jean, I just contacted our supervisor, and according to him, since we don't have the access to add the credits to the account, we really apologize for the inability to help you in this case
you: Well, the last chat i was told that you would be contacting thc console experts.
Mohd: I apologize for the inconvenience caused to you in this case Jean.
Mohd: but believe me had it been possible, I would have surely done it for you.
you: done what?
Mohd: Added the credits to your account.
you: Well what now? It has been like two or three weeks now and no progress...
Mohd: I suggest you to post this to Bioware forums
Mohd: And they will be able to help you.
you: No. that is not good enough. I demand contact information, not some generic post.
you: I am tired of waiting with no results...
Mohd: I understand that Jean, but try to understand had it been possible I would have provided you the exact contact datails.
Mohd: But I am sure you will be contacted soon.
Mohd: as game developers visit the forum for such problems more ofen.
Mohd: *often.
you: No. I i want contact information...
you: i am tired of being ignored
Mohd: Okay, I am transferring this chat to our supervisor.
you: Thank you...
Please wait while we set up your chat session with Siddharth.
You are now ready to chat with Siddharth.
Siddharth: Hi, my name is Siddharth and i'm the floor supervisor. How may I help you today?
you: seriously, Mohd did not infrom you...
Siddharth: You updated the game and 500k credits were lost.
you: correct...
Siddharth: As per the information provided to you. Please post this on forums so that the developers will take a look into your issue and reply with the resolution.
Siddharth: Or, else contact the bioware support.
you: So after three weeks of promises by you are washing your hands of this problem?
Siddharth: I apologize for the delay in the resolution. However, its not really in our hands to get you the lost credits.
you: Then please provide me with contact information on who can. Not some random forum post.
Siddharth: It's only the developers who can get the issue resolved for you.
Siddharth: There is no direct contact for the developers. You are required to post this on forums.
you: Then why did your stance change now? Why was i not told this 3 weeks ago?
Siddharth: I apologize for this. However, request you to please post it on forums
Siddharth: Thank you for contacting EA. Is there anything else I can help you with today?
Siddharth: If you need help with anything else, please feel free to contact us anytime!
The chat session has ended. Please contact us again if you need further help.
You are not currently in a chat session.
You are now ready to chat with Mohd.
Mohd: Thanks for contacting EA Help! My name is Mohd how may I help you?
you: I am checking in on the status of your investigation of my account.
Mohd: Please elaborate your issue so that I can help you better.
you: it would easier to check my account. here is my email address: songoku1972@comcast.net
you: This has been going on for three weeks now...
Mohd: May I please know what investigation was going on so that I can focus my attention on that?
you: After the last patch was released i lost over 500k credits missing.
Mohd: Jean, this is your in-game loss, and I must say, we will not be able to fullfill that loss from our end, So I suggest you to please post this to our Official forum so that you can get help from our developers.
Mohd: The link to the Forum I can provide.
you: Ok. i'm not going to yell at you but this is my sixth chat with no anwsers. Could you please give me a contact information for your manager?
Mohd: I understand your concern Jean, I just contacted our supervisor, and according to him, since we don't have the access to add the credits to the account, we really apologize for the inability to help you in this case
you: Well, the last chat i was told that you would be contacting thc console experts.
Mohd: I apologize for the inconvenience caused to you in this case Jean.
Mohd: but believe me had it been possible, I would have surely done it for you.
you: done what?
Mohd: Added the credits to your account.
you: Well what now? It has been like two or three weeks now and no progress...
Mohd: I suggest you to post this to Bioware forums
Mohd: And they will be able to help you.
you: No. that is not good enough. I demand contact information, not some generic post.
you: I am tired of waiting with no results...
Mohd: I understand that Jean, but try to understand had it been possible I would have provided you the exact contact datails.
Mohd: But I am sure you will be contacted soon.
Mohd: as game developers visit the forum for such problems more ofen.
Mohd: *often.
you: No. I i want contact information...
you: i am tired of being ignored
Mohd: Okay, I am transferring this chat to our supervisor.
you: Thank you...
Please wait while we set up your chat session with Siddharth.
You are now ready to chat with Siddharth.
Siddharth: Hi, my name is Siddharth and i'm the floor supervisor. How may I help you today?
you: seriously, Mohd did not infrom you...
Siddharth: You updated the game and 500k credits were lost.
you: correct...
Siddharth: As per the information provided to you. Please post this on forums so that the developers will take a look into your issue and reply with the resolution.
Siddharth: Or, else contact the bioware support.
you: So after three weeks of promises by you are washing your hands of this problem?
Siddharth: I apologize for the delay in the resolution. However, its not really in our hands to get you the lost credits.
you: Then please provide me with contact information on who can. Not some random forum post.
Siddharth: It's only the developers who can get the issue resolved for you.
Siddharth: There is no direct contact for the developers. You are required to post this on forums.
you: Then why did your stance change now? Why was i not told this 3 weeks ago?
Siddharth: I apologize for this. However, request you to please post it on forums
Siddharth: Thank you for contacting EA. Is there anything else I can help you with today?
Siddharth: If you need help with anything else, please feel free to contact us anytime!
The chat session has ended. Please contact us again if you need further help.
You are not currently in a chat session.
#4
Posté 22 juin 2012 - 05:11
Original_Moddchip
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- Members
- 4 messages
I lost over 500k in credits after the lastest patch. I was finally given the brush off by EA's technical support. Her is the lat chat session:
You are now ready to chat with Mohd.
Mohd: Thanks for contacting EA Help! My name is Mohd how may I help you?
you: I am checking in on the status of your investigation of my account.
Mohd: Please elaborate your issue so that I can help you better.
you: it would easier to check my account. here is my email address: songoku1972@comcast.net
you: This has been going on for three weeks now...
Mohd: May I please know what investigation was going on so that I can focus my attention on that?
you: After the last patch was released i lost over 500k credits missing.
Mohd: Jean, this is your in-game loss, and I must say, we will not be able to fullfill that loss from our end, So I suggest you to please post this to our Official forum so that you can get help from our developers.
Mohd: The link to the Forum I can provide.
you: Ok. i'm not going to yell at you but this is my sixth chat with no anwsers. Could you please give me a contact information for your manager?
Mohd: I understand your concern Jean, I just contacted our supervisor, and according to him, since we don't have the access to add the credits to the account, we really apologize for the inability to help you in this case
you: Well, the last chat i was told that you would be contacting thc console experts.
Mohd: I apologize for the inconvenience caused to you in this case Jean.
Mohd: but believe me had it been possible, I would have surely done it for you.
you: done what?
Mohd: Added the credits to your account.
you: Well what now? It has been like two or three weeks now and no progress...
Mohd: I suggest you to post this to Bioware forums
Mohd: And they will be able to help you.
you: No. that is not good enough. I demand contact information, not some generic post.
you: I am tired of waiting with no results...
Mohd: I understand that Jean, but try to understand had it been possible I would have provided you the exact contact datails.
Mohd: But I am sure you will be contacted soon.
Mohd: as game developers visit the forum for such problems more ofen.
Mohd: *often.
you: No. I i want contact information...
you: i am tired of being ignored
Mohd: Okay, I am transferring this chat to our supervisor.
you: Thank you...
Please wait while we set up your chat session with Siddharth.
You are now ready to chat with Siddharth.
Siddharth: Hi, my name is Siddharth and i'm the floor supervisor. How may I help you today?
you: seriously, Mohd did not infrom you...
Siddharth: You updated the game and 500k credits were lost.
you: correct...
Siddharth: As per the information provided to you. Please post this on forums so that the developers will take a look into your issue and reply with the resolution.
Siddharth: Or, else contact the bioware support.
you: So after three weeks of promises by you are washing your hands of this problem?
Siddharth: I apologize for the delay in the resolution. However, its not really in our hands to get you the lost credits.
you: Then please provide me with contact information on who can. Not some random forum post.
Siddharth: It's only the developers who can get the issue resolved for you.
Siddharth: There is no direct contact for the developers. You are required to post this on forums.
you: Then why did your stance change now? Why was i not told this 3 weeks ago?
Siddharth: I apologize for this. However, request you to please post it on forums
Siddharth: Thank you for contacting EA. Is there anything else I can help you with today?
Siddharth: If you need help with anything else, please feel free to contact us anytime!
The chat session has ended. Please contact us again if you need further help.
You are not currently in a chat session.
You are now ready to chat with Mohd.
Mohd: Thanks for contacting EA Help! My name is Mohd how may I help you?
you: I am checking in on the status of your investigation of my account.
Mohd: Please elaborate your issue so that I can help you better.
you: it would easier to check my account. here is my email address: songoku1972@comcast.net
you: This has been going on for three weeks now...
Mohd: May I please know what investigation was going on so that I can focus my attention on that?
you: After the last patch was released i lost over 500k credits missing.
Mohd: Jean, this is your in-game loss, and I must say, we will not be able to fullfill that loss from our end, So I suggest you to please post this to our Official forum so that you can get help from our developers.
Mohd: The link to the Forum I can provide.
you: Ok. i'm not going to yell at you but this is my sixth chat with no anwsers. Could you please give me a contact information for your manager?
Mohd: I understand your concern Jean, I just contacted our supervisor, and according to him, since we don't have the access to add the credits to the account, we really apologize for the inability to help you in this case
you: Well, the last chat i was told that you would be contacting thc console experts.
Mohd: I apologize for the inconvenience caused to you in this case Jean.
Mohd: but believe me had it been possible, I would have surely done it for you.
you: done what?
Mohd: Added the credits to your account.
you: Well what now? It has been like two or three weeks now and no progress...
Mohd: I suggest you to post this to Bioware forums
Mohd: And they will be able to help you.
you: No. that is not good enough. I demand contact information, not some generic post.
you: I am tired of waiting with no results...
Mohd: I understand that Jean, but try to understand had it been possible I would have provided you the exact contact datails.
Mohd: But I am sure you will be contacted soon.
Mohd: as game developers visit the forum for such problems more ofen.
Mohd: *often.
you: No. I i want contact information...
you: i am tired of being ignored
Mohd: Okay, I am transferring this chat to our supervisor.
you: Thank you...
Please wait while we set up your chat session with Siddharth.
You are now ready to chat with Siddharth.
Siddharth: Hi, my name is Siddharth and i'm the floor supervisor. How may I help you today?
you: seriously, Mohd did not infrom you...
Siddharth: You updated the game and 500k credits were lost.
you: correct...
Siddharth: As per the information provided to you. Please post this on forums so that the developers will take a look into your issue and reply with the resolution.
Siddharth: Or, else contact the bioware support.
you: So after three weeks of promises by you are washing your hands of this problem?
Siddharth: I apologize for the delay in the resolution. However, its not really in our hands to get you the lost credits.
you: Then please provide me with contact information on who can. Not some random forum post.
Siddharth: It's only the developers who can get the issue resolved for you.
Siddharth: There is no direct contact for the developers. You are required to post this on forums.
you: Then why did your stance change now? Why was i not told this 3 weeks ago?
Siddharth: I apologize for this. However, request you to please post it on forums
Siddharth: Thank you for contacting EA. Is there anything else I can help you with today?
Siddharth: If you need help with anything else, please feel free to contact us anytime!
The chat session has ended. Please contact us again if you need further help.
You are not currently in a chat session.
#5
Posté 22 juin 2012 - 02:47
Creepy Turtle
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- Members
- 20 messages
Get use to it that's how both EA and Bioware work.
They only want the money and don't care about those who buy the games.
I have been going round and round with EA trying to get my 800k credits back for the last 5 weeks.
#1 the first guy just stopped responding
#2 the 2nd guy after a few emails said "I am escalating your concern to the higher department and to wait 24 to 48 hours and they would contact me" I was never contacted by this so called higher department.
#3 The 4rd guy does the only thing he can manage to and that's to copy and paste his list of answers and excuses. However this one managed to reply back but with anopther copy and paste reply.
This is the reply that really floored me
I want to get you an effective resolution so that going to escalate this issue to higher department. Our senior team is well equipped to handle such issues and I’m confident we’ll solve the issue and suggest alternatives.
Due to a back log of contacts, the current estimated time for response is 1 – 2 weeks. I apologize for the lengthy response time, and we are working diligently to return to an acceptable level of response time. During this time, you may still update your case with additional information that might help us to resolve your issue without causing any additional delay.
#4 This was the last guy the 7th one sent me this 3 days ago.
Thank
you for contacting Electronic Arts again.
I apologize for the inconvenience you experienced. I understand the value of
your time and appreciate your patience and cooperation. However i want to tell
you that you issue has been already transferred to our higher authorities and
they are working on it. however we handle only technical issues and account
related issues.
Please wait for 24-48 hours and when the developers will be able to resolve
your concern they will contact you.
Thank you for your patience.
They only want the money and don't care about those who buy the games.
I have been going round and round with EA trying to get my 800k credits back for the last 5 weeks.
#1 the first guy just stopped responding
#2 the 2nd guy after a few emails said "I am escalating your concern to the higher department and to wait 24 to 48 hours and they would contact me" I was never contacted by this so called higher department.
#3 The 4rd guy does the only thing he can manage to and that's to copy and paste his list of answers and excuses. However this one managed to reply back but with anopther copy and paste reply.
This is the reply that really floored me
I want to get you an effective resolution so that going to escalate this issue to higher department. Our senior team is well equipped to handle such issues and I’m confident we’ll solve the issue and suggest alternatives.
Due to a back log of contacts, the current estimated time for response is 1 – 2 weeks. I apologize for the lengthy response time, and we are working diligently to return to an acceptable level of response time. During this time, you may still update your case with additional information that might help us to resolve your issue without causing any additional delay.
#4 This was the last guy the 7th one sent me this 3 days ago.
Thank
you for contacting Electronic Arts again.
I apologize for the inconvenience you experienced. I understand the value of
your time and appreciate your patience and cooperation. However i want to tell
you that you issue has been already transferred to our higher authorities and
they are working on it. however we handle only technical issues and account
related issues.
Please wait for 24-48 hours and when the developers will be able to resolve
your concern they will contact you.
Thank you for your patience.
#6
Posté 22 juin 2012 - 02:50
Creepy Turtle
-
- Members
- 20 messages
At some point maybe a member of Bioware staff would like to come in and make a statement on why they treat their loyal customers like crap.
#7
Posté 22 juin 2012 - 08:05
sh4d0w_d4nc3r
-
- Members
- 76 messages
If I had a single credit for each time one of them told me "I apologize for the inconvenience you experienced", I wouldn't need them to give me my credits back...
#8
Posté 25 juin 2012 - 09:03
DragonFotch
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- Members
- 10 messages
Just happened to me today.
Here is the Chat log:
Munish: Thanks for contacting EA Help! My name is Munish how may I help you?
Munish: Hello&#*****;Farris
you: Would like to report missing items from a Spectre pack purchase due to lost connection
you: hello
Munish: I apologize for the inconvenience caused. I&#*****;ll do my best to address your concern.&#*****;
you: Small problem. First time it has happened
Munish: Its&#*****;Okay.
Munish: I&#*****;ll do my best to figure it out for you.&#*****;
Munish: May&#*****;I&#*****;have&#*****;the&#*****;name&#*****;of&#*****;items&#*****;you&#*****;have&#*****;missing?
you: I don&#*****;t know. Purchaced pack. Lost connection. Credits gone. No new items.
Munish: Thank you for the clarification.&#*****;
Munish: Would you mind holding for a minute or two while I look into your issue ?&#*****;
you: no prob
Munish: Thanks.
Munish: I&#*****;m still looking into your issue. Thanks for your patience.
Munish: I sincerely apologize for placing you on hold for so long.&#*****;
Munish: May I please have your email address for EA account ?&#*****;
you: dragonfotch@msn.com
Munish: Thank you.&#*****;
Munish: Would you mind holding for a minute or two while I retrieve your account in our database?&#*****;
you: k
Munish: Thank you for waiting. I appreciate your patience.&#*****;
Munish: I&#*****;found&#*****;there&#*****;is&#*****;no&#*****;Spectre pack&#*****;purchase&#*****;from&#*****;your&#*****;ac****.
Munish: account.
Munish: It&#*****;means&#*****;you&#*****;will&#*****;not&#*****;be&#*****;charged,&#*****;
Munish: You&#*****;have&#*****;to&#*****;buy&#*****;it&#*****;again&#*****;to&#*****;get&#*****;items.
you: I just purchased 4 at about 2:10PM (MST) and recived *****.
you: When the connection was lost, I had about 117000credits
you: Going back to the store now, I only have about 54000.
Munish: Okay.
Munish: Please&#*****;Visit&#*****;http://social.bioware.com/
Munish: Regarding&#*****;this&#*****;issue.
you: So I am missing about 60,000 or 1 Spectre Pack.
you: Known issue on the bioware forms?
Munish: I&#*****;am&#*****;sorry&#*****;http://social.bioware.com/ handles these concern.
you: thank you for pointing me in the right direction.
Munish: Is there anything else I can help you with today ?&#*****;
you: nope. thank you.
info: Your chat transcript will be sent to dragonfotch@msn.com at the end of your chat session.
Munish: If you need help with anything else, please feel free to contact us anytime!
Here is the Chat log:
Munish: Thanks for contacting EA Help! My name is Munish how may I help you?
Munish: Hello&#*****;Farris
you: Would like to report missing items from a Spectre pack purchase due to lost connection
you: hello
Munish: I apologize for the inconvenience caused. I&#*****;ll do my best to address your concern.&#*****;
you: Small problem. First time it has happened
Munish: Its&#*****;Okay.
Munish: I&#*****;ll do my best to figure it out for you.&#*****;
Munish: May&#*****;I&#*****;have&#*****;the&#*****;name&#*****;of&#*****;items&#*****;you&#*****;have&#*****;missing?
you: I don&#*****;t know. Purchaced pack. Lost connection. Credits gone. No new items.
Munish: Thank you for the clarification.&#*****;
Munish: Would you mind holding for a minute or two while I look into your issue ?&#*****;
you: no prob
Munish: Thanks.
Munish: I&#*****;m still looking into your issue. Thanks for your patience.
Munish: I sincerely apologize for placing you on hold for so long.&#*****;
Munish: May I please have your email address for EA account ?&#*****;
you: dragonfotch@msn.com
Munish: Thank you.&#*****;
Munish: Would you mind holding for a minute or two while I retrieve your account in our database?&#*****;
you: k
Munish: Thank you for waiting. I appreciate your patience.&#*****;
Munish: I&#*****;found&#*****;there&#*****;is&#*****;no&#*****;Spectre pack&#*****;purchase&#*****;from&#*****;your&#*****;ac****.
Munish: account.
Munish: It&#*****;means&#*****;you&#*****;will&#*****;not&#*****;be&#*****;charged,&#*****;
Munish: You&#*****;have&#*****;to&#*****;buy&#*****;it&#*****;again&#*****;to&#*****;get&#*****;items.
you: I just purchased 4 at about 2:10PM (MST) and recived *****.
you: When the connection was lost, I had about 117000credits
you: Going back to the store now, I only have about 54000.
Munish: Okay.
Munish: Please&#*****;Visit&#*****;http://social.bioware.com/
Munish: Regarding&#*****;this&#*****;issue.
you: So I am missing about 60,000 or 1 Spectre Pack.
you: Known issue on the bioware forms?
Munish: I&#*****;am&#*****;sorry&#*****;http://social.bioware.com/ handles these concern.
you: thank you for pointing me in the right direction.
Munish: Is there anything else I can help you with today ?&#*****;
you: nope. thank you.
info: Your chat transcript will be sent to dragonfotch@msn.com at the end of your chat session.
Munish: If you need help with anything else, please feel free to contact us anytime!
