Because of the changes in the head meshes, shaders and textures in ME3, it appears that some ME2 faces are impossible to import accurately. The import process results in an incorrect face, and in most cases it's not possible to get it correct by tweaking it in the CC. This problem seems to mainly affect female faces, but some males also suffer from it.
Even the default female face from ME2 is impossible to get in ME3.
There's a bunch of discussion about the problem further down, but I'll collect examples of these problems here, with pictures and face codes where provided. (There are several more examples in the thread itself, I may not have all here on the front page.)
Some – but not all – of the remaining problems can be resolved by deleting the face code from your ME2 save file prior to importing. If that doesn't work, a more extensive surgery requires manually copying LOD data from a ME2 save into a ME3 save. Even this still leaves some incompatible cases. Hopefully, though, these heuristics can be added to a future version of the importer…until a proper fix is released.
Images Illustrating the Problem
To start, here's my own Eevy Shepard (I can provide face code if someone wants it).
The images are from ME, ME2, and ME3, and from left to right: Squad screen, dialogue animation, and normal gameplay.
../../../uploads_user/303000/302008/195064.jpg
../../../uploads_user/303000/302008/195065.jpg
../../../uploads_user/303000/302008/195066.jpg
The ME3 one is clearly a different 'person'.
Vhalkyrie
ME3 - ME2

==
Here's a fella for a change, QuetzaDrake

==
woodbyte (951.N8I.41L.98P.L1I.15W.1NB.717.F36.586.2G6.577)

The Angry One

ME3:

==
StarAce905-2:
Front:

Side:

^ 733.K1A.115.E8A.JDQ.62Q.WF8.65B.DB5.9D5.2G6.176
===
shenryo1983:
Front:

===
Feanor_II (Sam Shepard):
Front:


^ 332.RFF.JH9.D2I.JJ9.C9C.1NF.13F.PB3.894.572.5
Note: This is a remnant code from an abandoned custom Shepard at the
Lazarus Project screen. However, it is yet another problem with the face
importer that BioWare needs to fix.
Feanor_II (Virgine Shepard):
Front:


^ 743.Q9G.M17.F8A.JDQ.62Q.1DA.711.966.414.6G6.177 Note: Again, remnant (this time default Shepard) code from Lazarus Project screen.
lament.ballad:
Front:

===
kintaro115:
Front:

^ 933.QFP.L61.H81.8QC.61W.9QH.381.GB1.413.6G3.176
===
Julton84

Kolotosa
From ME2 (apologies for the off angle, I didn't have many screens to pick from)

And then into ME3

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brobeeland
ME -> ME2 -> ME3
../../../uploads_user/76000/75804/195157.jpg
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Katherine

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Estelindis

==
Clarian

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Discrepancy

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FRANCESCO84Inn
Anita in ME1
../../../uploads_user/2000000/1999368/187078.jpg
Anita in ME2
../../../uploads_user/2000000/1999368/187248.jpg
Anita in ME3
../../../uploads_user/2000000/1999368/196085.jpg
Barbara ME

Barbara in ME2

ME3

==
Chugster

==
Cazlee

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ObiWan Kenobi87

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txmn1016


==
Prequel

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dridell (including Lazarus-fixed version)

/end of original post by lillitheris
==
And here is my own example.

Mass Effect 2

Mass Effect 3
I used the ME3 PC Demo to do screen captures. My result on PS3 is identical to this.
I would really like a fix to this issue on PS3. Casey Hudson said that I would be able to use my Shepard in ME1 through ME3. I started the series on 360 and then re-created that character in ME2 on PC, then re-created that character in ME2 on PS3 using the face code from the PC version. It should have been an easy transfer into ME3 but I am getting a competely different Shepard. If I can't play as my Shepard, then I simply cannot play ME3 and finish the story I've invested so much time and money into.
Please fix this, Bioware. I have been a fan of yours since Baldur's Gate 1 and I would like to continue supporting your products, but I simply cannot continue being your loyal customer if this is something you allow to happen in your games.
Thanks for any help you can give us on this issue.





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