4 réponses à ce sujet

[LucasShark]

Well: I just tried to redeem a code I got from a friend's new game for one of those cross-over promos... and it says "this code has already been used" whenever Itry to enter it, I know it has not as I watched this thing get opened, and I haven't recieved the DLC.

It is the blood dragon armour set for the Xbox360 version of the game, I'm aware it says "expired" on the card, but I've already talked to 3 seperate people who say they redeemed it with no trouble on this website.

I tried going to EA's worthless help section, but apparently my problem never happens.... EVER!!!!

[PsiFive]

Unfortunately EA Support is all there is to resolve codes that don't work. That you label them worthless for being unable to help and saying this kind of thing never happens just proves the old saying about your mileage may vary, because when I had to contact them about the Cerberus Network activation code not working in my two week old Steam download they more or less said yeah, it happens sometimes, sorry... and then fixed it in a few minutes. Maybe I was just lucky with who I dealt with there, in which case there's little you can do but be persistent with them.

[LucasShark]

PsiFive wrote...

Unfortunately EA Support is all there is to resolve codes that don't work. That you label them worthless for being unable to help and saying this kind of thing never happens just proves the old saying about your mileage may vary, because when I had to contact them about the Cerberus Network activation code not working in my two week old Steam download they more or less said yeah, it happens sometimes, sorry... and then fixed it in a few minutes. Maybe I was just lucky with who I dealt with there, in which case there's little you can do but be persistent with them.

I've been pouring over the "help" website for an  hour now, the DLC/redeem code things I've found so far alre all "how tos" with no "if it isn't working click here" or things of that nature.  I also got to that help menu from the redeem code section, via a link which said to follow it for tech support.

[OBakaSama]

Psi has nailed it on the head. It's an issue only EA support can resolve for you, not one us fellow gamers can help you with (at least not in the way that can directly help you).

Get in contact with EA support again and hopefully you get someone who knows what they are doing. Would also recommend having proof of purchase handy in case they ask for it.

[PsiFive]

I'd add to what OBakaSama says there by saying that the Live Chat service, which is what I used, can be much much better and faster than waiting around on responses to emails. Annoyingly EA doesn't exactly go out of its way to make this easy to find, but in case you haven't tried it yet I've had a look around for you and sussed out how to get there:

• Go to https://help.ea.com/contact-us and click the blue 'Log in to your account' button in the upper right.
• Sign into Origin when prompted using the same log in info you use for the forums. You don't appear to need Origin on your computer for this as I've just done it on a Mac with no EA/BioWare games installed, let alone EA's awful Steam wannabe:blink:. The Live Chat option appears at the bottom but is greyed out.
• In the 'Product' field type Mass Effect 2 and click when the stupid thing guesses that you maybe mean Mass Effect 2. Then select Tech support in the middle and your platform on the right.
• The Live Chat option at the bottom should now become available.

Hope you get it sorted out.