I found art books in a little comic book shop recently and the owner said he had the codes if I bought the books.
I did. I had two more collector rifle codes!
I entered them online, and they successfully redeemed.
I went to my Mass Effect in-game store, and noticed the "Reinforcement Packs" were not there.
I waited and tried everything, even entering the codes again, and nothing would get the packs to appear.
Entering the codes again said, of course, they were used. Due to the fact I used them.
So I went to the EA support chat line and had the opportunity to seek help from someone named Manish.
Enjoy.
I've stared out sensitive information.
------------------------------
You are now ready to chat with Manish.
you: Hello, thank you for taking the time to speak with me.
Manish: Thanks for contacting EA Help! My name is Manish how may I help
you?
you: I'm having a bit of an issue with Mass Effect 3 on the Xbox 360.
Manish: May I have your concern?
Manish: Could you please be more specific about the
issue so that we would try to
find quick resolution ?
you: First let me inform you, My account can be found under *************
you: yes, I can be more specific...
you: My issue is regarding trouble redeeming a couple
"reinforcement packs" that you earn by entering promotional codes
online at bioware.com
Manish: Okay, please.
you: I entered two such codes Friday evening to redeem the two packs,
which contain "Collector Assault Rifles."
you: however, the packs have not yet appeared
you: I've redeemed two similar codes in the past without problem, but
this time they aren't appearing in the in-game store
Manish: May I know from where you made the purchase?
you: The codes aren't exactly bought themselves, they were
promotional give-aways when you preordered mass effect art books
you: known as The Collector Rifle codes, which when entered online at
Bioware.com, would entitle you to redeeming an in-game pack containing the
collector rifle
you: I entered two more such codes friday, and they said the
successfully redeemed online, however the items have no yet appeared in game
you: *not yet appeared
Manish: Okay.
Manish: Let me check if it is available with us.
you: alright
Manish: May I have your gamertag?
you: ****************
you: I was hoping there would be some record of me entering those
codes online Friday night, and something just needed to be refreshed for me to
gain access to those items in-game.
Manish: Alright.
Manish: Would you mind, if I place your chat on hold for couple of
minutes to investigate your case?
you: You can do so, thank you.
Manish: Thank yu.
Manish: you*
you: I'm a major mass effect collector, and I work hard to collect
what I can. Thus I was really looking forward to unlocking these collector
rifles.
you: Take your time.
Manish: Alright.
Manish: I can provide you the code for M55 Argus Rifle.
Manish: Will that okay for you?
you: I was more looking forward to the Collector's Rifle.
you: I did have and enter the codes, but if you cannot help me, then
I understand.
Manish: Okay.
you: Is it not possible to redeem the collector rifles?
Manish: Yes, you can do.
Manish: If you have the code, redeem it.
you: I already had, yet they didn't appear.
you: So you cannot help them appear?
Manish: I am sorry, I couldn't.
you: Alright, thank you for trying.
Manish: If you need help with anything else, please feel free to contact us anytime!
Manish: Thank you for contacting EA. Is there anything else I can help
you with today?
you: I'll accept the code for the M-55 Argus rifle
you: if you're still offering
Manish: Alright.
Manish: ****************************************
Manish: Try this.
you: thank you, I will
you: thank you again for trying to help me
Manish: Okay.
you: have a good day
Manish: You are welcome.
Manish: You too!!
Manish: If you need help with anything else, please feel free to contact us anytime!
you: I will thank you
you: bye
Your chat session has ended.
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Okay, so obviously I didn't get what I wanted. I remained polite, of course, and took what I could get, but honestly I was pretty upset and still am.
I want my dang collector rifles!!
Modifié par Aven Phoenix, 19 juin 2012 - 12:36 .
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