47 réponses à ce sujet

[stars.DaNver]

it is translated on the electronic translator, I hope to disassemble it is possible
(the Russian-speaking forum isn't present therefore I write here)
my account (stars-DaN) was banned, for that that on the account there were many credits, and yes I used the Art Monney program for this purpose, but a forum bioware.ru is told that for it don't ban. and so whether I can hope that when be my account will unblock let even having dumped all progress (it there all the same small)?

too most in Russian
а вдруг модератор знает русский, хотя это врятли

мой аккаунт (stars-DaN) был забанен, за то что на счету было много кредитов, и да я использовал программу Art Monney для этого, но форуме bioware.ru сказано что за это не банят. так вот могу ли я надеяться что когда ни будь мой аккаунт разблокируют пусть даже сбросив весь прогресс (он там всеравно маленький)?

[Derek Hollan]

Hi Everyone,

We've identified the issue.  We have a fix in progress and we will post an update once it is deployed.

Cheers

[Grubby_The_Bear]

Derek Hollan wrote...

Hi Everyone,

We've identified the issue.  We have a fix in progress and we will post an update once it is deployed.

Cheers

Thank you very much for letting us know!!

[SlipperyHammer]

Aye, cheers for letting us know

[MCEdge]

I've also been having this issue since Tuesday evening. Any hint of an ETA for the fix?

On Tuesday I opened a Victory pack. I had not received a Commendation pack yet.

I exited multiplayer and ran through the EC to an ending.

After that I tthink I checked for a Comm pack again and didnt see it. In the past exiting the game and rentering on pack release days often causes them to show up. When I reloaded and tried Multiplayer again I ran into the 'redeem/purchase an online pass' thing.

No joy since then. Tried chat and phone with EA/Origin with the only result being told that my case is being elevated. I'm waiting on response to that. Sent an email Thursday to the Bioware admin address but havent gotten a response.

Stumbling onto this thread got me to relax a bit.

[RiotLaFontaine]

For those calling in, make sure you address this as an issue with your Origin account itself, too. Ask them if there are any "anomalies" or discrepancies with your account, especially with login information or content permissions.

[MCEdge]

When I called in they just had me reinstall origin after wiping it from the registry. No luck there. I had read about this issue here while waiting on EA to call me back so I didnt push them to do all the various fixes that people talk about here.

I can wait until the fix bioware says they have comes. Just curious round about when to expect it? Tuesday normal patch day?

[Fyurian2]

Don't know if the problem's been sorted, but I was able to log in as normal today.
Played some multiplayer with a Victory Pack waiting for me (but no comm pack). At least until the game froze, but I was playing nonetheless!

[mekabar77]

Still have the issue, retail N7 edition here. Any news?

[Brothar]

There are a few steps that seem to get this issue fixed for most people, including me.

1. Contact me3accountadmin@bioware.com to ensure your account is in good standing
2. Support will suggest a clean uninstall (revo uninstaller) and a reinstall of the game.
3. If the above didn't work and your account is in good standing have support delete your game from your account and add a new copy with a new Product Code. You will not lose any of your unlocks.
4. Go to C:\\ProgramData\\Electronic Arts\\EA Services\\License (you may need to enable show hidden files in windows explorer). Delete the files with the .dlf extension (they contain the old messed up license).
5. Start the game to activate the new license.

Original thread I found this solution: social.bioware.com/forum/1/topic/344/index/11929834/1

Origin: CanSol
N7: 3k+

[FMT]

Bump,

How far away is this fix. Its driving me nuts this error. Sometimes it will work most of the time it doesnt.

[Pyrominon]

Bump, i am also getting this error. Can confirm that account is in good standing.

[xis3]

Same thing, worked well for 4 months and this morning, tadam, and on both computer i use so not an install problem.

[Stardust Fall]

EDIT: Now the error is gone. I look forward to not having this error pop up and deny me from accessing MP for a few hours.

Modifié par Stardust Fall, 11 juillet 2012 - 01:34 .

[Syn_zH]

Got same problem there but no way, I can't connect to EA servers since 2 months.
Contacting 4 times the live-chat support, and 3 tickets on french support (by mail), without finding a solution... :S

[binatry]

This same issue has happened to me on PC - after wiping out on wave 9, "lost connection to EA online" message appears at lobby; boots me back to the main menu with the "console" button allowing me to connect to EA servers. Clicking on this button eventually gives the the "EA servers are offline screen".

Close and restart game through Origin, and now I get the "Redeem online pass" message on the closed "console" button. Tried 10+ restarts to no avail.

In between the constant mid-match server disconnects, store disconnects, and now this - my ME3 MP experience has been absolutely sub-standard. Where would be the best place to raise a complaint ticket so that Bioware and EA are made aware that they are providing an unacceptably sub-standard service?

Modifié par binatry, 14 juillet 2012 - 04:42 .

[uspresident]

Any updates?
This problem is really testing my limits........
It makes me want to smash my keyboard on my monitor..........

[Syn_zH]

Hi guys !

I finally contact French support and US one for the 10 times each...
I was a little nervous and disapointed, but I get chance probably and an operator who surely already know the problem operate directly on my account without told me what he does exactly...

But now.. magic I can access on my Online services...

Surely a button to push on...

[SasekPOL]

I called EA support and a nice lady told me that she can not do anything about it, and that this ban is imposed from above by Bioware. She said that I should contact on email (that everybody here knows) and try to explain the problem. No use, its 2nd time I got the same message by copy/paste. She also mentioned that she see that I have this ban and has a message to not unbad me. If Bioware will give me the 3rd time the same answer I'll sincerely thank to this company and say farewell and remember not to buy anything from them again.

[Manimal]

From: (Manimal)
Date: Wed, Jul 18, 2012 at 6:39 PM
Subject: RE: Banned in Error
To: "Tse, Ernest" <ernesttse@bioware.com>, (Manimal)

That is unacceptable, Ernest, I did not exploit multiplayer, therefore I should be unbanned.

Please advise,


On Jul 18, 2012 6:27 PM, "Tse, Ernest" <ernesttse@bioware.com> wrote:

Hello,

I have taken a look into your account and can confirm that you have been banned for exploiting multiplayer. Due to how our investigation process is handled, however, I cannot disclose any details. We take cheating very seriously and we have decided that this ban will be permanent.

Regards,

Ernest Tse

From: (Manimal)
Sent: Tuesday, July 17, 2012 10:33 PM
To: ME3 Account Admin - BioWare
Subject: Banned in Error

Help, I have been banned in error.

Please advise,