149 réponses à ce sujet

[ParthianShotX]

InfamousResult wrote...

ParthianShotX wrote...

I wouldn't claim either as "more likely."

I would.

To each their own biases.

[a ViciousFerret]

L.ast L.ife wrote...

Thomas Abram wrote...

Anytime you e-mail me3accountadmin they will ALWAYS review your account and any action done to it.

While I do agree that no system is 100%, (so people should contact the mailing group if they are having issues) I am confident our system is doing a great job.

Could you confirm whether or not remaining in a game with a rocket glitcher, but not reporting them is a bannable offense?  I've been curious for quite a while now and no one has been able to confirm it. 

I'd like to know this too.

Last night I was in a lobby with some rocket cheaters and I sticked around for a few rounds for the credits, but I did not engage in the cheating myself.

[InfamousResult]

Thomas has been known to check back in threads before, but I wouldn't rely on that- there's a lot of threads to watch in BSN. You guys would be better off actually sending him a Private Message and asking.

[AndanteInBlue]

For the record, I do find it a bit disturbing that the ban process is completely opaque, and as is the appeal process. Even when you ask them for a reason, it seems the only message you get is "we looked at it and we think you were cheating", with no additional information or rationale on how they came to that conclusion, and therefore no ability for the accused to defend him/herself. I'm all for banning cheaters. I've reported cheaters.  I applaud Bioware for taking the time to do it. But some transparency in the process wouldn't hurt.

It also seems unfortunately the punishment levels are "nothing", "slap on the wrist" (credit wipe) and "capitol".(perma-ban), with nothing really in between. Credit wipes potentially hurt but depends on whether you've stockpiled credits. Why isn't there a "3 day ban"? (or however many days)

Modifié par AndanteInBlue, 28 juin 2012 - 04:37 .

[jaydubs67]

xtorma wrote...

Yea, prisons are full of innocent people.

Off-topic a bit:  
US prisons are mostly full of guilty people, though they aren't always guilty of exactly the crime they were sentenced for.  "Mostly" may be less than ideal, but it's apparently the best we can do right now.  

Source: defense attorneys who hear the whole story.  They didn't give me the confidential details of specific clients, just an estimate of their client pool.  90-95% of people who get charged are guilty of something, at least in my area.  And most of the actual innocents are not convicted at trial, though some are.  Yes, anecdotal evidence, etc., etc.  But it's from sources that can actually get straight answers from defendants.  

The point in any case is not that there are no innocent people convicted, but that claims that the justice system is this horribly misguided mechanism that locks up mostly non-criminals are simply incorrect.  

[InfamousResult]

AndanteInBlue wrote...

Why isn't there a "3 day ban"? (or however many days)

I'm not sure why it isn't listed in the Sticky ( probably because they didn't think it was necessary, as long as we knew they were punishing people? ) but I have seen people on these forums say that they were banned for a certain amount of days in the game. I'm not sure what the offense was.

I wish I could remember what thread it was in.

[JGDD]

AndanteInBlue wrote...

For the record, I do find it a bit disturbing that the ban process is completely opaque, and as is the appeal process. Even when you ask them for a reason, it seems the only message you get is "we looked at it and we think you were cheating", with no additional information or rationale on how they came to that conclusion, and therefore no ability for the accused to defend him/herself. I'm all for banning cheaters. I've reported cheaters.  I applaud Bioware for taking the time to do it. But some transparency in the process wouldn't hurt.

It also seems unfortunately the punishment levels are "nothing", "slap on the wrist" (credit wipe) and "capitol".(perma-ban), with nothing really in between. Credit wipes potentially hurt but depends on whether you've stockpiled credits. Why isn't there a "3 day ban"? (or however many days)

Better yet - why aren't they informing the potential ban victims they are being investigated? Some people are probably getting marked due to spite and out of the blue they get their account closed. This is a poor system on some levels.

[InfamousResult]

justgimmedudedammit wrote...

Better yet - why aren't they informing the potential ban victims they are being investigated? Some people are probably getting marked due to spite and out of the blue they get their account closed. This is a poor system on some levels.

1. What would it matter? So they can all just send Bioware a message back saying "but I didn't do anything"?

2. You don't get banned just because someone reported you. Even if the report was out of spite, Bioware had to notice some sort of suspicious / illicit activity on your account. They're not baboons. They know people report for no reason, and they know innocent people are going to be under investigation, too. That doesn't mean they slam the banhammer on every one of them. That's why they're under investigation.

[Blind2Society]

I have no comment on this other than, if they are going to ban you from playing a game you paid for they damn well better tell you why.

[Thomas Abram]

justgimmedudedammit wrote...

AndanteInBlue wrote...

For the record, I do find it a bit disturbing that the ban process is completely opaque, and as is the appeal process. Even when you ask them for a reason, it seems the only message you get is "we looked at it and we think you were cheating", with no additional information or rationale on how they came to that conclusion, and therefore no ability for the accused to defend him/herself. I'm all for banning cheaters. I've reported cheaters.  I applaud Bioware for taking the time to do it. But some transparency in the process wouldn't hurt.

It also seems unfortunately the punishment levels are "nothing", "slap on the wrist" (credit wipe) and "capitol".(perma-ban), with nothing really in between. Credit wipes potentially hurt but depends on whether you've stockpiled credits. Why isn't there a "3 day ban"? (or however many days)

Better yet - why aren't they informing the potential ban victims they are being investigated? Some people are probably getting marked due to spite and out of the blue they get their account closed. This is a poor system on some levels.

Our investigations are very thorough and my team investigates hundreds of cases daily. While most of these investigations do not lead to a ban I feel that letting everyone know that we are investigating them would lead to mass paranoia which would trickle into voice chats and forums. That's not something anyone wants.

[InfamousResult]

Blind2Society wrote...

I have no comment on this other than, if they are going to ban you from playing a game you paid for they damn well better tell you why.

Or else.. what?

[Blind2Society]

Thomas Abram wrote...

Our investigations are very thorough and my team investigates hundreds of cases daily. While most of these investigations do not lead to a ban I feel that letting everyone know that we are investigating them would lead to mass paranoia which would trickle into voice chats and forums. That's not something anyone wants.

I have to agree with you and I do believe you guys and gals do your due diligence when invetsigating, however, if you ban someone, you should always tell them why.

Modifié par Blind2Society, 28 juin 2012 - 04:57 .

[CmnDwnWrkn]

AndanteInBlue wrote...

For the record, I do find it a bit disturbing that the ban process is completely opaque, and as is the appeal process. Even when you ask them for a reason, it seems the only message you get is "we looked at it and we think you were cheating", with no additional information or rationale on how they came to that conclusion, and therefore no ability for the accused to defend him/herself. I'm all for banning cheaters. I've reported cheaters.  I applaud Bioware for taking the time to do it. But some transparency in the process wouldn't hurt.

It also seems unfortunately the punishment levels are "nothing", "slap on the wrist" (credit wipe) and "capitol".(perma-ban), with nothing really in between. Credit wipes potentially hurt but depends on whether you've stockpiled credits. Why isn't there a "3 day ban"? (or however many days)

I don't understand why they can't simply inform people why they are being banned.

[Gockey]

[quote]InfamousResult wrote...

When you come onto a forum, and you post about an alteration between you and somebody else, accusing them of doing something wrong- you are opening yourself up for the opinions of other people on the forum. That's what a forum is for. If he didn't want it to be anybody else's business, he shouldn't have posted it in the first place.
[/quote]

Are you kidding me?  Clearly you and I are going to disagree on this completely so I'm going to succinctly state my opinion and why it's contrary.  I've been in the OP's shoes before.  For cheating, for not getting a consumable, for failing to get my slot in a tournament, for a thousand reasons in dozens of games.  I post on the forums to get attention from someone official since the CSR I talked to was an idiot and gave me a copy/paste reply without even addressing the letter I wrote in its entirety.  That's shoddy customer service and it happens all too often.  

The OP didn't post here for you to play Miss Cleo and assume you know what the facts are.  You don't.  So again lose the soapbox and let Bioware figure it out.

[quote]Gockey wrote...

Exploiting that lack of QC isn't right, no argument.  But permabanning a customer who bought your unfinished product is asinine.[/quote]

They aren't banning people for flying away with the Vanguard bug. They aren't banning people who equip the ULM, because it doesn't work. They are banning people for taking advantage of problems that you would honestly have to try to take advantage of before it would be considered exploiting. There is a difference, and it is not asinine. Those people violated their Terms of Service- they lost all ability to call themselves "customers" when they did that.
[/quote]

I shudder to think of you as a Business owner.  Your black and white world would be in for a rude awakening. They are still customers as they still own the product.  If bungie had banned ever banned every Super Jumping exploiter on Halo 2 then the franchise wouldn't have remained as popular as it was.  They took the right approach: it was their fault so they needed to fix it.  Not ban for it.

Let's not even bring up reload cancelling. 

Permabanning a customer (you do understand they are still a  customer right?) for your mistake is asinine.  

[Dynkan Grey_]

Thomas Abram wrote...

justgimmedudedammit wrote...

AndanteInBlue wrote...

For the record, I do find it a bit disturbing that the ban process is completely opaque, and as is the appeal process. Even when you ask them for a reason, it seems the only message you get is "we looked at it and we think you were cheating", with no additional information or rationale on how they came to that conclusion, and therefore no ability for the accused to defend him/herself. I'm all for banning cheaters. I've reported cheaters.  I applaud Bioware for taking the time to do it. But some transparency in the process wouldn't hurt.

It also seems unfortunately the punishment levels are "nothing", "slap on the wrist" (credit wipe) and "capitol".(perma-ban), with nothing really in between. Credit wipes potentially hurt but depends on whether you've stockpiled credits. Why isn't there a "3 day ban"? (or however many days)

Better yet - why aren't they informing the potential ban victims they are being investigated? Some people are probably getting marked due to spite and out of the blue they get their account closed. This is a poor system on some levels.

Our investigations are very thorough and my team investigates hundreds of cases daily. While most of these investigations do not lead to a ban I feel that letting everyone know that we are investigating them would lead to mass paranoia which would trickle into voice chats and forums. That's not something anyone wants.

But letting those who were banned the reasons for it would be great. Anyway, it is better than an automatic message  (which is proved by MindAssassin a page ago).

[Thomas Abram]

Ghostknife72 wrote...

Agreed.  However, can Bioware please clarify their position on the rocket glitch soon? 

More and more people are walking into lobbies (or games in progress) with Rocket Glitchers.  I already reported two this week now.  They are becoming hard to avoid in any public game.  Just an FYI.  Thank you.

Quickly off topic here. We have made our position clear:

Using the infinite rocket glitch is against the cheating policies and procedures and can get you banned.

Playing with people who rocket glitch, as long as you aren't aware before the fact, is okay at this time.

[MindAssassin]

Thomas Abram wrote...

Our investigations are very thorough and my team investigates hundreds of cases daily. While most of these investigations do not lead to a ban I feel that letting everyone know that we are investigating them would lead to mass paranoia which would trickle into voice chats and forums. That's not something anyone wants.

The fact that innocent players are being permanently banned may lead to that outcome anyway.  I'm reaching the end of my rope with the appeals processes available to me.  When I feel I have no other choice, well, as Garrus put it, "Shout long enough and eventually somebody will come over and see what all the fuss is about." 

I love what Bioware did with the Mass Effect series, and I put in probably close to 1000 hours into the multiplayer.  I have never cheated and never will.  And if I don't get reinstated, I'm going to make sure as much as the gaming community as I can reach knows that under the gloss is a practice that is harming legitimate gamers.

[The fool you should have eaten]

If anyone does PM a Bioware employee asking about what is bannable regarding the rocket glitch, please post the response here. I was in a lobby with a glitcher and was more put off by how hard it was to actually play than the fact that they were glitching itself. The place to report is stickied at the the top of this forum right?

Post addressed, thank you!

Modifié par The fool you should have eaten, 28 juin 2012 - 05:07 .

[msngae]

InfamousResult wrote...

Blind2Society wrote...

I have no comment on this other than, if they are going to ban you from playing a game you paid for they damn well better tell you why.

Or else.. what?

Or else he might have a right to a refund per the EULA?

[InfamousResult]

Gockey wrote...

I post on the forums to get attention from someone official

They have a full list of staff at the bottom of the page. You message them if you want their attention.
That was obviously not the OP's intent, especially if you read the first post. It was addressed to the forum.

2x moot point combo.

Gockey wrote...

Permabanning a customer (you do understand they are still a  customer right?) for your mistake is asinine. 

They aren't permabanning customers for a mistake that they, Bioware, made. They're permabanning customers because those customers did something wrong. Bioware is still under the scrutiny of their customers, but that doesn't mean that cheaters get off scott-free. They deserve what they get.

[DeathIsHere]

InfamousResult wrote...

Gockey wrote...

Oh please.  You don't know the OP so climb down off your soapbox.  It's none of my business or yours if he did it or not.  Let Bioware sort that out.

When you come onto a forum, and you post about an alteration between you and somebody else, accusing them of doing something wrong- you are opening yourself up for the opinions of other people on the forum. That's what a forum is for. If he didn't want it to be anybody else's business, he shouldn't have posted it in the first place.

So that gives you instant right to immediately call him guilty on something you know absolutely nothing about? You're crying about him being a liar but you don't even know if he did it or not. He says he didn't, Bioware hasn't made an official statement on it (his ban could have been a mistake, we don't know) so you jumping on his case for it before all the facts are out is just ridiculous. Imagine yourself in the same situation. Would you be upset? Would you post on the forum about it, where you could probably get some advice? There's no good reason to believe he's lying from the evidence we have. Everybody has a right to an opinion, but you're just coming off as self righteous imo. Kicking somebody while they're down to bring more negativity, as opposed to ya;know, actually helping the guy out.

[Gockey]

InfamousResult wrote...
*Snip*

Context is for cool kids.  

And again, you imply that you know what the OP is thinking.  I see nowhere in the OP a direct quote that this is addressed to the forum.  

Miss Cleo called.  She said your embarrassing her.

Modifié par Gockey, 28 juin 2012 - 05:14 .