149 réponses à ce sujet

[InfamousResult]

msngae wrote...

Or else he might have a right to a refund per the EULA?

Not really. Violating the Terms of Service terminates any rights you had per EULA.

[CmnDwnWrkn]

InfamousResult wrote...

Gockey wrote...

I post on the forums to get attention from someone official

They have a full list of staff at the bottom of the page. You message them if you want their attention.
That was obviously not the OP's intent, especially if you read the first post. It was addressed to the forum.

2x moot point combo.

Gockey wrote...

Permabanning a customer (you do understand they are still a  customer right?) for your mistake is asinine. 

They aren't permabanning customers for a mistake that they, Bioware, made. They're permabanning customers because those customers did something wrong. Bioware is still under the scrutiny of their customers, but that doesn't mean that cheaters get off scott-free. They deserve what they get.

So you don't find it odd that they can't even inform him of the reason for which he was banned?

[zeal.assassin]

Thomas Abram wrote...

Quickly off topic here. We have made our position clear:

Using the infinite rocket glitch is against the cheating policies and procedures and can get you banned.

Playing with people who rocket glitch, as long as you aren't aware before the fact, is okay at this time.

How can you guys tell if people "aren't aware before the fact" that someone is rocket glitching?

[DeathIsHere]

zeal.assassin wrote...

Thomas Abram wrote...

Quickly off topic here. We have made our position clear:

Using the infinite rocket glitch is against the cheating policies and procedures and can get you banned.

Playing with people who rocket glitch, as long as you aren't aware before the fact, is okay at this time.

How can you guys tell if people "aren't aware before the fact" that someone is rocket glitching?

Playing two games in a row with the person would be one way, I'd guess.

[CmnDwnWrkn]

zeal.assassin wrote...

Thomas Abram wrote...

Quickly off topic here. We have made our position clear:

Using the infinite rocket glitch is against the cheating policies and procedures and can get you banned.

Playing with people who rocket glitch, as long as you aren't aware before the fact, is okay at this time.

How can you guys tell if people "aren't aware before the fact" that someone is rocket glitching?

I was wondering the same thing.  Maybe it means you shouldn't play more than one match with them?

[InfamousResult]

Gockey wrote...

Context is for cool kids.  

And again, you imply that you know what the OP is thinking.  I see nowhere in the OP a direct quote that this is addressed to the forum.  

Miss Cleo called.  She said your embarrassing her.

I never pulled anything from your posts that would have granted them any context- I snip quotes to cut down on quote towers.

I see nowhere in the OP a direct quote that this is addressed to Bioware, either.

However, answer me this: Why would Bioware need to know all this, when they already know all this? He contacted them, he got a response. He made a post, saying "The morale is that no one is safe – if you don’t use cheats there is no guarantee you will not be banned. You are reported –  it is investigated  – you are banned."

What interest is that to anyone but forum users? Honestly, the original post is just a vent to the forum because he got banned. It wasn't an appeal. It wasn't a message to Bioware, asking for clarification. It was a vent.

This is still a forum. We will still give our opinions on matters. Won't stop. Sorry.

[InfamousResult]

CmnDwnWrkn wrote...

So you don't find it odd that they can't even inform him of the reason for which he was banned?

"Can't" implies they wouldn't have been able to.

"Don't need to" is much more accurate.

And no, I don't find that odd at all. They're busy people.

[QCteamkill]

zeal.assassin wrote...

Thomas Abram wrote...

Quickly off topic here. We have made our position clear:

Using the infinite rocket glitch is against the cheating policies and procedures and can get you banned.

Playing with people who rocket glitch, as long as you aren't aware before the fact, is okay at this time.

How can you guys tell if people "aren't aware before the fact" that someone is rocket glitching?

If you play 10 games in a row with the cheater, withou leaving the lobby or reporting anything, obviously.

[msngae]

InfamousResult wrote...

msngae wrote...

Or else he might have a right to a refund per the EULA?

Not really. Violating the Terms of Service terminates any rights you had per EULA.

Assuming he did violate the EULA. Given the lack of data, I would not assume flat out that he has done so, particularly considering that errors have been made before. A clarification as to what rule they have violated would certainly help with this regard.

Although reading the EA ToS tells me that the OP should probably contact EA support instead of posting on the forum.

[Ramsutin]

QCteamkill wrote...

zeal.assassin wrote...

Thomas Abram wrote...

Quickly off topic here. We have made our position clear:

Using the infinite rocket glitch is against the cheating policies and procedures and can get you banned.

Playing with people who rocket glitch, as long as you aren't aware before the fact, is okay at this time.

How can you guys tell if people "aren't aware before the fact" that someone is rocket glitching?

If you play 10 games in a row with the cheater, withou leaving the lobby or reporting anything, obviously.

Maybe I just wan't paying attention that he used 5 missiles per wave?

[BLY78NOR]

i think i read somewhere that falling trough the map in FBW is a banable offense so careful you don't die in the wrong spot. With the join game in progress being about 50% of the time now you could easily end up in game where someone is glitching

Personally i am tired of walking on eggshells in fear of accidentally ending up in the wrong game or dying in the wrong spot. Bioware needs to be crystal clear about where they draw the line between being victim of glitches or intentionally exploiting them

[Hellfire257]

Innocent until proven guilty.

[InfamousResult]

msngae wrote...

Assuming he did violate the EULA. Given the lack of data, I would not assume flat out that he has done so, particularly considering that errors have been made before. A clarification as to what rule they have violated would certainly help with this regard.

Although reading the EA ToS tells me that the OP should probably contact EA support instead of posting on the forum.

Let me put it in "ugly truth" terms, and just cut to the absolute chase, then:

The EULA is reliant on the Terms of Service being valid, and agreed to. If at any time, either party terminates the Terms of Service, the EULA is void. You may terminate the Terms of Service by cheating, or EA/Bioware may terminate the Terms of Service for whatever reason they want. You gave them that right when you signed the ToS. We all did.

Which means that, no matter what, once you're banned.. They don't owe you anything.

And while I don't believe they would actually sink so low as to pull that card, and in fact that clause was included to keep sue-happy Sallys from draining them of their every penny, that's simply what it means: If you are banned, you do not have the right to a refund.

I'm no legal chieftain, so if somebody wants to quote the ToS or EULA and prove me wrong, feel free. But that seems to be the gist of the partnership both documents share.

[Thomas Abram]

BLY78NOR wrote...

i think i read somewhere that falling trough the map in FBW is a banable offense so careful you don't die in the wrong spot. With the join game in progress being about 50% of the time now you could easily end up in game where someone is glitching

Personally i am tired of walking on eggshells in fear of accidentally ending up in the wrong game or dying in the wrong spot. Bioware needs to be crystal clear about where they draw the line between being victim of glitches or intentionally exploiting them

We are very clear. When we investigate these reports unless we have evidence that a person specifically abused a glitch, they are not banned.

Heck, I've fallen through the world once or twice at work, I hope I don't get banned

[L.ast L.ife]

Thomas Abram wrote...

Ghostknife72 wrote...

Agreed. However, can Bioware please clarify their position on the rocket glitch soon?

More and more people are walking into lobbies (or games in progress) with Rocket Glitchers. I already reported two this week now. They are becoming hard to avoid in any public game. Just an FYI. Thank you.

Quickly off topic here. We have made our position clear:

Using the infinite rocket glitch is against the cheating policies and procedures and can get you banned.

Playing with people who rocket glitch, as long as you aren't aware before the fact, is okay at this time.

...I'm still a little confused. I assume you mean joining or hosting a single game with a rocket glitcher then leaving entirely is fine. What about people like me who have reported in the past and left games in progress entirely? I don't want to lose my equipment nor do I want remaining in the game to be considered a flaggable offense against my account.

I'd assume those who remain in the lobby for another game are going to be banned by association regardless of reporting. Any clarification on this would be appreciated. Thanks for answer the question in the first place, but it sort of left more unanswered questions than anything else in its wake.

[Freskione2]

InfamousResult wrote...

Freskione2 wrote...

You have the right to know

No you don't.

Show me the legal document that says this.

There is no legal document that I know of that says he has the right to know. I was making a general statement  which I should know better to do in these forums as everyone is very black or white here.

I stand corrected.

[QCteamkill]

Freskione2 wrote...

InfamousResult wrote...

Freskione2 wrote...

You have the right to know

No you don't.

Show me the legal document that says this.

There is no legal document that I know of that says he has the right to know. I was making a general statement  which I should know better to do in these forums as everyone is very black or white here.

I stand corrected.

The correct answer should have been: I have no legal obligation to show you that document.

[InfamousResult]

Freskione2 wrote...

There is no legal document that I know of that says he has the right to know. I was making a general statement  which I should know better to do in these forums as everyone is very black or white here.

I stand corrected.

When you're talking about rights and legal issues, everything is written in black and white.

[msngae]

InfamousResult wrote...
The EULA is reliant on the Terms of Service being valid, and agreed to. If at any time, either party terminates the Terms of Service, the EULA is void. You may terminate the Terms of Service by cheating, or EA/Bioware may terminate the Terms of Service for whatever reason they want. You gave them that right when you signed the ToS. We all did.

Which means that, no matter what, once you're banned.. They don't owe you anything.

And while I don't believe they would actually sink so low as to pull that card, and in fact that clause was included to keep sue-happy Sallys from draining them of their every penny, that's simply what it means: If you are banned, you do not have the right to a refund.

Yes, certainly EA/Bioware has the capacity to terminate the ToS for no reason whatsoever, however I do believe that you won't find many legal institutions willing to uphold a ban reason of "N/A" and should it transpire that the ban is actually for no reason and not going to be repealed, he would likely be able to get a refund if he contacts a consumer affairs agency of some variety.

Could just be me being optimistic, natch.

[a ViciousFerret]

Thomas Abram wrote...

Ghostknife72 wrote...

Agreed.  However, can Bioware please clarify their position on the rocket glitch soon? 

More and more people are walking into lobbies (or games in progress) with Rocket Glitchers.  I already reported two this week now.  They are becoming hard to avoid in any public game.  Just an FYI.  Thank you.

Quickly off topic here. We have made our position clear:

Using the infinite rocket glitch is against the cheating policies and procedures and can get you banned.

Playing with people who rocket glitch, as long as you aren't aware before the fact, is okay at this time.

So staying in lobbies with random glitchers after one game is a no-no?

I don't think that's fair, I am not doing anything wrong and the game is unaltered, and I am not getting fast credits (Games with rocket glitchers are still 15 minutes long, which is perfectly doable without cheating)  so it isn't like the credit glitch at all.

Next time I see a rocket glitcher I will leave immedietly though. I don't want to be banned.

[InfamousResult]

msngae wrote...

Yes, certainly EA/Bioware has the capacity to terminate the ToS for no reason whatsoever, however I do believe that you won't find many legal institutions willing to uphold a ban reason of "N/A" and should it transpire that the ban is actually for no reason and not going to be repealed, he would likely be able to get a refund if he contacts a consumer affairs agency of some variety.

Could just be me being optimistic, natch.

I find it hard to believe that to be true when it's a one-time payment for a service of indefinite amount of time ( not a physical product or software ), which the company has the right to stop providing to all players at any point, anyway. Even if it were true, I doubt any legal worker would actually pick the case up.

Modifié par InfamousResult, 28 juin 2012 - 05:51 .

[msngae]

InfamousResult wrote...

I find it hard to believe that to be true when it's a one-time payment for a service of indefinite amount of time ( not a physical product or software ), which the company has the right to stop providing to all players at any point, anyway. Even if it were true, I doubt any legal worker would actually pick the case up.

Most likely, can't hurt to try though, given that the most you're going to waste is time.

And hey, I'm sitting here talking legalese with you on the internet, what's not to say some lawyer with too much time on their hands decides to give it a shot?

[xtorma]

jaydubs67 wrote...

xtorma wrote...

Yea, prisons are full of innocent people.

Off-topic a bit:  
US prisons are mostly full of guilty people, though they aren't always guilty of exactly the crime they were sentenced for.  "Mostly" may be less than ideal, but it's apparently the best we can do right now.  

Source: defense attorneys who hear the whole story.  They didn't give me the confidential details of specific clients, just an estimate of their client pool.  90-95% of people who get charged are guilty of something, at least in my area.  And most of the actual innocents are not convicted at trial, though some are.  Yes, anecdotal evidence, etc., etc.  But it's from sources that can actually get straight answers from defendants.  

The point in any case is not that there are no innocent people convicted, but that claims that the justice system is this horribly misguided mechanism that locks up mostly non-criminals are simply incorrect.  

Bit of sarcasm in my post, but thanks for the info anyway.

[InfamousResult]

msngae wrote...

Most likely, can't hurt to try though, given that the most you're going to waste is time.

And hey, I'm sitting here talking legalese with you on the internet, what's not to say some lawyer with too much time on their hands decides to give it a shot?

Let me put it this way: An online pass is, what, $10? It's not the full price of ME3, either way. Unless that lawyer works pro bono, anybody would lose money over this if they decided to take action against Bioware/EA. You'd probably spend more money in gas just driving to/from the courthouse. You'd end up in the hole over it, and you'd have to watch the big money corporates at their company blow their nose with the $10-bill they're about to hand you, because they were using it as a tissue.

This is all, of course, still assuming that an innocent player got banned, and that Bioware would refuse to lift the ban. Which I still don't believe.

In all, not only do I not believe that those people have a "right" to a refund- I think it'd be pretty dumb to persue one.

[AzureSky899]

I feel for you man, this stuff happens, I'm lucky enough not to get into credit glitch lobby cause I'm host but rocket glitch scares me now, wouldn't rocket glitchers just use rockets non-stop?