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[zhobster]

Yes, I'm being sarcastic.:

Tanuradha : [/b]Thanks for contacting EA Help! My name is Tanuradha how may I help you?
you: [/b]Hi - can't login. Trying to start ME3, and Origin is telling me the password is incorrect.
you: [/b]I tried to change the password. It sent me the validation key. I entereed it, put in new password, and it hung.
Tanuradha : [/b]I'll do my best to fix this for you. 
you: [/b]I am able to login to origin through the web or I wouldn't be able to chat.
(at least 5 minutes goes by)

you: [/b]Hello?
Tanuradha : [/b]Yes
Tanuradha : [/b]Please try to set your status as enable.
you: [/b]Where do I set status? I can't login through the origin client.
Tanuradha : [/b]in origin
you: [/b]I can login at help.ea.com. I can't login through the origin client. Can I set status at help.ea.com?
Tanuradha : [/b]This is an temporary issue going on with origin.
Tanuradha : [/b]Please try after certain of time.
you: [/b]How long should I wait? I've been trying 15 minutes already.
Tanuradha : [/b]Please try after 24 hours.
you: [/b]Is it possible to play offline without logging in?
Tanuradha : [/b]if you are successfully logged in to origin, then you can play in any mode. 
you: [/b]So it is not possible to play until I am logged in - which I am unable to do due to some problem on the server?
Tanuradha : [/b]Yes,
Tanuradha : [/b]Please try after some time.
Tanuradha : [/b]Is there anything else I can help you with today?
you: [/b]that is all for now
So, in short, I waited 10 minutes to chat with someone who first tells me to do something I need to be logged in to do, but my issue is that I can't login.

Then he tells me to try again in 24 hours.  I would have expected "we are experiencing a login issue which we expect to be resolved in __ hours."  But, oh, OK, I'll check back tomorrow.

This exchange doesn't give me the warm and fuzzies...

Are my expectations too high?  Am I just lucky that I haven't needed to contact support for 3 months?