10 réponses à ce sujet

[Denlath Vestor]

It's been well over a year that I last played DAO. I was playing it with all settings maxed on the same computer without any hitches. Today I just reinstalled it along with all of my DLC.

When I click on "New Game", the Loading... icon spins for about 10 seconds and then the game CTDs. I tried uninstalling all DLC and setting all video settings to minimum, but that didn't help.

In a Mod's post about known/reported issues I saw reference to issues with 64-bit Win7, but like I said, I've run DAO on this computer in the past.
______________________________________________________________________________________
The following is the Windows Crash Report:
Problem Event Name:    APPCRASH
  Application Name:    DAOrigins.exe
  Application Version:    1.5.13263.0
  Application Timestamp:    4eb19d53
  Fault Module Name:    DAOrigins.exe
  Fault Module Version:    1.5.13263.0
  Fault Module Timestamp:    4eb19d53
  Exception Code:    c0000005
  Exception Offset:    00409e54
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

_________________________________________________________________________________________
Here's my DxDiag log (Sorry for the length - I'm not sure what's useful & what's not)

------------------
System Information
------------------
Time of this report: 7/2/2012, 07:53:34
       Machine name: MARK_LAPTOP
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
           Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
       System Model: Qosmio X505
               BIOS: Ver 1.00PARTTBL
          Processor: Intel® Core™ i5 CPU       M 450  @ 2.40GHz (4 CPUs), ~2.4GHz
             Memory: 4096MB RAM
Available OS Memory: 4020MB RAM
          Page File: 2298MB used, 5741MB available
        Windows Dir: C:\\windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: NVIDIA GeForce GTS 360M
       Manufacturer: NVIDIA
          Chip type: GeForce GTS 360M
           DAC type: Integrated RAMDAC
         Device Key: Enum\\PCI\\VEN_10DE&DEV_0CB1&SUBSYS_FF501179&REV_A2
     Display Memory: 2761 MB
   Dedicated Memory: 1007 MB
      Shared Memory: 1754 MB
       Current Mode: 1680 x 945 (32 bit) (60Hz)
  
(** trimmed by moderator **)

Modifié par Denlath Vestor, 04 juillet 2012 - 01:07 .

[Denlath Vestor]

Follow-up:

I also tried changing the DAOrigins.exe properties to run in WinXP SP3 compatibility mode and also checked the box for "Disable visual themes" - Neither of those worked either...

I'd really appreciate some help here!!!

Thanks!

[Thandal N'Lyman]

TL:DR

Dump the Steam version, get the EA: Origin store download. No charge to registered game owners, and the EA Customer Service guys won't be able to shrug and say "It's a Steam problem, talk to them."

[HouseOfSwing]

i have the exact timestamp on my appcrash 4eb19d53 it happens all the time in game i have tried everything from disabling cores to compatibility modes i have the origin version of the game so i guess it doesnt matter, it still crashes all the time.

My system specs are core i5 2500k @4.2 water cooled 16 gigs ram Nvidia gtx 570 all up to date drivers and i still cant get help on this. nothing is overheating i can play every other game i own on ultra settings but this stupid thing crashes nonstop

[Denlath Vestor]

Trashing software that DID work isn't my idea of an acceptable "fix". Does anyone have any better ideas?

Thandal - On the chance I have to go the download/reinstall route, does the "No charge to registered game owners" apply to all of the DLC I have as well?

And how would I download something at a store that I didn't purchase the software at to begin with?

Modifié par Denlath Vestor, 03 juillet 2012 - 09:52 .

[Denlath Vestor]

How do I get a hold of Tech Support directly, by the way?

[Gorath Alpha]

There is an option to connect to a Game Advisor by a Chatline, which is the best way.

[Thandal N'Lyman]

@Denlath Vestor;

If you've registered your game with this (the EA) site, then you can obtain a digital copy of everything you've already purchased without additional charge by using the EA: Origin store. Just check your "Player Entitlements Page" ("Games" menu at the top of the page, and select the one in question.)

[Denlath Vestor]

Thanks, Thendal - I'll give that a shot, but I still would much rather play via Steam, so if anyone has any recommended fixes/something else to try, PLEASE let me know.

I'll probably try downloading everything via Origins and see if that works, but according to HouseOfSwing, I could potentially have issues anyway - we'll see...

I'll post my results here.

[Denlath Vestor]

Interim update:

I downloaded the Origin client, but DAO didn't show up in the games list. I chatted with an EA person and he added the game to my list after I supplied the CD key (why do they still call it a CD key when there's no CD?)

Anyway, I mentioned to him why I'm doing this and, after explaining all of the things I tried (mentioned above in this thread) he wasn't sure why the game wouldn't run either. To his credit he didn't once say "Eh, it must be a Steam issue". But he still didn't have any additional "try this" steps, either...

I'm in the process of downloading the game via Origin now - hopefully it'll at least work that way.

[RaenImrahl]

Hopefully you uninstalled from Steam first. I believe having both installed could cause some issues, as the program files are in a different folder, but the saved games, etc are in the same My Documents subfolder.

Frankly, I don't believe reinstalling Origins is necessary-- I think merely reinstalling, period, may be a solution. Sounds to me like something has gotten corrupted in the original installation-- a problem which the Steam "validate installation" function does not always correct.

Another possible cause-- a corrupted video driver (the game doesn't crash until it starts rendering in 3D).

In addition, I don't believe you mentioned in that otherwise long and unnecessary list of stuff anything about whether or not you have third-party mods installed.