28 réponses à ce sujet

[BrunoB1971]

Hi all,

Like most everyone here i pop in several times a day in hopes to see good news regarding the game and it's polishing of bugs, Sadly i see that the dlc bugs are not even coming close to getting resolved. I am actually holding off on playing just because of this.

Now my point is what is going on at EA and Bioware? really...no one is answering from both parties, no one seems to want to take responsibility and at least give us some details of what is happening or progress or tell us to go to hell even.


How does this make them Look? Honestly? do you think now that i want to go buy mass effect 2 or even get into The old republic if this is the kind of support we are going to get? Imagine for a minutes that the old republic needs a fix and it takes litterally months for them to make it happen.

Everybody is gonna flush the old republic down the toilet and not even continue playing.

I am tired of BIG game publisher that seem to have a complete and utter disregard of it's customers after the release of a game and upon the fact that they made their initial return on investment. I am fed up with that kind of attitude and those companies should be held accountable since they are releasing deffective products to people. Sadly it is a trend in the industry to create half baked game that should be regulated and those who practice this kind of behavior should be held accoutable or simply put out of business.

No software is perfect, there is a lot fo factors that can make a game not work the way it is intended but when you see page after page of rants and complains on the official forum of the game then you know that something is going on that ain't just right...


Granted that some people have bugs that are cause by their own hardware and software and not by the game, at least EA and Bioware should try to answer to the best of their knowledge and help people.

All i see here is a bunch of dedicated people trying to figure out what is going onand help each other as best as they can and i am tahnfull for thos dedicated people and they should be praised for that.

I am not even going to consider buying mass effect 2 or the old republic on release day since i got burned like a lot of people here. Until the publisher and developper decide to take ownership of the problems ( whether real or not) of their product i will not put one more cent into said product. There are way too many companies out there that want to sell you their game to just stick with a company that delibarately ( look like that) is ignoring its fanbase.

A good example of good customer service is The company that made King arthur the roleplaying wargame..since release which was not too long ago they have released many patches to fix issues with their game and people are not really even beggin to them for the fixes...so what does that tell you?...they are deicated and want to prove themselves and earn the respect of people whcih in turn will bring them money.


this thread and point of view opened for discussion....

[Gorath Alpha]

My opinion had remained the same since long before any release of DA: O was imminent (way before last April).  I don't trust EA.  Have never trusted them.  They own Bioware outright, so they hold the reins. 

The PC game was going to be released last April, after which the console gamers were gping to wait six months for their game to be released.  DLC was not being publicly discussed.  Changes to the forums were not being publicly discussed.  A lot of promised features were supposed to be part of the original release, not cut away for penny-ante dribbling at smaller add-on pricing. 

Then, EA put out the word that the releases would be simultaneous.  The business about DLC as part of the process only started being bandied about, publicly, after that, starting with the character Shale.  There still was no discussion about the hows and whyfores of the Social Forum, although if you look at the profiles of various Bioware employees, you will see "Join Dates" in June of '09. 

I think that the manner of distributing the DLC, and of paying for it, was pretty much up in the air in April, when the normal PC release was reset to October.  I don't think that EA had the good sense to buy an existing product and use that, but instead, insisted on a home-grown system, without anything like enough time from April to October to allow even a tenth part of the debugging to be done with.  

And I doubt that EA is allowing Bioware to use a reasonably sized team to make the thousands of corrections that are required. 

Gorath
-

[BrunoB1971]

I agree with your point, but why woudl you willingly not give customers service after luacnhing your product? that is like winning the lottery but deciding to burn the winning ticket instead of cashing on it...



The silence from both parties is not a good sign of things to come. If the plan is to release products and not deal with the inherants problems after launch then you do not even deserve to offer such products...



Imagine a car company that puts out thousands upon thousands of cars per years but on the building chain they forget or omit to put on vital parts , they are not going to be in business for long...



again i think that software companies are getting off with way to much because it is an intangible product which most people cannot fix so they do not bother to deal with it.



I am not focusing this comment on EA or bioware but the whole pc gaming industry has adopted that sad trend in the last 5 years or so....which is not good for anyone...

[VanDraegon]

BrunoB1971 wrote...
 Until the publisher and developper decide to take ownership of the problems ( whether real or not) of their product i will not put one more cent into said product.

So, you want the dev and publisher to take ownership of problems that dont exist?    That doesnt make much sense.

Simple fact is, the vast majority of players are not having any problems. The bugs will get fixed in due time. The game hasnt even been out two months yet. Try to keep some perspective.

Modifié par VanDraegon, 17 décembre 2009 - 06:03 .

[Gorath Alpha]

The GAME itself isn't the one with the level of problems, not at all. On a typical day in this forum, roughly one third of the message traffic has nothing to do with the game itself, but rather, with the web site and how it fails to satisfy so many regarding DLC matters.

[Dexterryu]

Well, they'll find out when they release their new DLC and no one buys it. I know I'm not going to even consider it until they have this issue fixed.

[TomBayer]

Sorry for the long read in advance but I am seriously pissed at the moment. The customer "service" and official support for this Game is really not the best - especially if you do not live in the United States. When I start the Game and click on Support I am pointed to the German DA Forum on the social website where I can ask questions - but answers come from other forum members and you do not see official workers from Bioware or EA who care for our local community. Maybe they exist but I haven’t seen them so far.  

When I try to contact EA's through their customer service tool, I have to enter a category to submit my question but when I click on the entry I get this error message: 

"Server id: 1->17
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the site's support team and inform them of the time of the error and what operation
you were performing when the error occurred.

Thank you for your patience."

So I can't contact them as long as I am not willing to pay to receive generic answers from their hotline.

Already when I started the Game, I had problems with everything related to Internet connectivity. The error message "Can't connect to Dragon Age Servers" was with my all the time though I am connected with my account (at least the main menu tells me so) and this annoying message ruined a lot of the Game for me because the stupid Pop up came up all few minutes – though sometimes Pictures and achievements were uploaded to the Bioware social site. Like uncountable others, I also had problems with getting the free and purchased DLC content to work. Having to start a service and opening ports manually to get DLC working was never needed from any Game before as far as I remember.

I also would like to know what I can do to make DA just stop doing any exchange of Data with the DA Servers. Can't you guys just check if I have the original CD inserted and check the DLC I got for free or for money ONCE and leave me alone from this point on with your continuous checks that do not work as they should? Even when I disable all Internet options in the Game menu, I get these "Can't connect to..." and "Timeout" error messages. I do not want to be online. I want to play a Solo and offline Game! 

After Patch 1.01b I got the "Can't connect to..." message away by opening 2 ports in my Firewall (I at least think this was the solution, maybe it happened completely at random) but I do not know when it started again. It was either the new Terms of Service I had to agree to some days ago or the Patch 1.02 I have installed. No matter what it was, the error message came back and the others like "Timeout" and "Error trying to access your online profile" or something similar are popping up all the time now during the Game. Last week, I also experienced the Bug that all my DLC was suddenly gone and quest progress for Wardens Keep and Prisoner in Stone was lost so I had to go 10 hours back to resolve this and now I play fearing that it will happen again...this is just a nightmare.

All I am seeing are Patches for Game bugs and balance but as far as DLC and Internet connection problems are concerned, I do not read much about plans to improve the situation. Okay, Bioware officials try to help individually at least in the English forum so that’s more than other countries get but why does this Internet system and your security checks have to be so complicated and problematic for many users? Please change something about it. Your Game has deserved a better System for additional content. You want to keep the Game alive by offering free and purchasable DLC for at least 2 years I have read somewhere. What do you think people will do who have problems with the DLC and your online checks? I for sure will not touch anymore DLC before I finish this Game and since I am sure that Mass Effect 2 will be a similar experience, I will avoid any DLC there too till I am through with the Game. But from a Seller perspective, this can’t be good for you so I do not understand why this is not a priority nr. 1 topic for Bioware/EA. Improving balance or fixing minor bugs is cool but if the basic DLC and Internet check system is not working for so many people, this should be on the top of the to do list.

Modifié par TomBayer, 17 décembre 2009 - 07:51 .

[mrmike_1949]

VanDraegon wrote...

So, you want the dev and publisher to take ownership of problems that dont exist?    That doesnt make much sense.

Simple fact is, the vast majority of players are not having any problems. The bugs will get fixed in due time. The game hasnt even been out two months yet. Try to keep some perspective.

Have you done a scientifically valid survey to determine that fact, or did you just pull it out of your@ss

There are a LOT of complaints about the different DLC issues: Shale, Warden's Keep, special items, etc.

i have had the Shale problem occur in both my games; at different point in time. I got around it the 2nd time by running the debug script, but that is NOT a fix. I didn't buy Wardens Keep, and won't buy ANY of their DLC until the problems are fixed.

The reason people are so pissed off is that Bioware has not even formally acknowledged the problem and said that they are working on it. If that happened, people would be a little more patient, at least I would.

[Shadesofsiknas]

I agree very poor custormer service.

[Apex Sammoth]

BrunoB1971 wrote...

Hi all,

Like most everyone here i pop in several times a day in hopes to see good news regarding the game and it's polishing of bugs, Sadly i see that the dlc bugs are not even coming close to getting resolved. I am actually holding off on playing just because of this.

Now my point is what is going on at EA and Bioware? really...no one is answering from both parties, no one seems to want to take responsibility and at least give us some details of what is happening or progress or tell us to go to hell even.


How does this make them Look? Honestly? do you think now that i want to go buy mass effect 2 or even get into The old republic if this is the kind of support we are going to get? Imagine for a minutes that the old republic needs a fix and it takes litterally months for them to make it happen.

Everybody is gonna flush the old republic down the toilet and not even continue playing.

I am tired of BIG game publisher that seem to have a complete and utter disregard of it's customers after the release of a game and upon the fact that they made their initial return on investment. I am fed up with that kind of attitude and those companies should be held accountable since they are releasing deffective products to people. Sadly it is a trend in the industry to create half baked game that should be regulated and those who practice this kind of behavior should be held accoutable or simply put out of business.

No software is perfect, there is a lot fo factors that can make a game not work the way it is intended but when you see page after page of rants and complains on the official forum of the game then you know that something is going on that ain't just right...


Granted that some people have bugs that are cause by their own hardware and software and not by the game, at least EA and Bioware should try to answer to the best of their knowledge and help people.

All i see here is a bunch of dedicated people trying to figure out what is going onand help each other as best as they can and i am tahnfull for thos dedicated people and they should be praised for that.

I am not even going to consider buying mass effect 2 or the old republic on release day since i got burned like a lot of people here. Until the publisher and developper decide to take ownership of the problems ( whether real or not) of their product i will not put one more cent into said product. There are way too many companies out there that want to sell you their game to just stick with a company that delibarately ( look like that) is ignoring its fanbase.

A good example of good customer service is The company that made King arthur the roleplaying wargame..since release which was not too long ago they have released many patches to fix issues with their game and people are not really even beggin to them for the fixes...so what does that tell you?...they are deicated and want to prove themselves and earn the respect of people whcih in turn will bring them money.


this thread and point of view opened for discussion....

I really like to thank you for posting this. Seeming that when I posted people got all burned out of shape on how I felt. Yes I seemed a bit angry when I posted but, you sure would too if it was you.
http://social.biowar.../index/360109/1 

[VanDraegon]

mrmike_1949 wrote...

Have you done a scientifically valid survey to determine that fact, or did you just pull it out of your@ss

There are a LOT of complaints about the different DLC issues: Shale, Warden's Keep, special items, etc.

i have had the Shale problem occur in both my games; at different point in time. I got around it the 2nd time by running the debug script, but that is NOT a fix. I didn't buy Wardens Keep, and won't buy ANY of their DLC until the problems are fixed.

The reason people are so pissed off is that Bioware has not even formally acknowledged the problem and said that they are working on it. If that happened, people would be a little more patient, at least I would.

If most people were having problems the forums would be on fire and there would have been a fix by now. I havent had any problems, nor has anyone else i know that has been playing the game. If most people were having thises issues as you are implying, there would have been a fix for it by now. People dont come to the tech support forum to post about how great everything is working, they only post when they have an issue.

Modifié par VanDraegon, 17 décembre 2009 - 10:56 .

[NewYears1978]

I concur with everyone here. I have been very disappointed with the support for this game. I already despised EA..so I knew no support would come from them..however I expected more from BioWare themselves. They were alwyas here before release answering questions and such..but it seems quickly after the game was launched that support rapidly got worse and worse. What interaction from devs was there seemed to be put to hush hush and now it's impossible to get any help aside from the dedicated people here.

Don't get me wrong, I loved my 80 hours of play through Dragon Age and I thought the game was magnificent, great story, characters, lore and history. The graphics weren't the best but weren't the worst. But the game being broken by EA taking over and releasing the console versions has severely crippled this game no matter how much you want to deny it.



I too will not be purchasing any DLC or any future games that have the BioWare stamp on them while EA is involved...maybe not at all. Mass Effect two looks great, and so does Knights..but I think I will pass...not worth the trouble.

They can't even release a proper Hi-Res pack that should have been there all along..or fix the completely jacked up social site or DLC bugs or game bugs...how can I expect any more from other releases.

It's sad..because I loved BioWare...but it is what it is..

[roybm]

Since EA is involved i am most likely guessing they have told Bioware to not bother fixing it properly since it took, what? 5 years to complete?
EA is only interested in making more money off DLC.

So with that said... Sorry Bioware.... you just lost my support and I will never buy another game from you... or EA for that matter unless these bugs are fixed very soon. Like before the end of the month.

You can all flame me for saying the above, but I will not reply. It is a shame such a game with so much potential was basically made for Intel platforms and a lot of AMD gamers got shafted.

On another note about flaming me, I have every right to be upset with this since I fall into the AMD gamer category.
EA nor Bioware is associating with the community except for the mods which have very limited intel on what is really going on.  If they would just give us a hint or respond to us about bugs and such this would all be a completly different story.

I will keep checking back, posting here, and hoping to see a patch.... but highly doubt I will ever support either company again.

I would also like to thank the COMMUNITY for all the help they have offered to everybody.

Modifié par roybm, 18 décembre 2009 - 12:06 .

[Apex Sammoth]

VanDraegon wrote...

mrmike_1949 wrote...

Have you done a scientifically valid survey to determine that fact, or did you just pull it out of your@ss

There are a LOT of complaints about the different DLC issues: Shale, Warden's Keep, special items, etc.

i have had the Shale problem occur in both my games; at different point in time. I got around it the 2nd time by running the debug script, but that is NOT a fix. I didn't buy Wardens Keep, and won't buy ANY of their DLC until the problems are fixed.

The reason people are so pissed off is that Bioware has not even formally acknowledged the problem and said that they are working on it. If that happened, people would be a little more patient, at least I would.

If most people were having problems the forums would be on fire and there would have been a fix by now. I havent had any problems, nor has anyone else i know that has been playing the game. If most people were having thises issues as you are implying, there would have been a fix for it by now. People dont come to the tech support forum to post about how great everything is working, they only post when they have an issue.

Van are you serioulsy not reading the Tech Support Forums. Last Time I checked there are a ton of people with issues with this game. So please stop defending the game. There "should" be a fix by now but, there is not. What's funny is Bioware said they are aware of these issues and working on it "So they have admitted there is a problem" Why can't you ? Woohoo we are happy it works for you and the people you "know". Thats just not the case for all the people who purchased the game.

mrmike_1949 they have addressed it a long time ago whent he game was just released. I am still not defedning this game. Was a crappy pushed released. Period.

[fkirenicus]

In my experience both the game and the DLC are in them selves top-notch.
Sure, there are bugs - and some of them are pretty bad too (the current rally bug for example). But in my experience there have been no really game-breaking bugs (in my 2 playthroughs).
The same goes for the quality of the DLC as such - as long as it's working, I haven't run into any serious issues whatsoever.

I am all in all VERY satisfied with this game, and I hope BioWare continue developing it (both fixing bugs and giving us more to explore).

Now the DLC handling, on the other hand... That's a totally different matter. It's the way the DLC is implemented that breaks things.
Seriously, you risk getting your game ruined if one or more of the following occurs:
 - your EA account username and BioWare username and password do not match (at least I read this earlier today)
 - your DAUpdater service isn't running, or it is bugged
 - your CD key suddenly vanishes from the Windows registry (!)
 - EA is having trouble with their servers (!!!)

Especially that last item on the menu above is like... "WHAT THE HELL??"

Also, it seems that BioWare and EA cannot agree upon whether you need to play online or not if you're DLC. BioWare says no, EA says yes.
I think that's quite disturbing, to be honest.

And of course... The "privacy" policy update... "I have a bad feeling about this". 'Nuff said.

Modifié par fkirenicus, 18 décembre 2009 - 12:52 .

[Shadesofsiknas]

Yes the game is very good but for me the bugs and lack of any support with them has spoiled it. Im very put off by it all and as much as I have been dying to plat SWtor Im seriously reconsidering. If they run an MMO like this it will be a disaster, something along the lines of 2012.

Modifié par Shadesofsiknas, 18 décembre 2009 - 12:40 .

[Valaskjalf]

You can all flame me for saying the above, but I will not reply. It is a shame such a game with so much potential was basically made for Intel platforms and a lot of AMD gamers got shafted.

On another note about flaming me, I have every right to be upset with this since I fall into the AMD gamer category.
EA nor Bioware is associating with the community except for the mods which have very limited intel on what is really going on.  If they would just give us a hint or respond to us about bugs and such this would all be a completly different story.

you could say the same things about being shafted by AMD. not only did they continue to sell the bad processors but they didn't even tell anyone about it except for motherboard companies telling them to make a new BIOS. there was no recall - you just have to deal with crippled chips. Additionally, perhaps Bioware did test on AMD but just happened to have processors that were not of the same model that the TLB error occurs with. 

[CoS Sarah Jinstar]

NewYears1978 wrote...

I concur with everyone here. I have been very disappointed with the support for this game. I already despised EA..so I knew no support would come from them..however I expected more from BioWare themselves. They were alwyas here before release answering questions and such..but it seems quickly after the game was launched that support rapidly got worse and worse. What interaction from devs was there seemed to be put to hush hush and now it's impossible to get any help aside from the dedicated people here.
Don't get me wrong, I loved my 80 hours of play through Dragon Age and I thought the game was magnificent, great story, characters, lore and history. The graphics weren't the best but weren't the worst. But the game being broken by EA taking over and releasing the console versions has severely crippled this game no matter how much you want to deny it.

I too will not be purchasing any DLC or any future games that have the BioWare stamp on them while EA is involved...maybe not at all. Mass Effect two looks great, and so does Knights..but I think I will pass...not worth the trouble.
They can't even release a proper Hi-Res pack that should have been there all along..or fix the completely jacked up social site or DLC bugs or game bugs...how can I expect any more from other releases.
It's sad..because I loved BioWare...but it is what it is..

Considering the Social site is still technically in beta form, you would expect it to not be 100% perfect. No offense New but you seem to be so hung up on hi res textures even though you enjoyed the game like you stated, yet somehow the game being enjoyable to play through is a reason to not buy future titles from Bioware? Just doesn't seem to make much sense is all.

Aimlessly blaiming EA when Dragon Age has been in development for far far longer than EA even being in the picture to begin with also doesn't seem to make much sense but what do I know, I actually have had very few issues with the game, enjoy it to all get out, and look forward to future dlc. /shrug

[fkirenicus]

CoS Sarah Jinstar wrote...

Aimlessly blaiming EA when Dragon Age has been in development for far far longer than EA even being in the picture to begin with also doesn't seem to make much sense but what do I know, I actually have had very few issues with the game, enjoy it to all get out, and look forward to future dlc. /shrug

"Aimlessly" blaming EA, when they are the publisher - and thus have the final say in e.g. how the DLC should be implemented in the game? Yeah, right...
Most people don't have any serious issues with the game, as far as I can gather... But there are A LOT that get their game ruined by a DLC system that is draconic, unreliable and user un-friendly.
AND EA uses it to collect information about users and their computers, so they can sell it to 3rd party vendors.
If you don't believe me, take a look at the newly updated "privacy" (or piracy) policy.

[kingofshaft]

I love this game, but I too have to agree that the support leaves something to be desired. I'm not generally one to demand that fixes be given to us AS SOON as the bug is reported and I can appreciate the complexity of debugging a game of this magnitude, but I think what is most irksome to the community is the lack of communication. Mods will sporadically come in and move threads, and that's good and all, but we'd at least like to hear that, "yes, we're still working hard on it...progress has been made" or SOMETHING of that nature.



Maybe it's a good thing that I have to stop every hour because the framerate just dies regardless of

the settings I put it at; at least this way, I have to go to sleep at a reasonable hour for work the next morning. At the same time...I would like to see a fix for the graphical/performance related issues.



It's not just an AMD thing; my own rig is an Intel i5 based rig. Who knows, maybe it's ATI's fault that the 3800 and 4800 series of cards seems to be getting owned in a lot of cases. I'm not mad, or anything, people take pride in their work. I'm sure the BioWare people WANT to fix the game, but maybe there are extenuating circumstances that we're not aware of.Let's just chill out and wait for a fix or stop playing.



If we end up not playing, it's not the end of the world. After all, it's just a video game. Enjoy what you can for now and hope for the best.

[Rexxean]

Dexterryu wrote...

Well, they'll find out when they release their new DLC and no one buys it. I know I'm not going to even consider it until they have this issue fixed.

Exactly im not buying the RTO DLC .. when the pos Stone prisoner wont show up on most ppls maps and some have smae problem with WK, The fact that they will not even acknowledge us is appalling, the problem is apparent and widspread. Yet they tend to focus on stupid sheet like addind some damage to the dagger ..j/c

FIX THE CONTENT SO IT IS PLAYABLE or you never see a dime from me for any DLC.

[Gorath Alpha]

Shadesofsiknas wrote...

Yes the game is very good but for me the bugs and lack of any support with them has spoiled it. Im very put off by it all and as much as I have been dying to plat SWtor Im seriously reconsidering. If they run an MMO like this it will be a disaster, something along the lines of 2012.

There already is a Bioware game project going forward for another Star Wars MMO.  You can't reach the web site easily from either of Bioware's current (old style or Social style) forum areas, last time I checked on it (I am a uninterested bystander regarding MMOs.  I've never heard a thing about any of them that made me have the slightest of any little urge to check one out. 

swtor.com/

Gorath
-

Modifié par Gorath Alpha, 19 décembre 2009 - 02:51 .

[Daemonhorde]

I always loved bioware but having my game unable to start (read start the actual game my game freezes up at after choosing my hero from editor) after the 1.02 patch im seriously annoyed. I hope they do make a better effort at Q&A before launching patches that breaks the game.

Modifié par Daemonhorde, 19 décembre 2009 - 02:32 .

[GizmosTextureSets]

I have to agree the lack of real tech support/patches for the problems the dragon age engine has is really disappointing,as its been over a month without news or any fixes i supect that bioware are trying to pull a bethesda....in other words do nothing and hope either ppl stop ****ing & moaning or hope that modders find & fix the problems for them



I enjoyed my time in DA dispite the bugs/odd poor art/modeling but theres noway i'll be revisting it or buying any DLC till they fix the core engine problems,i had entended in making some HD env texture sets for modders to use but i cant see the point in supporting a game when the core dev's dont bother.



Fanboys can flame away at the ppl who post about problems & lack for support but those posts dont change the fact that bioware's support for DA has been substandard at best,I could understand if the where a start up and DA was there first game but from a multimillion selling dev house well i expected more.......

[Chris H. Fleming]

Personally I love it when some of my DLC items silently fail to load, I don't notice it, I go about playing for a few hours, and then some of those items go missing forever.



Seriously though I'm considering not loading any DLC into ME2, even the free stuff. It's just far too annoying.