303 réponses à ce sujet

[Dein Justin]

apparently if you ask EA helpdesk, they can issue you a code, but it will cost all of your unlocks. You have to start from scratch which is not fun since RNGs are RNGs.

[7Nemesis]

Manimal wrote...
Due to how our investigation process is handled, however, I cannot disclose any details.

He sounds like the investigation is some kind of ultra-top-secret state secret...That's coz when they decide to ban someone they simply draw straws:wizard:

[hellgate49698]

"apparently if you ask EA helpdesk, they can issue you a code, but it will cost all of your unlocks. You have to start from scratch which is not fun since RNGs are RNGs."

I wish I had been offered that option, oh well too late now.

[Dein Justin]

hellgate49698 wrote...

"apparently if you ask EA helpdesk, they can issue you a code, but it will cost all of your unlocks. You have to start from scratch which is not fun since RNGs are RNGs."

I wish I had been offered that option, oh well too late now.

why so? considering I play casually (only 1 Gold attempt so far), I value my well earned credits. I still haven't even unlocked level X weapons for the basic weapons yet though...feels kinda sad..sigh~

[Silasqtx]

Dein Justin wrote...

hellgate49698 wrote...

"apparently if you ask EA helpdesk, they can issue you a code, but it will cost all of your unlocks. You have to start from scratch which is not fun since RNGs are RNGs."

I wish I had been offered that option, oh well too late now.

why so? considering I play casually (only 1 Gold attempt so far), I value my well earned credits. I still haven't even unlocked level X weapons for the basic weapons yet though...feels kinda sad..sigh~

What? EA helpdesk gives codes at the price of all the unlocks? where do I sign?

[Doni]

Dein Justin wrote...

apparently if you ask EA helpdesk, they can issue you a code, but it will cost all of your unlocks. You have to start from scratch which is not fun since RNGs are RNGs.

I too would really like to know where I can find this "EA helpdesk".

It's been 3 days since I sent the e-mail appealing my ban and I still haven't gotten anything back, so I'm starting to think this helpdesk thing might be my only way to get this figured out.

If anyone else can confirm this helpdesk thing, please do.  I would very much like to know if it's worth looking into.

Modifié par Scruffaluphagus, 20 juillet 2012 - 10:28 .

[Silasqtx]

Scruffaluphagus wrote...

Dein Justin wrote...

apparently if you ask EA helpdesk, they can issue you a code, but it will cost all of your unlocks. You have to start from scratch which is not fun since RNGs are RNGs.

I too would really like to know where I can find this "EA helpdesk".

It's been 3 days since I sent the e-mail appealing my ban and I still haven't gotten anything back, so I'm starting to think this helpdesk thing might be my only way to get this figured out.

If anyone else can confirm this helpdesk thing, please do.  I would very much like to know if it's worth looking into.

I've chatted with an EA advisor and he told me to wait for an answer from the "Game Experts" then talk to them via mail for a code.

[tominykas]

So if i buy new game and use just online pass i still should have all credits and guns right?

[Silasqtx]

tominykas wrote...

So if i buy new game and use just online pass i still should have all credits and guns right?

I've asked a Dev about it but hasn't answered yet.

Modifié par Silasqtx, 20 juillet 2012 - 10:40 .

[tominykas]

Silasqtx wrote...

tominykas wrote...

So if i buy new game and use just online pass i still should have all credits and guns right?

I've asked a Dev about it but hasn't answered yet.

ok let me know when he write you back:)

[M920CAIN]

So basically it's an account wipe.

[Dein Justin]

tominykas wrote...

Silasqtx wrote...

tominykas wrote...

So if i buy new game and use just online pass i still should have all credits and guns right?

I've asked a Dev about it but hasn't answered yet.

ok let me know when he write you back:)

If I'm not mistaken from my chat earlier with EA helpdesk, it kinda feels like your online pass is the one linking you with your unlocks, chars and everything MP. So a new online pass would make you start from zero, as in fresh with no chars, levels, guns, credits and all.

[M920CAIN]

Dein Justin wrote...

tominykas wrote...

Silasqtx wrote...

tominykas wrote...

So if i buy new game and use just online pass i still should have all credits and guns right?

I've asked a Dev about it but hasn't answered yet.

ok let me know when he write you back:)

If I'm not mistaken from my chat earlier with EA helpdesk, it kinda feels like your online pass is the one linking you with your unlocks, chars and everything MP. So a new online pass would make you start from zero, as in fresh with no chars, levels, guns, credits and all.

What? start over with no gear? Unacceptable. Unacceptable. Mordin wouldn't settle for that.

[Dein Justin]

M920CAIN wrote...

Dein Justin wrote...

If I'm not mistaken from my chat earlier with EA helpdesk, it kinda feels like your online pass is the one linking you with your unlocks, chars and everything MP. So a new online pass would make you start from zero, as in fresh with no chars, levels, guns, credits and all.

What? start over with no gear? Unacceptable. Unacceptable. Mordin wouldn't settle for that.

that's why I declined the offer. there is one thread which speaks of a solution, but am unsure whether it applies or not.

http://social.biowar.../index/11929834 

as of current, the Live Chat has given me this: my account status is okay, online entitlement is good, try turning off firewall, change user settings, none of which solved it.  cmon BioWare Devs..answer us..

Modifié par Dein Justin, 20 juillet 2012 - 04:13 .

[Dein Justin]

Aha! I just got approval again! Now I can play~

All I did was go to tech support, asked them to delete my game code and readd it as per my previous post with the link. It totally fixed things up. The live chat person's name was Charanjeet, and she said she did this a couple of times and it works.

[Donuttt]

Dein Justin wrote...

Aha! I just got approval again! Now I can play~

All I did was go to tech support, asked them to delete my game code and readd it as per my previous post with the link. It totally fixed things up. The live chat person's name was Charanjeet, and she said she did this a couple of times and it works.

Congrats on getting your account sorted.  I am still waiting for a reply from the admin account email and have just emailed EA support about the situation.  Just wondering did you get an email saying you were banned?

[tominykas]

Dein Justin wrote...

Aha! I just got approval again! Now I can play~

All I did was go to tech support, asked them to delete my game code and readd it as per my previous post with the link. It totally fixed things up. The live chat person's name was Charanjeet, and she said she did this a couple of times and it works.

Can you tell us what you did or who you asked and how to delete my game code.Please,Please:D

[Donuttt]

Well I just got a reply back and was found to be innocent as i was.

Hello,

I would like to inform you that your case was escalated and we have found you to be innocent. Your account has been restored.

I would like to apologize for any inconvenience this may have caused you and I wish you the best of luck in your fight against the enemy forces!

Regards,

So yay and I wish others who may of been falsely banned all the luck, I know how it feels.

[tominykas]

Lucky you, I probably have to wait 3-4 days to get my email back

[Doni]

Donuttt wrote...

Well I just got a reply back and was found to be innocent as i was.

Hello,

I would like to inform you that your case was escalated and we have found you to be innocent. Your account has been restored.

I would like to apologize for any inconvenience this may have caused you and I wish you the best of luck in your fight against the enemy forces!

Regards,

So yay and I wish others who may of been falsely banned all the luck, I know how it feels.

I just got the exact same e-mail earlier today!

I too would like to wish anyone still stuck with this problem the best of luck.  Keep trying, I'm sure that if you're innocent or got unfairly banned by association, there will be a way through for you somehow.

[M920CAIN]

Donuttt wrote...

Well I just got a reply back and was found to be innocent as i was.

Hello,

I would like to inform you that your case was escalated and we have found you to be innocent. Your account has been restored.

I would like to apologize for any inconvenience this may have caused you and I wish you the best of luck in your fight against the enemy forces!

Regards,

So yay and I wish others who may of been falsely banned all the luck, I know how it feels.

I'd say it qualifies as great news! Congratulations! 

[Sethicus333]

Think I should just continue harassing them, since some people seem to be having luck?

Honestly, I can accept not having multiplayer as long as I get singleplayer working again, it's the fact that I've been falsely accused that's infuriating me.

Modifié par Sethicus333, 21 juillet 2012 - 03:00 .

[Silasqtx]

 

Hello,

Thank you for contacting EA regarding your account concerns

I am moving your case to our Games Experts so that they can further assist you.

Thank you for your time and patience,

Still waiting. What should I do? Keep spamming give me back my account to EA's advisors?

[M920CAIN]

Silasqtx wrote...

 

Hello,

Thank you for contacting EA regarding your account concerns

I am moving your case to our Games Experts so that they can further assist you.

Thank you for your time and patience,

Still waiting. What should I do? Keep spamming give me back my account to EA's advisors?

Talking never hurt anyone. I'd say yes.

[Manimal]

At no point has anyone from BioWare or EA offered to reset my profile, otherwise I would've jumped at the opportunity. To date, the only reply I have gotten on this issue is Ernest copying and pasting the same text into his emails.  This is ridiculous!

Edit: Typo

Modifié par Manimal, 21 juillet 2012 - 01:22 .