303 réponses à ce sujet

[IllusiveManJr]

Mgamerz wrote...

The lack of communication they gave you is pretty terrible.
"We took away your house"
"Why has my house been taken away?"
"let me look into it."
"We took away your house"

I've heard that this is pretty much how it is.

[Manimal]

theillusiveman11 wrote...

Mgamerz wrote...

The lack of communication they gave you is pretty terrible.
"We took away your house"
"Why has my house been taken away?"
"let me look into it."
"We took away your house"

I've heard that this is pretty much how it is.

You've heard right, then, that's EXACTLY how they operate.

[Silasqtx]

Manimal wrote...

theillusiveman11 wrote...

Mgamerz wrote...

The lack of communication they gave you is pretty terrible.
"We took away your house"
"Why has my house been taken away?"
"let me look into it."
"We took away your house"

I've heard that this is pretty much how it is.

You've heard right, then, that's EXACTLY how they operate.

Yup.

Any answers whatsoever?

[Zero132132]

I don't understand why they go for perma-bans rather than just total account wipes. People with a wiped account still play the game, and they'll tell others that their account was wiped. Banned players won't, so without coming to this site, most players might not even know what is and isn't bannable.

I guess it seems like a walking example of a warning to others (players with an Avenger I) would actually convey a message. A ban is exclusively a punishment, and without some sort of splash screen, a lot of players won't even know the rules unless one of the banned people is on their friends list.

[Matiasvidi]

Ok, so since somebody screwed me over with his cheating I can't buy a single pack until Bioware finally decides to answer my emails and reduce my credits to the original, correct amount? BS, unban all the people who were collaterally damaged, it was not their fault.

[dysturbed0ne]

Matiasvidi wrote...

Ok, so since somebody screwed me over with his cheating I can't buy a single pack until Bioware finally decides to answer my emails and reduce my credits to the original, correct amount? BS, unban all the people who were collaterally damaged, it was not their fault.

Spend what you make from this point on and leave the rest untouched until you get a reply.

[LeandroBraz]

Silasqtx wrote...


¤   Moving on.

Why I think banning users is pointless and counter-productive.

Because they have actually paid for a full game, not for an half. The user doesn't deserve such an harsh punishment (really? perma-ban?) for being a jerk or in my case an effin' victim.

I bought the game too, I payed for it just like you, same as everyone here. If cheaters aren't banned, the one having a "half game" will be us, the honest ones, since MP will become unplayable, and won't take long into bioware give up on it, and it die. Cheaters end up with "half games" so we can have a full. It's your choice, follow the rules, keep playing. Try to be smart, no Mp for you.

Ban is a way to make it serious, to make it really hurt. Just wiping out the weapons won't cut it. Cheaters gonna cheat, it's inevitable. If Bioware don't ban now, they will cheat again, they will have to do a new "investigation", and punish again. It's more effective to just ban, investigate again only if the person complain (like you. If you sended a e-mail explaning your situation, they will look again at it).

[dysturbed0ne]

GreatBlueHeron wrote...

dysturbed0ne wrote...

Bravenu3 wrote...

Beerfish wrote... Those are the rules that are set out by BioWare. [...] They have a very ironclad no cheating policy and that is the best way to not allow that line to creap backwards.

If the rules produce punishment for the wrong people, they might not really be optimal. That's why patching the exploitable glitches and other cheats is so important. To reduce dependency on rules that have to be created down-stream of the probem and could result in punishing the wrong people.

I have seen very few people, with what appears to be a ligitimant arguement for wrongly getting banned, coming to the boards and complaining. Just because there are ways to rob a bank, doesn't mean it is ok to rob the bank. Just because my car can go over 140, doesn't mean when I get caught speeding it is the car manufacturers fault for making the car with a speeding cabability. Do I speed....sometimes......who's fault is it if I get caught....mine.

Just because you are in the bank at the time it is robbed by someone else doesn't mean that you're guilty.  Just because you are driving your car at the speed limit in close proximity to someone who is clearly not doesn't mean that you're guilty.

This isn't hard.  Habitual glitchers should be banned.  Everyone else shouldn't.  I don't have the time to babysit everyone else's style of play just to make sure no one is missle glitching while I'm getting shot at in three different directions and I'm trying to get out of a banshee's range.   

Edited to add:  If I noticed having a huge amount of credits that I clearly didn't earn, of course I'd contact Bioware.  That's obvious.

Both examples were of someone exploiting something that, even though available, doesn't mean it is okay to do it. Your first paragraph doesn't even make sense in response to my post.

If someone is missle glitching, you are not getting shot from three different sides. Don't insinuate it isn't completely obvious when someone is doing it. There may be a rare (very rare) glitcher that uses it only in emergencies, but 99.9% of the time you know exactly what is happening. If you stay in another match with that person, you should be banned as well. 1st match=accident.....2nd match=your choice.

Modifié par dysturbed0ne, 23 juillet 2012 - 06:53 .

[Zero132132]

LeandroBraz wrote...

Ban is a way to make it serious, to make it really hurt. Just wiping out the weapons won't cut it. Cheaters gonna cheat, it's inevitable. If Bioware don't ban now, they will cheat again, they will have to do a new "investigation", and punish again. It's more effective to just ban, investigate again only if the person complain (like you. If you sended a e-mail explaning your situation, they will look again at it).

Gotta disagree here. A ban DOES make it serious, but the objective should be to curb cheating, not to punish cheaters. Banned players don't play the game, so who's even going to know they were banned? The 3 people on their friends list that they played ME3 MP with? Of course, they probably got banned too, if they played together much.

With bans, only players who frequent these forums are likely to even understand that there ARE consequences.

[jediluck]

The approach that BioWare has taken to cheaters is really unfair for some people, and very fair for others. There have probably been a load of people that have been banned falsely and haven't bothered to claim otherwise since after being falsely banned, they have given up hope on BioWare. I know that they do look at most cases and do a full investigation but sometimes, they make mistakes. And then they just let those mistakes stand. And either way, I don't get how it matters if people cheat. This is a CO-OP game. It's not competitive apart from the N7 leaderboards. If that is their basis on "competetive", then there is a serious problem. Things that involve in-game cheating like the rocket glitch and others are worth of being investigated. But when it comes to credits, what does it matter? Oh wait, you can get packs with real money... nvm.

[steej]

@Manimal I've had a very similar message to your self mate.
Check it out...
 
**********
From: Tse, Ernest
Sent: Monday, July 23, 2012 5:26 PM
To: Steg Man
Subject: RE: Mass Effect 3 Multiplayer - Exploitative Activity Found
Hello,
I have taken a look into your account and can confirm that you have been banned for exploiting multiplayer. We take cheating very seriously and we have decided that this ban will be permanent.
Regards,
Ernest Tse
**********
What the hell am i going to do now?

[Manimal]

steej wrote...

@Manimal I've had a very similar message to your self mate.
Check it out...
 
**********
From: Tse, Ernest
Sent: Monday, July 23, 2012 5:26 PM
To: Steg Man
Subject: RE: Mass Effect 3 Multiplayer - Exploitative Activity Found
Hello,
I have taken a look into your account and can confirm that you have been banned for exploiting multiplayer. We take cheating very seriously and we have decided that this ban will be permanent.
Regards,
Ernest Tse
**********
What the hell am i going to do now?

 I don't know what to tell you. If you cheated, then a lot of people here seem to think you don't deserve to play the game, even though you paid for it. I think that's ridiculous. If you didn't cheat, but you spent credits that you got as a result of someone else's cheating...then a lot of people here seem to think you don't deserve to play the game, even though you paid for it. I think that's even more ridiculous. If you didn't cheat, and you didn't spend any credits that you got as a result of someone else's cheating......then a lot of people here seem to think......you get the idea. Don't look for any help on these forums, because their full of internet tough guys too busy taking the moral high ground to see that it could happen to them, too. We'll see if their story changes when it eventually does. Basically, BioWare/EA stole half your game. Typically, in any other instance, my professional advice would be to file a police report. Not sure what to tell you this time, though. I've emailed Ernest more times than I can count now. I've also sent him a private message. I tried the Mass Effect pages on Facebook and Twitter, too. In my last email I even copied CBS and Forbes, just to make sure the word gets out that this is how BioWare/EA treats people. I will continue to tell everyone I know, as well as everyone I deal with professionally...and even everyone I meet on the street, until BioWare/EA remembers that we are customers, not terrorists. Even common criminals are entitled to face their accusers and hear accounts of the evidence against them, and BioWare/EA isn't even willing to do that. Welcome to gaming's version of Guantanamo Bay, kids, the next rape is scheduled for Tuesday.

[RiouHotaru]

They can't disclose their investigative process for a really obvious reason. If cheaters knew how they were being tracked down, they'll try to find a way around it.

[steej]

RiouHotaru wrote...

They can't disclose their investigative process for a really obvious reason. If cheaters knew how they were being tracked down, they'll try to find a way around it.

Well, isnt that convienient?

So in essence, they never have to prove any investigation was ever undertaken?
Sounds like BS to me mate.

[steej]

@manimal;

just thought i'd catch up to see how your campaign is going.


I have jsut gotten off a chat from EA support guy Vikrant, he confirms i can not be reinstated, nor can i get my bioware points back!

I dont accept this and will not yet give up.

I found some usefull info in the EA ToS;
dissabling out accounts is in direct violation of section 9 of EA’s Terms of Service, found here;
http://tos.ea.com/le...TERMS/US/en/PC/

It states that access will be removed “within thirty (30) days of the date such notice is either (at EA’s discretion) provided to you via email or is posted on the applicable product or EA Service or on http://www.ea.com/2/service-updates.”

Section 9 goes on to read;
“EA may also terminate access to EA Services for violation of this Terms of Service, if EA (in its sole discretion) deems that your use of EA Services renders EA Services less safe for others and/or minors or for illegal or improper use of EA Services, Content, Entitlement, products, or EA's Intellectual Property as determined by EA in its sole discretion.”

What ever i did (or didnt do) i know for a fact it does not meet the above specifications.
This isnt over yet.

[steej]

Dear Bioware,
I wish to complain about the lack of customer support I’m getting over this issue.
Bryan Johnson said earlier;

Bryan Johnson  wrote...

[someother stuff]... We do not discuss individual cases on the forum for all to see, so people get to hear one side of the story.

I can assure you, you also do not discuss the issues with the individual in private!

The only response I’ve had from “Ernest Tse” is;

“Multiple members of the team have independently investigated your case and have arrived at the same conclusion. Any further inquiries into this issue will go unanswered.”

How can this be thought of as good customer service?
About 80% of the issues raised  my email were not addressed and the tone of Ernest’s replies have been absolutely terrible.

Clearly I’m unhappy with this banning, but most of all am completely appalled by the level and quality of information I have received surrounding this issue.

I must also remind you that the actions taken are in complete contradiction to origin’s Terms of Service. 
I was not warned 30 days in advanceof the retraction of the service as mentioned in section 9 , and the reason was not explained at all!

I have just bought the FireFight DLC and fully intend to purchase the Leviathan DLC, but given the breach of Origin’s ToS on our behalf would very much appreciate my access being restored as soon as possible, allowing me to once again play the game I bought.
If the “Multiple members of the team” still feel I’m in the wrong, then wipe my stats and return access.

Failing any of this, please provide me with an alternative email address to log a formal complaint over this issue.

Modifié par steej, 08 août 2012 - 02:00 .

[NobodyOwens]

steej wrote...

Dear Bioware,
I wish to complain about the lack of customer support I’m getting over this issue.
Bryan Johnson said earlier;

Bryan Johnson  wrote...

[someother stuff]... We do not discuss individual cases on the forum for all to see, so people get to hear one side of the story.

I can assure you, you also do not discuss the issues with the individual in private!

The only response I’ve had from “Ernest Tse” is;

“Multiple members of the team have independently investigated your case and have arrived at the same conclusion. Any further inquiries into this issue will go unanswered.”

How can this be thought of as good customer service?
About 80% of the issues raised  my email were not addressed and the tone of Ernest’s replies have been absolutely terrible.

Clearly I’m unhappy with this banning, but most of all am completely appalled by the level and quality of information I have received surrounding this issue.

I must also remind you that the actions taken are in complete contradiction to origin’s Terms of Service. 
I was not warned 30 days in advanceof the retraction of the service as mentioned in section 9 , and the reason was not explained at all!

I have just bought the FireFight DLC and fully intend to purchase the Leviathan DLC, but given the breach of Origin’s ToS on our behalf would very much appreciate my access being restored as soon as possible, allowing me to once again play the game I bought.
If the “Multiple members of the team” still feel I’m in the wrong, then wipe my stats and return access.

Failing any of this, please provide me with an alternative email address to log a formal complaint over this issue.

I honestly find this outrageous. They should at least tell you why you were banned.  Hasn't this thread been up for weeks? I get that they don't want to give in to every person making a thread, but this has been here for awhile, and it has caught the attention of other people in the BSN community. I put myself in your shoes, and I would be really upset and angry if I was banned and not even given a specific reason why.

[Optimistman]

Commtrey wrote...

Silasqtx wrote...

theillusiveman11 wrote...

You should e-mail the appeal address.

Still no answer.

You should have patience. I'm sure they've gotten a  lot of emails about wrongful bannings.

Edit: Beat to the punch

Well i think it's time for you to go over to the koolaid.

Modifié par Optimistman, 08 août 2012 - 02:17 .

[Alijah Green]

is there a number, forget this email crap.

[Manimal]

Or they may have banned you anyway, since they don't feel they need to explain anything to anyone, not even paying customers. Great advice.

[NobodyOwens]

[quote]SimulatedSnowman wrote...


Being completely honest, I definitely can refuse to buy packs because some dude caught me up in cheating, especially because spending those credits means that I have profited off of cheating just as much as the person who executed the cheat, meaning I could get banned. I would definitely not even risk the chance of being banned from playing a game I paid for, especially since I'd effectively be getting banned for not wanting to spend time playing.[/quote]

Cal132 Wrote:

This. If you are stupid enough to benefit from a cheater, you're going to get banned. Should have emailed Bioware and asked them to remove the extra credits, they may have even left you a few of them to reward your honesty.
[/quote]

---------------------------------------------

I see that argument a lot - that people, if they find more credits than they reckon they ought to have, should scream bloody murder and trek all the way to Canada to ask for forgiveness for what they - oops, did I say they? - for what SOMEONE ELSE did.

Do you think that customer service is going to be fantastic all of a sudden? How much personal time should someone devote to hanging on a phone line (or waiting for an email) to ask that they have some of their virtual money taken away?

Oh, I know. "But packs can sometimes be bought with real money". I love how that argument goes one way, but not the other. What happens if you buy a pack, only to have something glitch and not receive the contents? Well, you're SOL. What if you get a weapon only to have it nerfed? Too bad. What if you spend some real money on packs, and get wrongly banned for cheating? Tough cookies.

Your argument, applied absolutely, is wrong, ESPECIALLY in the context that this is a videogame, and a non-PVP game at that. With VIRTUAL money. If someone knowingly rode a friend who cheated his way through days and days of matches - yes, ban him. If it's some mook who has been languishing on Bronze, who finally found a PUG with three other good guys, and doesn't know a cheater from a mole on his behind, then do not ban him.

Modifié par NobodyOwens, 08 août 2012 - 04:43 .

[Manimal]

Well said.

[steej]

No, i can't find a phone number but i wouldnt expect them to be anybetter over the phone than over an email TBH.

Also I have spent real world money on packs.

Finally I dont even know if i've been banned for having lots of credits! They havnt told me.

Please BioWare, give me/us some clear answers.

Modifié par steej, 09 août 2012 - 08:26 .

[Sniper21987]

i reported over 100 people on ms3 when they using there missile glitch. cause i was sick and tired of joining a game and someone was using the missile glitch took ages just to get a game only for someone to leave and get a missile glitcher