22 réponses à ce sujet

[Chardonney]

Okay, this is my problem. After an update my MP N7 rating dropped from 572 down to 553 (it's currently 555). Also all my characters resetted but that's not an issue for me. Anyway, I contacted EA support and they just basically told me to sit down and be patient. I have been but it's been a whole week now and nothing has changed. They don't seem to care. 

All I want is to get my N7 rating back to 572, just like it says in the leaderboard. I don't want to lose all the work I did during the promotion challenge weekend. This really shouldn't be too difficult to fix or what? I guess I'm writing this in hopes that someone from BioWare might help, since EA isn't interested in doing so. Thank you.   

Modifié par Chardonney, 30 juillet 2012 - 08:24 .

[Manimal]

When it comes to help, BioWare=EA. Good luck.

[.458]

Every disconnect risks resetting character personalizations. That amount of N7 is so trivial though...you can take pretty much any character from level 1 to 20 in a few hours. And it doesn't buy anything, and isn't useful for anything. Why not just play a few hours and get it back? Compared to getting someone with the ability to reset it for you, that's a cakewalk.

[Chardonney]

.458 wrote...

Why not just play a few hours and get it back? Compared to getting someone with the ability to reset it for you, that's a cakewalk.

Because the N/ rating is correct in the Leaderboards but not in the actual mp game. I just want them to both to be correct, like it should be. Also, if it's not fixed now when it's srewed up, there will be a constant risk that it will stay broken and go haywire all over again. Also, I shouldn't be responsible fixing something that isn't my fault and not everyone have the time to sit behind computer to get promotions (some of us have a hard job), then do it all over again to get them back to 20 again. It also isn't my fault that EA promises to do something and then it proves to be just a lie.


BioWare, please help?

[.458]

Chardonney wrote...

.458 wrote...

Why not just play a few hours and get it back? Compared to getting someone with the ability to reset it for you, that's a cakewalk.

Because the N/ rating is correct in the Leaderboards but not in the actual mp game. I just want them to both to be correct, like it should be. Also, if it's not fixed now when it's srewed up, there will be a constant risk that it will stay broken and go haywire all over again. Also, I shouldn't be responsible fixing something that isn't my fault and not everyone have the time to sit behind computer to get promotions (some of us have a hard job), then do it all over again to get them back to 20 again. It also isn't my fault that EA promises to do something and then it proves to be just a lie.


BioWare, please help?

Well, if there is a difference between boards and in-game, then you have a legitimate bug report. Quite possible it is just a temp file to clear on your local machine, but you might be able to get one of the moderators to forward it to see how to get them to match again. Its an undeniable bug.

Modifié par .458, 28 juillet 2012 - 04:19 .

[Onishiro]

record a video of it and post it, show them what you are talking about.

[Hackulator]

I really hope this is on the bottom of the list of things for them to deal with. Really, you lost 20 N7 rating, who cares? I kind of hope you are trolling.

[.458]

Hackulator wrote...

I really hope this is on the bottom of the list of things for them to deal with. Really, you lost 20 N7 rating, who cares? I kind of hope you are trolling.

No, this is actually the worst and most dangerous kind of bug. Data corruption. On the surface the consequence this time is not much, but random corruptions can do some extreme damage. For example, delete all of your weapons or zero your credits. This is just a lucky symptom. Yes, I do program for a living, and data corruption from unknown sources should scare the hell out of anyone responsible for putting things back together if anything major happens. Oh, and if they figure this one out, it is a clue to the ones they can't figure out.

Modifié par .458, 28 juillet 2012 - 06:20 .

[Chardonney]

Hackulator wrote...

I really hope this is on the bottom of the list of things for them to deal with. Really, you lost 20 N7 rating, who cares? I kind of hope you are trolling.

No, I am not trolling and a post such as yours says a lot about your stupidity. Maybe you get lucky and the same thing happens to you. Let see then how high and mighty you still act. <_< 


Thank God there are wise players here, as well, ones who understand.


Here's to show what I mean. Leaderboard...


Lobby...


And it's still acting up because after the rating dropped down to 553, it suddenly rose to 554 and then the next day to 555, without playing mp and then stopped. So this is clearly - as stated - a bug. 

Modifié par Chardonney, 28 juillet 2012 - 09:52 .

[Siran]

Had this happen to me, too, along with all the credits and XP I earned, at one time 2 Platinum and 1 Gold match, so 330k - it's just as if I never played those matches. The N7 rating realigns itself after you've reached the same N7 in the lobby as on the leaderboards and both continue to rise afterwards. It only happens when I'm not host and seems to be limited to certain friends who host. No I either host the game or do a reconnect after each successful game in order to not loose my credits / XP...

Modifié par Siran, 29 juillet 2012 - 12:07 .

[.458]

Siran wrote...

Had this happen to me, too, along with all the credits and XP I earned, at one time 2 Platinum and 1 Gold match, so 330k - it's just as if I never played those matches. The N7 rating realigns itself after you've reached the same N7 in the lobby as on the leaderboards and both continue to rise afterwards. It only happens when I'm not host and seems to be limited to certain friends who host. No I either host the game or do a reconnect after each successful game in order to not loose my credits / XP...

I've had disconnects while in the shop that erased my items but still took the credits. FYI, some people say that waiting and reconnecting will fix it, but this is only sometimes true. Often it is not. It seems there is an origin option for using the cloud, and seems the odds of things working out go up with that on. I do not have it on. Having it on does seem to make the player vulnerable to other problems of a similar nature, like erasing their ability to authorize DLC at times.

On the weekend event before this one, I fulfilled requirements many times over, even had one gold extraction where not a single person needed medi-gel or revive during the whole game...it was FB white, and there was no camping, just very careful people up top being very responsible about ducking if fired upon. Probably one of my favorite gold games ever, the people were just so nice to work with. A few days after the event I went to the shop and saw the award packs...well it lost connect before I even clicked on one, all I did was see it there. When I came back they were gone. I called help, and they said the records showed I never qualified...it erased my existence that weekend from a mere disconnect! This is what you have to look forward to from a data corruption bug. This one is high odds for occurence upon disconnect. This should be a severity 1 ticket for developers. The particular case of someone having N7 score differ between leaderboards and in-game is one of the first cases where the source can likely be tracked very close to the cause.

[Chardonney]

.458 wrote...

This should be a severity 1 ticket for developers. The particular case of someone having N7 score differ between leaderboards and in-game is one of the first cases where the source can likely be tracked very close to the cause.

I'm glad you understand, .458. Unfortunately, it's starting to seem that BioWare is just as uninterested about helping as EA, especially since there is still no answer from either one. Can't help but to feel incredibly sad because of it.  

[Onishiro]

I'll put a link and description of this bug on my bugs list page

[Chardonney]

Okay, I have to bumb this thread now since the MP just took a turn for worse. The rating had fluctuated from 555 to 556, when I opened the game today. But the worst was still to come. I could not join a friends game because the game refused to open the origin (Shift+F1) and the MP character interface also started to randomly freeze.

Now, when I finally managed to join my friends game, the entire match was unplayable. During the match - right from the start - the game started to randomly freeze. I could move for about 5 seconds and then the match froze for about three seconds, then moved again for 5 and froze for 3. This continued to the very end. After the match I created a private match just for my character alone - just to be sure - and yes, the same thing happened again. Currently I am also unable to close Origin because it refuses to open the drop-down menu, from where you can choose to sign out.


BioWare, how bad does this have to go before any help is given? Could someone from the staff at least give an answer? Please?

Modifié par Chardonney, 30 juillet 2012 - 08:27 .

[Optimist Prime]

I have the same issue as Chardonney, regarding differing N7 ranks.  My in-lobby rank does NOT match the rank listed in-game on the leaderboard or on the BSN leaderboard.
Additionally, I played a bronze game today, completed it successfully without any bugs or lag, and when we returned to the lobby and I left, I lost the credits/exp gained from that game.

I had started a thread about it, but it makes more sense if I just add my issue on this thread.

[SeanBahamut]

Chardonney wrote...

Okay, I have to bumb this thread now since the MP just took a turn for worse. The rating had fluctuated from 555 to 556, when I opened the game today. But the worst was still to come. I could not join a friends game because the game refused to open the origin (Shift+F1) and the MP character interface also started to randomly freeze.

Now, when I finally managed to join my friends game, the entire match was unplayable. During the match - right from the start - the game started to randomly freeze. I could move for about 5 seconds and then the match froze for about three seconds, then moved again for 5 and froze for 3. This continued to the very end. After the match I created a private match just for my character alone - just to be sure - and yes, the same thing happened again. Currently I am also unable to close Origin because it refuses to open the drop-down menu, from where you can choose to sign out

These sound like two completely separate issues. The first could be a dodgy connection, the second could be anything going wrong (soft- or hardware)

[Optimist Prime]

[Edit: Hey guys, let's keep in mind that while BW / EA moderators may not tell us that they have acknowledged the issue, Chris mentioned in the Tech Support sticky that issues are constantly being reviewed and reported; acknowledgement would be nice, but I trust they're watching the forums.  We just need to provide as much information as we can to help them diagnose and correct the problem.]

Here are some screen caps of my change as well, taken just a few moments ago.  As previously mentioned, I know it's not as drastic a change as the OP, but any difference between the in-game N7 rank and that displayed on the leaderboard is an issue.


Leaderboard...


Lobby...


Edit #2: Here is Siran's thread. Figured I'd include it here so all of our documentation can be found in one place.

Modifié par Optimist Prime, 31 juillet 2012 - 04:36 .

[.458]

I can see a number of possibilities here, all of which are difficult to decide on without a debugger running their code or some sort of log file/console output. So far as origin menu not coming up, this could in fact partially be a communications issue, as you cannot do even simple things like alt-tab to background on this game while it is trying to communicate...windows will simply say the app stopped working and you have to forcibly close it. But the nature of why it is doing this does not seem to be network, it is something else.

I guess one minor clue (doesn't say a lot, but might indicate something like churning away on a thread lock or infinite loop) would be if one core of the cpu has gone to 100% or near that and never slows down. Control-alt-delete and open task manager and take a look.

You can exit origin via the task manager, selecting the origin.exe process, and end task (or right click, end task tree might be better).

Another flaw that could possibly cause this is some sort of caching failure, but that is very general. I don't know what the temp files are in this game, but if someone knows, this might be a test, to delete the temp files and reboot then try again.

[Chardonney]

SeanBahamut wrote...

These sound like two completely separate issues. The first could be a dodgy connection...

Unfortunately, no. My friend has the exact same, very good connection that I have and it has always worked excellently. 


As a small update, my N7 rating changed again but this time for better, definitely. It is now 576 and the same rating is shown in the leaderboard and in the lobby/in-game. Either it changed by itself or either EA (no e-mail responce, though) or someone from BioWare fixed it.  I truly hope for the latter option.

Some matches are still buggy. Some work but - for example - FB London today didn't. My character simply refused to walk/run right. All she could do was to slide sideways and move odly.

Modifié par Chardonney, 31 juillet 2012 - 09:17 .

[Optimist Prime]

Chardonney wrote...

As a small update, my N7 rating changed again but this time for better, definitely. It is now 576 and the same rating is shown in the leaderboard and in the lobby/in-game. Either it changed by itself or either EA (no e-mail responce, though) or someone from BioWare fixed it.  I truly hope for the latter option.

Glad to hear your N7 rank fixed itself.

Took a look at my game with a little bit of hope, but no luck. My rank/credits/exp are still off.
I'm considering uninstalling and reinstalling just to see if it's a local file that's off from server records, or if both rank displayed in lobbies and leaderboard-rank are both stored server-side. I'd clear the game cache, but I haven't found any official instructions on how to do so yet.

[Chardonney]

Optimist Prime wrote...

Took a look at my game with a little bit of hope, but no luck. My rank/credits/exp are still off.
I'm considering uninstalling and reinstalling just to see if it's a local file that's off from server records, or if both rank displayed in lobbies and leaderboard-rank are both stored server-side. I'd clear the game cache, but I haven't found any official instructions on how to do so yet.

Have you tried to e-mail EA tech support? Yeah, I now, but it couldn't hurt, especially since I have no idea whether or not the fix came from their corner. They did say that they'll look into it. I highly doubt it, though, since the game is still acting up but... I guess it's better than nothing. 

[Onishiro]

Glad your issue got fixed Char!!

After thinking about your issue it seems it may have been a failed write to the database server, whether or not personal, global and regional are all separate or pulled from the same database i can not answer that. Being you were consistently getting different numbers i would assume somewhere there is a separation.

The failed write could be attributed to any number of things including unrecoverable packets, which is indicative to noise on a hardline at some point. Think of it as a picture sent threw the mail, the picture may go threw many mailboxes and transported on many trucks to get to its destination. At some point the picture got rained on and the picture is now smudged. o.k. maybe not the best example.. but like i said the issue could be from any number of things not necessarily this.

[Optimist Prime]

Completely uninstalled, manually deleted the left-over save data and then reinstalled the game from scratch. My N7 rank is still showing two different values, so I am led to believe it is not client-side, that the issue is server-side.

I gave it a day to correct itself and it hasn't yet, so I submitted a ticket to CS. Probably what everyone with issues similar to this will need to do.

Modifié par Optimist Prime, 31 juillet 2012 - 11:21 .