96 réponses à ce sujet

[Sereaph502]

I bought the SE version or whichever it was that gave you wardens keep, stone prisoner, etc as DLC, and used the CD-Keys on this account, allowing the use of the DLC in my games.

Just recently, I had to reinstall steam as it was having difficulties.  Now I've reinstalled Dragon Age, and log in with the same account as always, yet the game is telling me I have unauthorized access to the DLC I payed extra for?

[sayifa]

Have the same problem, worked when i downloaded it but when i try and play now a few hours later i get the same message.

[Sereaph502]

Anyone?

So I tested some things, and when I'm not logged in to an account at the time I have all my DLC and everything works fine.  But whenever I log in it tells me it's not authorized.

Modifié par Sereaph502, 20 décembre 2009 - 01:57 .

[zt3rr0r]

im getting the same thing after i had to reinstall it as well

[njbst18]

Same is happening to me I put a question to the customer support which said 24 to 48hrs I'd have a response and well it's been 5 days now and no response.

[meyer189]

yes i have the same difficulty and have no response from customer support....



BIOWARE THIS IS BAD!

[Metasly]

I get the same message.

I played for 2 weeks with the DLC activated, and now suddenly the tells me that my DLC is Unauthorized...

And it won't load my savegame anymore !

[saxo_g]

I haven't run into this issue.



The OP sounds like he actually got the digital deluxe edition as that's the only one that comes with both The Stone Prisoner and Warden's Keep. I occasionally get a message when I first load the game that says the savegame (after I click on "Resume") has certain DLC active that I am not authorized to use and that I need to log in or load another game. However, this has always resolved itself after a few seconds. I just have to hit "Resume" again. I'm assuming that this is due to some lag time between me telling it to reload my last save and the game checking both the local file and the server to see that I'm actually supposed to have those items in my account.

[njbst18]

I just got a reply from the help request that is of no help. I have no other help request of this nature in there so I had to update this one and resend it again. Maybe this time they will actually answer the question instead of dodging it.

It only took them 6 days to tell me this.

"Hello,



Thank you for contacting Electronic Arts Support.



After checking your contact history, I noticed you currently have another support request awaiting response in our queue for the same issue. The reference number on the pre-existing request is #<**************>.



In order to provide you with better, more consistent support, I am closing this duplicate support request. I would recommend you update your pre-existing incident if you require an update or further assistance. To access all current support requests associated with your account, follow the steps below:



1. Go to support.ea.com

2. Click on the ‘My Questions’ link on the top left-hand corner of the page (under the ‘My Stuff’ section)

3. Our website will prompt you to log in to your EA account.

4. If you have multiple EA accounts, use the screen name associated with this support incident

5. You should now see the ‘My Questions’ page, where all open support requests should be listed.



Clicking on the subject of the support request will open its details. From the details page, you can update your pre-existing incident if you require further assistance.



Due to the high number of requests we receive, it oftentimes takes our team over 24 hours to respond to requests. If you don’t hear from our team promptly, you may update your request and ask for a response. Opening a new support request can cause further delays in resolving the issue in question.



Thanks again for contacting EA Support. Feel free to update your previous incident if you require further assistance.



If there is anything else we may do to assist you please let us know.



Thank you,



Rahul K

EA Online Support"

[Sereaph502]

Meh. I'm guessing this is an issue people have by reinstalling the game. Possibly in a different directory.



Originally my steam folder was in program files, whiched caused a bunch of trouble, seeing as I'm running Vista. When I reinstalled it I moved the steam folder so it wasn't in program files anymore.



That wouldn't make sense though, because aren't the DLC suppose to be connected to your EA account? I guess it somehow got screwed up. I'll try submitting a ticket.

[stuntcock42]

Metasly: I had a problem similar to yours. Installed game, purchased DLC, everything ran fine for weeks. Today I tried to play and got the unauthorized DLC (also can't load any saved games).



In my case, this was caused by a system upgrade/cleanup that I ran a few days ago, during which I disabled the "Dragon Age: Origins - Content Updater" service (because I didn't want the game patching itself secretly). In fact, this service is essential for the DLC authorization process. I switched it back to Automatic, started the service, and things are back to normal.



Check that service. Perhaps it's been disabled by an OS patch, or maybe your antivirus software is blocking it. If it's stopped, try starting it manually.



Steam Users / Reinstallers: Check the exec path for your content updater service. If it's still pointing to the old folder (or if it's missing entirely) then you may need to fix the service entry by using the sc command-line utility.



http://www.reddit.co...ge_origins_dlc/

[Hawkdeer]

Same problem for twice in one and one half months of playing this game, but this time DAO Content updater is running, the game says the DLC should be available, but it doesn't appear on any characters, new or pre-existing. I want a patch to fix this soon, or a refund. I will be very reluctant to purchase any additional content in the future.

[nanadin]

ive had this same kinda problem foor aaages, sometimes it works sometimes it doesent. It pisses me off that I have to do all this different **** to get it to work and go around in forums, if i pay for a game this is how it should work: Install - play --
I recently reinstalled the game, and i see the dlc's i just put up there, returnt to ostagar etc etc (ofc they are unauthorized) BUT the dlc's that come with the pack i bought, stoneprisoner etc. are not even there, I cba with it anymore, just makes me lol. and this ladies and gentlemen is why ppl dont pay for games!

Modifié par nanadin, 22 août 2010 - 07:55 .

[Velouria]

I had the same problem. Works fine for a while then just quits working and I get the 'unauthorized' error in the dlc screen. After some searching I found a very complex workaround on the BioWare website. However (I think this may be Windows 7 specific, but not sure), all you have to do is launch the 'Run' feature from the Start screen, enter 'net stop DAUpdaterSvc', then enter 'net start DAUpdaterSvc' and it should reset so when you load back into the game it works again.

[BiscuitsOfWrath]

I have the same problem does anyone have a solution that works 100%?

[Tanc_Warmaster]

I had the same problem and managed to fix it (thanks to Velouria)

Summerized:

problem: I bought witchhunt and leliana dlc, when I logged in in dragon age, nothing happened.

So I downloaded and installed the dlc with daupdater (go to registered game content and click more info on dragon age dlc)

when I logged in in dragon age, the game said it was installed but anautherized (so no good)

Solution:

open cmd.exe (windows - search) IN ADMINISTRATOR MODE and enter:

'net stop DAUpdaterSvc' and then

'net start DAUpdaterSvc' (without ' ')



that fixed it for me (my dlc was autherized)

[jojobe71]

well --join the unauthorized club. i had the problem a day ago. i called tech support they did something. I later bought witch hunt. now im unauthorized. Ive called ea 4 times over the last 2 days. frequent crash, lost my mouse and keyboard function. they fixed the key board. but i still have crash just not as bad. Now this. Im wondering what i doing buying stuff that dont work. Im gona stop. i dont like the idea of having to always connect to the internet to verify stuff. look what happens when things dont go right. I like having he cds and installing everything. this way is such a pain

[JackM]

jojobe71 wrote...

well --join the unauthorized club. i had the problem a day ago. i called tech support they did something. I later bought witch hunt. now im unauthorized. Ive called ea 4 times over the last 2 days. frequent crash, lost my mouse and keyboard function. they fixed the key board. but i still have crash just not as bad. Now this. Im wondering what i doing buying stuff that dont work. Im gona stop. i dont like the idea of having to always connect to the internet to verify stuff. look what happens when things dont go right. I like having he cds and installing everything. this way is such a pain

Try to start Dragon Age Content Updater service prior to game launching. For this, open Windows main menu, select Run..., tyep "services.msc" (without the quotes) and press Enter. In the Services window, look for Dragon Age: Origins - Content Updater service. Right-click on this service and select Start in the contextual menu. Once the service has started, close Services window and launch the game.

If the above steps do not solve your issue, check this thread.

Concerning the internet connection, once your DLCs authorization process has been completed, you can log off and continue to play offline.

[jojobe71]

uhm...what i got up to content service updater. there nothing to right click.did not see contextual menu as any option. window 7 64 bit im using

[RCESMR]

Joined the "Unauthorized" club today with the Ultimate Edition. Says it's there, but can't use any of it.

[ManaByte]

None of the workarounds worked for me. The DLC is still unauthorized. Kinda upset about buying the Ultimate Edition now.

[Fernando Melo]

If you get the unauthorized DLC issue, there are essentially 2 causes:
1) the DLC code was not redeemed on the account you play with
    - check that your DLC shows up at this page (http://social.biowar...ntitlements.php)
    - if not, redeem the code that came in the box/from digital download provider here
    - ensure you are logging into the game with the same email address/pwd used on this site
    - depending on server load, it may take up to 1min to verify the content
    - once verified (no longer unauthorized), you can play offline from that point onward

2) the DA updater service has a problem

#2 is actually the most common issue, and there are many different reasons it could get into a state that it thinks your DLC is not authorized.  The most common of those is that it simply failed to start - this can happen even in cases where it had previously worked.

For all cases, there is a great troubleshooting guide and workarounds in this thread:
http://social.biowar...58/index/759141

[RaZieL980]

JackM wrote...

jojobe71 wrote...

well --join the unauthorized club. i had the problem a day ago. i called tech support they did something. I later bought witch hunt. now im unauthorized. Ive called ea 4 times over the last 2 days. frequent crash, lost my mouse and keyboard function. they fixed the key board. but i still have crash just not as bad. Now this. Im wondering what i doing buying stuff that dont work. Im gona stop. i dont like the idea of having to always connect to the internet to verify stuff. look what happens when things dont go right. I like having he cds and installing everything. this way is such a pain

Try to start Dragon Age Content Updater service prior to game launching. For this, open Windows main menu, select Run..., tyep "services.msc" (without the quotes) and press Enter. In the Services window, look for Dragon Age: Origins - Content Updater service. Right-click on this service and select Start in the contextual menu. Once the service has started, close Services window and launch the game.

If the above steps do not solve your issue, check this thread.

Concerning the internet connection, once your DLCs authorization process has been completed, you can log off and continue to play offline.

This is how I get it to work every time it plays up, which can be quite alot as I mod the $h1t out of my install. So many bug fixes and texture remodels, including the HiRes patch which is gorgeous

I go into Component Services into the search bar, look for the DAUpdaterSvc and stop, set to Automatic, start, then start up DAO again. Fixes the problem for me.

Running Win7 Enterprise x64, Retail version ( I had store credit ^.^ )

[I-Pa]

Same to me..



I bought the ultimate edition pack through EA store ( every DLC's is in the pack + Awakening )

I installed it through the EA Download Manager with my account...



I started the game... And no DLC's is working!! Awakening works because it's an expansion pack , But no witchhunt,Leliana's song,Golems of Amgarrak and more...



I have tried to fix it in all possible ways!!!!

HELP!

[Siurell]

I just as Bioware or Electronic Arts to say something about this matter.



4 days being unable to play.



GL.