532 réponses à ce sujet

[Walsh1980]

For me the "contact us" page just keeps reverting to the top Help page, I don't see any option for live chat, email, or any other contact info. I see a thing on the top about some new help forum, but I can't even log in to it properly.

[Kitten Tactics]

Matrim4050 wrote...

I keep checking, yet I find there is still no commendation pack awaiting me. Just like being in the service again. Hurry up and wait. ._.

They have sent out all the ones they are going to send.  If you don't contact support, you won't be getting one.

[Kitten Tactics]

Walsh1980 wrote...

For me the "contact us" page just keeps reverting to the top Help page, I don't see any option for live chat, email, or any other contact info. I see a thing on the top about some new help forum, but I can't even log in to it properly.

You need to log in at 
https://help.ea.com/...?sso_redirect=1 

Then select your game, issue, and platform before the option to talk to a rep lights up

[Walsh1980]

Kitten Tactics wrote...

You need to log in at 
https://help.ea.com/...?sso_redirect=1 

Then select your game, issue, and platform before the option to talk to a rep lights up

Thanks for the help, and believe me I'm trying, I'm logged in but when I go to the link you gave, or use the "contact us" box on the right, it just reverts to help.ea.com/  where there are no options for contact.

I've even tried it in Chrome, the Origin client, and even (shudder) IE just in case Firefox is causing it, I get the same thing in those.

[Solas]

Got my Eagle I, I'm so proud.

[Kitten Tactics]

Walsh1980 wrote...
Thanks for the help, and believe me I'm trying, I'm logged in but when I go to the link you gave, or use the "contact us" box on the right, it just reverts to help.ea.com/  where there are no options for contact.

I've even tried it in Chrome, the Origin client, and even (shudder) IE just in case Firefox is causing it, I get the same thing in those.

I'm using Chrome and as soon as I log in on that site, it takes me to a page that displays 

CAN’T FIND WHAT YOU’RE LOOKING FOR?By providing a few details about your product, you'll help us connect you with the Game Advisor who can most effectively provide the support you need. 


Along with three fields to click on to describe your problem.  

[o Revan x]

If you don't get Comm pack in first "wave" you will probably never get it, you have to raise a ticket and simply ask for it. It takes few minutes and you have new gun, isn't hard at all.

[MDK236]

Got a Crusader V and another Slayer Card....I have Paroxysms of Ecstasy....

[Demiano]

Woo! Just got my pack through EA Helpdesk! Valiant II. Haha, was kind of hoping for the Hurricane VI.

[frankles]

Walsh1980 wrote...

Kitten Tactics wrote...

You need to log in at 
https://help.ea.com/...?sso_redirect=1 

Then select your game, issue, and platform before the option to talk to a rep lights up

Thanks for the help, and believe me I'm trying, I'm logged in but when I go to the link you gave, or use the "contact us" box on the right, it just reverts to help.ea.com/  where there are no options for contact.

I've even tried it in Chrome, the Origin client, and even (shudder) IE just in case Firefox is causing it, I get the same thing in those.

I just did this on behalf of my boyfriend who's away at the moment, we both use firefox.  I went to EA help, bottom right of the page, changed the country to USA (I'm in the UK), back to the top of the page 'contact us', and well, it's explained fully here

They sorted it right away through live chat, I was very impressed!

Modifié par frankles, 02 août 2012 - 04:41 .

[Walsh1980]

At this point I don't care about the commendation pack, only why I can't contact them. The problem I had persists, so I made a completely new Origin account and lo and behold the options you all speak of were there, on my main account I simply can't contact them as the website just doesn't work. They said their engineers were aware the issue and it would be fixed... here's hoping...

Modifié par Walsh1980, 02 août 2012 - 05:35 .

[stiv1982]

packs arrived finaly!!
N7 Slayer and N7 Eagle1.

[NaturalCMYK]

Got my third Destroyer, and my second Eagle....how disappointing, All I want is a Shadow and Hurricane

[LeM108_]

Eagle VI.

BUT N7 SHADOW HELL YES.

[paspinall]

I cant actually speak to them through live chat, is it a US only thing am I stuck hoping that they can sort it via email

[NMD68]

meh finally got the commendation pack added manually, just to get a valiant II, alright bring on the next event

[ValorOfArms777]

your help tech help only told me what your function is not a real Complaint center... I did your goal yet I have not gotten my Commidation Pack ..where is it...

[Hantaksk]

Those who havent got their commendation packs you can get them using live chat help, just explain your situation (no pack operation overwatch), give the required information (email of your origin account) and the people there should be able to grant it to you in no time.

Also for thoses who have issues accessing the live chat option using any web browser let me remind you that you can also access that help using the origin client.
Like..
Launch our beloved origin (sarcasm) and click on the "?" button (aka HELP) and another small window will open with the option for live chat.

[Satnamji]

Matanzu wrote...

Didn't get my Commendation pack (despite playing with my new Fury all weekend and getting extractions, etc...), but rather than going in to the live chat I just raised a ticket on the support system and requested they get back to me via email, did it last night just before going to bed (I wasn't particularily fussed about receiving it anytime soon) and checked my emails this morning and the support chap had got back to me 1 hour after I raised the ticket.

Fired up ME before going to work and the Commendation Pack was there with my Eagle II, which I'm quite happy with.

I also got an N7 Slayer from the Victory pack, which I will probably give a go but I was put off slightly as a result of a bronze game I played at the weekend that had two N7 Slayers at level 20; had to go to the other side of the map to stop my screen shaking...

Thanks for the tip about contacting support through email. Only took about an hour to get my Commendation Pack.

[NOAHmacc]

I was finally able to find an EA rep that told me something other than wait for 24 hours. He got me the commendation pack finally. His name was Prateek, watch out for this guy because he might help you too. The pack had an N7 Crusader I in case anyone was wondering.

[Satnamji]

NOAHmacc wrote...

I was finally able to find an EA rep that told me something other than wait for 24 hours. He got me the commendation pack finally. His name was Prateek, watch out for this guy because he might help you too. The pack had an N7 Crusader I in case anyone was wondering.

My email was signed by a "Pratik." Busy guy today. lol

[paspinall]

I am assuming I was just unlucky with the pack, thanks for support for getting it to me, but all my friends who didnt need to use support lucked out to get an earth character in it too

[DayTripper27]

ea is so rad it was very simple to get my pack kudos to ea and bw!

[Blazerick]

Just recieved my Pratik's email answer too haha.
I've just checked the game, and I got my Comm Pack. Crusader N7 II

[nranola]

*blissful sigh* <3