532 réponses à ce sujet

[Captain_Pants]

paspinall wrote...

I cant actually speak to them through live chat, is it a US only thing am I stuck hoping that they can sort it via email

You can just change your region at the bottom of the page to US, it doesn't seem to matter where u actually are just as long as you set region to USA

[OtagoRyan]

frankles wrote...

Walsh1980 wrote...

Kitten Tactics wrote...

You need to log in at 
https://help.ea.com/...?sso_redirect=1 

Then select your game, issue, and platform before the option to talk to a rep lights up

Thanks for the help, and believe me I'm trying, I'm logged in but when I go to the link you gave, or use the "contact us" box on the right, it just reverts to help.ea.com/  where there are no options for contact.

I've even tried it in Chrome, the Origin client, and even (shudder) IE just in case Firefox is causing it, I get the same thing in those.

I just did this on behalf of my boyfriend who's away at the moment, we both use firefox.  I went to EA help, bottom right of the page, changed the country to USA (I'm in the UK), back to the top of the page 'contact us', and well, it's explained fully here

They sorted it right away through live chat, I was very impressed!

Thanks Frankles, I used the forum link you provided.  Was able to chat with Pranav within about 2 minutes and after explaining the problem of not receiving the commendation pack, all I had to do was provide the email address used for my EA/Origin login and he told me he had added the pack to my account.  Hopefully it will be there when I get home tonight.

[Mr_313_to_817]

All I want is the garsh darn VALIANT!!!!!! I keep getting the same weapons from the weekend packs. It's the only gun I'm missing :-(

[Rody2k9]

So are supposed to get the Victory Pack PLUS the Commendation Pack or only one of them?

[Plzpetmyrooster]

I have yet to receive my Commendation pack and I know that i fulfilled the requirements for acquire one

[Elobart]

Plzpetmyrooster wrote...

I have yet to receive my Commendation pack and I know that i fulfilled the requirements for acquire one

That happens sometimes by mistake.
Contact support before it's too late to receive it.

Modifié par Elobart, 03 août 2012 - 02:20 .

[Elobart]

Rody2k9 wrote...

So are supposed to get the Victory Pack PLUS the Commendation Pack or only one of them?

Depends.
Did you do an extraction with a "Earth DLC" character in your squad during the operation?
(Even Loan Survivor counted this time)
If so, you met the squad goal for the Commendation Pack, and yes you get both.
We met the allied goal as a community, so we all get the Victory Pack.

Modifié par Elobart, 03 août 2012 - 02:19 .

[Plzpetmyrooster]

Elobart wrote...

Rody2k9 wrote...

So are supposed to get the Victory Pack PLUS the Commendation Pack or only one of them?

Depends.
Did you do an extraction with a "Earth DLC" character in your squad during the operation?
(Even Loan Survivor counted this time)
If so, you met the squad goal for the Commendation Pack, and yes you get both.
We met the allied goal as a community, so we all get the Victory Pack.

i got full extractions with a full "earth" team

[GroovyPower]

Got a new appearence for a character I already have.

[Manny Santiago]

 Sharing my success of the event:

http://mannylikesstu...ch-in-mass.html 

There are links there that should help you claim your Commendation Pack! Looking forward to a new challenge!

[Chaoswind]

and once again email sent about missing commendation pack...

meh when is going to be over

[Matrim4050]

Hooray for finally getting my commendation pack! Hi there, Valiant II.

[Aetika]

AHAHA, unbelievable! I really did get Crusader III

[Tchu Tchu Tchu Paaaa]

After chat with Pranav and after explaining the problem of not receiving the commendation pack, he had added the pack to my account. Hurricane II

[Nozlander]

I still haven't got my Comm pack through yet, not happy

[Morbious99699]

Valiant V and one of the unlocks that I actually needed... very nice weekend

[Elobart]

Please, for the next op...
Resist the urge to do a Platinum Extraction squad goal.
It will only ensure failure of the allied goal.

[ProtheanN7]

when is the next op???? any1???

[Pee Jae]

ProtheanN7 wrote...

when is the next op???? any1???

Probably next Friday?

[Manny Santiago]

Chaoswind wrote...

and once again email sent about missing commendation pack...

meh when is going to be over

Have you ever tried chatting with them? Emailing can take time...

[Koveras Alvane]

t_skwerl wrote...

ProtheanN7 wrote...

when is the next op???? any1???

Probably next Friday?

Still nothing AFAIK. :-\\

[Quaen]

frankles wrote...

Walsh1980 wrote...

Kitten Tactics wrote...

You need to log in at 
https://help.ea.com/...?sso_redirect=1 

Then select your game, issue, and platform before the option to talk to a rep lights up

Thanks
for the help, and believe me I'm trying, I'm logged in but when I go to
the link you gave, or use the "contact us" box on the right, it just
reverts to help.ea.com/  where there are no options for contact.

I've
even tried it in Chrome, the Origin client, and even (shudder) IE just
in case Firefox is causing it, I get the same thing in those.

I
just did this on behalf of my boyfriend who's away at the moment, we
both use firefox.  I went to EA help, bottom right of the page, changed
the country to USA (I'm in the UK), back to the top of the page 'contact
us', and well, it's explained fully here

They sorted it right away through live chat, I was very impressed!

I tried to do that, but I continue to have problems. In Firefox (latest
version, turned off greasemonkey&adblock just to make sure), the
login prompt doesn't even show up. In Opera, it says that the
email/password is wrong, even though i copypasta'd it (and copypasta'ing
it in the origin client or right here at social.bioware.com works fine
and dandy).
I did receive commendation packs quite late, but I eventually got them in past (only three or so, though).

Suggestions?

//edit: apparently, the site had some problems with special characters in the password (^ is the likely culprit)... changed it to a slightly easier one and I did managed to log in. Will see if the rest will work (in Opera, anyway).

//edit2: I got an email from the support and the commendation pack.
But seriously, what makes giving out the commendation packs so complicated? It seems like a process that should be easily fully automated, I find the fact that so many people have to contact tech support to receive their prizes quite jarring.
The fact, along with the long delays makes it look as if they are attributed completely by hand.

Modifié par Quaen, 04 août 2012 - 05:29 .

[Brandinator]

Happy, happy. Thank you bioware. I got my Hurricane V!!!

[DragonRacer]

Koveras Alvane wrote...

t_skwerl wrote...

ProtheanN7 wrote...

when is the next op???? any1???

Probably next Friday?

Still nothing AFAIK. :-

Will likely be announced around 1pm EST (10am PST) Tuesday. That's the general pattern.

[Manny Santiago]

Quaen wrote...

I tried to do that, but I continue to have problems. In Firefox (latest
version, turned off greasemonkey&adblock just to make sure), the
login prompt doesn't even show up. In Opera, it says that the
email/password is wrong, even though i copypasta'd it (and copypasta'ing
it in the origin client or right here at social.bioware.com works fine
and dandy).
I did receive commendation packs quite late, but I eventually got them in past (only three or so, though).

Suggestions?

//edit: apparently, the site had some problems with special characters in the password (^ is the likely culprit)... changed it to a slightly easier one and I did managed to log in. Will see if the rest will work (in Opera, anyway).

//edit2: I got an email from the support and the commendation pack.
But seriously, what makes giving out the commendation packs so complicated? It seems like a process that should be easily fully automated, I find the fact that so many people have to contact tech support to receive their prizes quite jarring.
The fact, along with the long delays makes it look as if they are attributed completely by hand.

I bet the system is having a hard time determining the thousands of players' (if not, millions) eligibility through different regions and platforms.

I'm from the Philippines and playing on a PC. I wonder if the Westerners have a high chance of an automatic reward for both packs.

I don't want to start a racial war here. There are  factors that makes the system imperfect (such as not being to track the operation progress real time due the different platforms).