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Please fix the memory leak!


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48 réponses à ce sujet

#1
devida

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I know its probably not easy but its really ruining the game for me. Load times start off at like 5 seconds and slowly get longer and longer. I timed one load time at _12_ minutes.

I wana play but it sucks having to restart every 15 mins or so.

So please, fix! or at least acknowledge that your working on a fix. Pleeeeeeeeeease!

Apart from that, the game is awesome btw, i just wish I could experience it without this problem<3

#2
Titius.Vibius

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Here's a free poster from my dwarf hunk, maybe that will take off some of those hate you feel now. Chill and let's laugh.



Image IPB

#3
Valaskjalf

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have you already tried various video and sound drivers first? also disabling any kind of spyware or virus scanner that scans running processes. there are a bunch of driver incompatibilities which produce memory-leak -like symptoms. for example i got massive lag and loading times with my ATI 5770 and whatever is the most recent driver HIS provides. switching to a vanilla ATI 9.11 driver fixed everything.

#4
fkirenicus

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Valaskjalf wrote...

also disabling any kind of spyware or virus scanner that scans running processes.


You are actually suggesting that people that play online should disable their spyware and virus programs?? :blink:
Ah what the heck. Why not disable the firewalls also, security is for cowards... :D

Modifié par fkirenicus, 21 décembre 2009 - 02:19 .


#5
Valaskjalf

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fkirenicus wrote...

Valaskjalf wrote...

also disabling any kind of spyware or virus scanner that scans running processes.


You are actually suggesting that people that play online should disable their spyware and virus programs?? :blink:
Ah what the heck. Why not disable the firewalls also, security is for cowards... :D


not everyone is as paranoid as you

and its perfectly safe in general use cases. now, if you play while surfing pr0n then you probably should keep protection on. And if it solves the issue, then you know that your security software sucks and you should get something else. 

#6
fkirenicus

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Valaskjalf wrote...

not everyone is as paranoid as you


Sweet. Tsk tsk.

and its perfectly safe in general use cases. now, if you play while surfing pr0n then you probably should keep protection on. And if it solves the issue, then you know that your security software sucks and you should get something else. 


I take it that you are constantly running security software yourself, then? :P
Considering the fact that DAUpdater itself behaves like your average trojan, it's no wonder some security software
reacts to it.
It's quite fascinating really - some are apparently willing to go to extreme lengths in order to defend EA and relieve them of their responsibilites.
Even as far as suggesting to others that they should disable security software.

Modifié par fkirenicus, 21 décembre 2009 - 02:50 .


#7
vometia

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not everyone is as paranoid as you

and its perfectly safe in general use cases. now, if you play while surfing pr0n then you probably should keep protection on. And if it solves the issue, then you know that your security software sucks and you should get something else.

:o

Questionable advice is questionable, etc.

#8
Valaskjalf

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fkirenicus wrote...
I take that you are constantly running security software yourself, then? :P
Considering the fact that DAUpdater itself behaves like your average trojan, it's no wonder some security software
reacts to it.
It's quite fascinating really - some are apparently willing to go to extreme lengths in order to defend EA and relieve them of their responsibilites.
Even as far as suggesting to others that they should disable security software.


I'm currently running Microsoft Security Essentials. It has the lowest performance impact i've seen and it holds its own against stuff you have to pay for.

There is some security software out there that will take a whole lot of memory and cause a huge performance hit. most of the ones that come as free trials with consumer computers generally fall into this category. 

#9
darth_penguin

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First, unless your scanner is running a system scan, the lag caused should remain consistent, not increase the longer you play.   I'm trying to find my system monitoring suite and see if there is indeed memory problems, and if the game is the source.  I Also have this problem, although it usually takes 2 hours or so to get really bad load times.

Second, disabling security software should never be something you do casually.

Third, Avira AntiVir works wonderfully, and has a small footprint. And it's free. Well, they have a free version, which i use.

Modifié par darth_penguin, 21 décembre 2009 - 03:27 .


#10
JironGhrad

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Avira has been falsely reporting the patches as trojans...

#11
Titius.Vibius

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JironGhrad wrote...

Avira has been falsely reporting the patches as trojans...


Every new patch except 1.02a has been falsely detected as a trojan.

#12
berelinde

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MacAffee, however, doesn't report the patches as trojans. Not that I'm playing salesman. More aggressive anti-viral software is probably safer. And MacAffee isn't free.



I don't play with an open internet connection, which allows me to turn off the anti-virus, firewall, and everything else. Saves a lot of resources.



But yeah, I know what you mean about the increasing load times. I don't run for very long at a stretch because I'm paranoid about frying my processor (it runs at 100%), so I don't see that much, but on the rare occasions that I've played for more than 20 minutes in one sitting, I've noticed the load times increase.



@TititusVibius: Laughter, the best Rx

#13
Shadowace15617

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This is really game breaking to me. I cant believe the game has been out this long and still no fix, guess Bioware really isn't what they used to be.

#14
sambuka

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I continue to see a whole bunch of so called experts telling people how to circumnavigate EA/Biowares' responsibilities to deliver a game that should, having paid money for the thing to actually work. They are not improving the issue and really should shut the **** up.



The silence by EA/Bioware on the issues that some people are having is deafening. If, as some so called experts are suggesting it is peoples' systems that are causing the problems let EA / Bioware tell us what the specs are so we all know.



If the problem is a Memory leak, let EA / Bioware tell us so we all know.



If the problem is bad coding let EA / Bioware tell us so we all know.



Are the so called experts getting the picture? Thanks for your expert help but, no thanks all you are doing is winding people up and making the issue ten times worse.



Silence is acceptance so they say..it seems EA/ Bioware have by their silence on this issue have accepted that the game cannot be patched..lets hope this isn't the case as it would change what could be a good game into a bargain bin game.




#15
JironGhrad

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sambuka wrote...

I continue to see a whole bunch of so called experts telling people how to circumnavigate EA/Biowares' responsibilities to deliver a game that should, having paid money for the thing to actually work. They are not improving the issue and really should shut the **** up.

The silence by EA/Bioware on the issues that some people are having is deafening. If, as some so called experts are suggesting it is peoples' systems that are causing the problems let EA / Bioware tell us what the specs are so we all know.

If the problem is a Memory leak, let EA / Bioware tell us so we all know.

If the problem is bad coding let EA / Bioware tell us so we all know.

Are the so called experts getting the picture? Thanks for your expert help but, no thanks all you are doing is winding people up and making the issue ten times worse.

Silence is acceptance so they say..it seems EA/ Bioware have by their silence on this issue have accepted that the game cannot be patched..lets hope this isn't the case as it would change what could be a good game into a bargain bin game.


Where do you see people telling people that Bioware can provide a game that doesn't work?  There are suggestions for tuning the PCs and for resolving problems with PC configurations that might be incorrectly perceived as bugs.  There are a number of people who've completed the game one or more times with no issues (I've been through the game two full times along with numbers of hours trying to "recreate" the bugs people have had) and have experienced none of the issues described on the forums.  The idea behind a work-around is in no way intended to prevent the software developers from resolving the issue but to allow people to play in the mean time.

There is a new patch in the pipe (there were references to it elsewhere in the last 24 hours) and 1.03 will have more bug fixes than the previous patches did. Their silence is in no way an indication that it can't be patched.  Perhaps they simply don't want to tell people that it may truly be their systems?  Then again, they may not say anything because they're unsure what exactly is causing the problem.  Let's say, for example, that the problem is actually only found in Radeon 3870 GPUs.   They would have to check all the other graphics cards to make sure it really is "only" in Radeon 3870s.  Then, they'd have buy 3870s to test different driver combinations to see if there's one that works and maybe it works fine for them and they have to start looking at it by brands... that becomes a logistical nightmare and very expensive.  Maybe it's only the AGP version of 3870s (in my above example).  I'd prefer they stay silent on the subject instead of telling us over and over "Don't know.  Still don't know... STILL haven't got it yet."  And with as many lines of code as there are in a 15GB install they may still not have a solution yet. 

#16
Shadesofsiknas

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One thing Ive noticed is that many different people have come in to say they are having problems like this. But it is the same three or four people showing up in every thread trying to tell them that it is there system that is the problem.



Do you guys work for Bioware? Are you hired to try and convince people that there is nothing wrong with the game?



If you do only have good intentions at heart I commend you. But in most cases all you are achieving is in creating frustration. People are already angry over the game problems and dont want to hear that it is there system that is broke when it clearly is not the case.

#17
Gorath Alpha

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I have never added any comment to any thread with the word "memory leak" because my own opinion is that there is no such thing anywhere, anyhow. I do not know this for a fact, and I don't think there's any necessity to add to the noise about this gradual loss of performance.

However, I have just read a comment in a thread posted in the General Subjects forum about High Resolution textures by Andreas Papathanasis, a Bioware tech of some sort who had this to say

" . . . I understand lots of people are having issues with gradually degrading load times, but that's irrelevant for this post. Also please don't call that problem a memory leak unless it's been confirmed by a dev that this is what causes it (and I haven't seen that confirmed anywhere). A memory leak is as likely to cause such an issue on some machines as are hundrends of other reasons. Just call the issue what it is for now (degrading loading times) so we can all be sure we're talking about the same thing and prevent misunderstandings. Use the PC technical support forum to report this issue, not this thread."

You may find the original here:   social.bioware.com/forum/1/topic/9/index/462815/7

Gorath
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Modifié par Gorath Alpha, 21 décembre 2009 - 08:06 .


#18
Dark83

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I'd like to note the context of that though, in that Andreas wasn't even aware of the slowdown issue until it was pointed out yesterday, due to no involvement with the patch programming team (which was what I asked regarding if Bioware is aware of the issue).

#19
Shadowace15617

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Dark83 wrote...

I'd like to note the context of that though, in that Andreas wasn't even aware of the slowdown issue until it was pointed out yesterday, due to no involvement with the patch programming team (which was what I asked regarding if Bioware is aware of the issue).


I'm surprised if they wouldn't know about it, you would think someone that works at bioware would own a retail copy of the PC version.

#20
Gorath Alpha

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Shadowace15617 wrote...

Dark83 wrote...

I'd like to note the context of that though, in that Andreas wasn't even aware of the slowdown issue until it was pointed out yesterday, due to no involvement with the patch programming team (which was what I asked regarding if Bioware is aware of the issue).


I'm surprised if they wouldn't know about it, you would think someone that works at bioware would own a retail copy of the PC version.

He probably does, and he probably has zero experience with the problem, as have I.  I wouldn't have made that note, had the quote not been added here by myself.  That ends my participation in this or any other thread with the term "memory leak" in its title. 

Gorath
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#21
Dark83

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Given the system configurations I've seen that have and don't have the problem, I think they're not so much "fixing the problem" as "trying to see what's causing it". It seems fairly random, in terms of who's having issues and who isn't.

#22
IGedit

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devida wrote...

I know its probably not easy but its really ruining the game for me. Load times start off at like 5 seconds and slowly get longer and longer. I timed one load time at _12_ minutes.


I've never seen a load time that long (maybe 1 min.  at most), but turning off the persistant gore option did seem to make my game run a bit better.

#23
JironGhrad

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Dark83 wrote...

Given the system configurations I've seen that have and don't have the problem, I think they're not so much "fixing the problem" as "trying to see what's causing it". It seems fairly random, in terms of who's having issues and who isn't.


That's a very good observation and part of my objection to calling it a leak (I've been challenged on this particular subject, basically since day 1).  I have the game running on 5 different systems all with different hardware ranging from a P4 2.4Ghz with 1.5GB of RAM, a Radeon x1650 Pro (which I used to complete a playthrough with a different set of hardware as well)  and Windows XP Pro to a brand new Dell Studio XPS, running Windows 7 HP 64bit with an Intel Core 2 Duo, 4GB of RAM and a Radeon HD 3870M.  I haven't been able to get any of them to gain additional time loading (certain areas, notably Denerim and the Elven woods take longer generally but don't grow exponentially as described.) I also can't get it to run at 100% usage on any of the higher end systems. And at no time has the application (on any of the machines) ever gone over 1.4GB of system RAM usage. 

I've been in IT for 10 years now, and if the problem is actually as widespread as people here on the forums are complaining then having 5 machines with no problems (non-repeating crashes aren't "problems" in my book; it's happened perhaps 10 times total among all 5 PCs and always in different places) is a case of astonomical good fortune.

#24
vertigofm

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 Everytime I complain about a bug I get bombarded by 1000 fanboys telling me to accept it and give me advice on how to fix it myself.

#25
Valaskjalf

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vertigofm wrote...

 Everytime I complain about a bug I get bombarded by 1000 fanboys telling me to accept it and give me advice on how to fix it myself.



You are on the tech support forum you know.