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Please fix the memory leak!


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#26
sambuka

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Maybe people assume that this is the Bioware tech support forum? Unfortunately Bioware through there inability to inform have opened it it up to be a " listen to some nobody, and make a bollocks of your computer tech support forum" Makes me laugh listening to some so called tech replies by self promoted experts. Most people don't really care that YOUR system is running the game, all they are interested in is theirs isn't ,and that Bioware have abandoned them by not keeping them informed. Why, would anyone in their right mind listen to, and do what someone told them to do on the internet? The mind boggles.

#27
Dark83

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JironGhrad wrote...

I've been in IT for 10 years now, and if the problem is actually as widespread as people here on the forums are complaining then having 5 machines with no problems (non-repeating crashes aren't "problems" in my book; it's happened perhaps 10 times total among all 5 PCs and always in different places) is a case of astonomical good fortune.

Actually, I think your own experience over the range of machines is lacking a critical component - namely, you've tested it on different machines, but not different versions of the game. At the very least, there's Steam and DD, and however many different physical copies. That's three different implementations of the same software, minimum.

#28
JironGhrad

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sambuka wrote...

Maybe people assume that this is the Bioware tech support forum? Unfortunately Bioware through there inability to inform have opened it it up to be a " listen to some nobody, and make a bollocks of your computer tech support forum" Makes me laugh listening to some so called tech replies by self promoted experts. Most people don't really care that YOUR system is running the game, all they are interested in is theirs isn't ,and that Bioware have abandoned them by not keeping them informed. Why, would anyone in their right mind listen to, and do what someone told them to do on the internet? The mind boggles.


Well, the primary error in your thinking is that Bioware isn't in any way actually responsible for tech support.  EA is. Bioware makes the patches to fix the problems but it all has to clear EA prior to release and while the Bioware people are kind enough to check these forums they aren't obligated to do so, and any bugs reported here may or may not get official attention.

Further, if I configure all my own PCs and they all work, perhaps I'm doing something different than you and that's why it works. What I'd really like to know is why someone feels compelled to come rant about the people who volunteer their time to try to help people play the game. Sure, there are frequently bad ideas that come up, but those are slapped down with a minimum of fuss.  Likewise, the majority of things that are suggested could easily be researched on Google in just a few minutes.  Only a paranoid delusional can safely assume that everyone on the internet is out to get anyone else, and suggest that people avoid looking for help.

#29
JironGhrad

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Dark83 wrote...

JironGhrad wrote...

I've been in IT for 10 years now, and if the problem is actually as widespread as people here on the forums are complaining then having 5 machines with no problems (non-repeating crashes aren't "problems" in my book; it's happened perhaps 10 times total among all 5 PCs and always in different places) is a case of astonomical good fortune.

Actually, I think your own experience over the range of machines is lacking a critical component - namely, you've tested it on different machines, but not different versions of the game. At the very least, there's Steam and DD, and however many different physical copies. That's three different implementations of the same software, minimum.


I have 3 versions of the game (DVD: CE, Steam and the EADM)

#30
Dark83

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Hm, and you don't have issues with any of them?

I know two friends and I have the Steam version, and the increasing load time issue. I have quad core, SLI'd nVidia cards, and Vista 32-bit. Another friend is using Win7 and quad core, and I'm fuzzy on the third. We all have at least 2 GB RAM (actually, I have 4 and I think they do too). Hm. I had preloaded DAO, and one of them did... hmmmm...

It can't be the preloading/decryption though, since there are reports of people with hardcopies also having problems.

#31
sambuka

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Jiron Ghrad..toy with names if you wish..EA/Bioware....whatever. It still doesn't excuse that they have released something not fit for purpose for many people. You can say anything you wish regarding what you have running. I could say I have 3 versions and can't get them running. As I said, people are NOT INTERESTED in what you have or have not running, they are only interested in what they don't have running. We could bat this around all day but, until EA or Bioware or whoever is responsible holds their hands up and says "yes we appreciate that some of you are having problems with the long load times and lagging issues" then this problem is not going to go away no matter what you say.

#32
bobo3000

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I also notice huge slowdowns after a few minutes. load times jump from less than 1 minute to five or 10 minutes after i play for more than 15 minutes. running a phenom quad core with an old nvidia 8500 video card. Game runs great for 15 minutes or so then slows down like molasses.

#33
ChadeUK

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Interesting thread, i haven't noticed any of these memory leak problems after over 200hrs total playtime, i have the Steam version with all DLC and using the HDTextures Mod, some sessions have been 6-7hrs in length and it keeps running like a champ, 1920x1200, 4xAA, 16xAF with everything maxed. Specs below:

GTX260/896MB
Q6600@3.0Ghz
Gigabyte EP43-DS3L Mobo
4GB DDR2@1066
WinXP 32bit.

It would be handy and may help to pinpoint the problem if all those who are suffering from it posted a simple rundown of their specs, mods and settings like i did above, and even those who don't have any problems could post theirs too, it may help highlight/rule out any common factors causing this.

Modifié par ChadeUK, 22 décembre 2009 - 06:36 .


#34
Dark83

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A good idea, perhaps I should make use of the signature field, like so.

#35
XTeNcHiX

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I Also suffer from "Degrading Load times' as well. It seems every 30 mins of gameplay my load times increase about 2 minutes. I also have the Steam version. My specs are,

AMD Athlon 6000+ Dual Core 3.0Ghz
3Gigs DDR2 Ram @800
ATI 4870 Overclocked 790 GPU 1100 Mem
Windows Vista 32bit

I run Everything at max, however even at the lowest settings loadtimes still suffer. However i have noticed one thing, the load times do not degrade until you begin to travel the world map from Lothering. In my "Opinion" this would lead me to believe a memory leak is involved. However that is just my opinion.

Also do note that before the last forums closed there was a big thread on this issue, with over 7 pages of people complaining about this same problem. A CSR did comment on the page saying it was being looked into.

So dont give up hope yet.:ph34r:

Modifié par XTeNcHiX, 23 décembre 2009 - 03:01 .


#36
Valaskjalf

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XTeNcHiX wrote...

I Also suffer from "Degrading Load times' as well. It seems every 30 mins of gameplay my load times increase about 2 minutes. I also have the Steam version. My specs are,

AMD Athlon 6000+ Dual Core 3.0Ghz
3Gigs DDR2 Ram @800
ATI 4870 Overclocked 790 GPU 1100 Mem
Windows Vista 32bit

I run Everything at max, however even at the lowest settings loadtimes still suffer. However i have noticed one thing, the load times do not degrade until you begin to travel the world map from Lothering. In my "Opinion" this would lead me to believe a memory leak is involved. However that is just my opinion.

Also do note that before the last forums closed there was a big thread on this issue, with over 7 pages of people complaining about this same problem. A CSR did comment on the page saying it was being looked into.

So dont give up hope yet.:ph34r:


try stock clock on your graphic card. some people have found that to solve some of their game problems.

#37
vranasm2

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I didnt have the problem at first, after patching to 1.02 version of the game I got it. It's really weird. At first i thought that is some kind of internet connection problem, because it is worst when i am logged in and turned on profiling. And from the things the machine does it seems mostly like timeouts on the way. The machine in loading screen does it's operations (those blood circles pulsing) then it comes to a point where normally HDD starts to really work (probably loading of future zone), but between blood circles standing still and HDD starting to work it seems like 30sec-1mins of "nothing"... not even a thing, I think that typically shows network waits.

So I tried to play offline and it seemed better, but cant remember if I did the problem later or not, playing mostly online because i like to look at my chars on this site.

#38
darth_penguin

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Well, I tried a suggestion and am now running CleanMem.... while it hasn't made it perfect, I have not had a load time longer than 2-3 minutes since I started running it. So I am guessing my problem is memory related. I would LOVE to see this issue fixed, but I can now at least play the game without rebooting it every 2 hours. And I am running the DVD version.




#39
Dasos

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"I run Everything at max, however even at the lowest settings loadtimes still suffer. However i have noticed one thing, the load times do not degrade until you begin to travel the world map from Lothering. In my "Opinion" this would lead me to believe a memory leak is involved. However that is just my opinion."



I myself suffer from load time increase and performance lock-up after about 15 minutes and I'd never considered the Lothering thing but I definately agree. First time I got it really bad was in the north of Lothering...

#40
The_Chibi

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For what it is worth, sometimes disabling audiodg.exe helps if you run on vista or win 7. It runs fine now, just no sound. :(

#41
balin the palin

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Ok i can kinda expect this from the sinking ship of EA but will we find similar problems in the upcoming Mass Effect 2 Bioware? Please let me know so i dont waist my time or money!.. again

#42
Dasos

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Well, I for one wouldn't be surprised...

#43
chaospilot

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JironGhrad - It's called a confirmation bias. As you cannot ever hope to be as random and impartial as a horde of random hardware/software/version users distributed about the internet, your example of 5 machines working fine falls back to being an anecdote, which is hardly useful in statistical sampling (or software troubleshooting as you should well know).



Regardless whether it's a memory leak or not (and shame on the bioware reps for being so prickly about it) it's a pretty serious freaking error in software development and QA. People don't want to argue about anecdotes of it working fine and denial that there's a problem. There is a problem. It is serious. If it were a FPS it would be unshippable. That it's a RPG which is pause-able makes it grudgingly tolerable. When the same machines are clocking 10,000% different load times depending on time of play, we're not talking about age-of-hardware issues or specific hardware driver issues. We're talking serious caching, resource-loading memory stuff. YMMV, I could be wrong, buyer beware, etc, etc, but this is from a 10 year software developer.

#44
cpt_freakout

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I bloody hate the memory leak. After a little while of play it drives my CPU into 100% usage, slowing down absolutely everything. It doesn't seem to be associated to anything directly in-game (like traveling in the world map like someone said) because I was just playing the end-game in Fort Drakon without traveling anywhere and it went slooooowww in about an hour or so. It's something running in the back, either related to the internet connection thing or just some bad code blowing stuff up without us noticing.

#45
Chris H. Fleming

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XTeNcHiX wrote...

However i have noticed one thing, the load times do not degrade until you begin to travel the world map from Lothering.


I can produce the loading bug by entering and exiting the bar in Lothering a 5-10 times or so.

#46
Glorious_Leader

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I tried making my first character just after installation via Steam, a human with royal background, and the first loading screen I encountered, the one when you're leaving the castle, took around 5 minutes. So I'm guessing this is the same issue everyone else is suffering.



AMD Quad Core | GeForce 9800 GT | 4 GB RAM | Vista 64bit

#47
MrseedsCTx

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Yep I am having the same problem. Its fine for the first 10 mins and Then Super Lags Ville.








#48
Thunderbear

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I got the same problems with increasing load times. First I thought something was wrong with my system but I can see others have issues as well

#49
jksonubuds

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ok, from what i have heard from most of you people is basically complaining about " my systems to crap to run it" or "EA has bad track record with this game, memory leak fix now"

and i think its so pety that you all say this stuff.

i have tried the disk version and steam version on two different types of machines and i have had the same results and both computers have long load times averaging from 3-5 mins each.



i then went to my friends house and installed on his computer( windows vista, core 2 quad with a nvidia gt220)

he runs the game on high settings and gets load times of an average 2-10 seconds

his computer was store bought from aldi.

i believe the problem is .NET framework